The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.61

4.6 Rating 1,487 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,487 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

Write Your review

Tell us how The Appliance Depot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked the delivery driver if he could take my tumble dryer to the back door instead of the front door, as I have a hernia. He said, " That's not my problem!" He did nevertheless take it round the back. Very shocking to hear such a rude comment.”

Helpful Report

Posted 4 years ago

“Very helpful when asked for without being pushy. Delivery was excellent, receiving a call to indicate when to expect delivery”

Helpful Report

Posted 4 years ago

“I bought a graded smeg induction cooker. When it arrived the door wouldn't close and it wouldn't get up to temperature. Appliance Depot just called smeg who contacted me to arrange a repair. A week after this the light started to stay on permanently. Another engineer came to visit and had to order parts. After this, and while entertaining for family visiting from Germany the main oven stopped working completely. After this the induction hob stopped recognising brand new induction pans. The service from the Appliance Depot has been horrendous. They seem happy to carry on arranging repairs forever, despite me not having a working cooker for a month. For the price this is unacceptable. On top of that, the staff are hyper sensitive (probably because their policies are so rubbish), unhelpful and seem to be making it up on the spot. Although it is tempting to save, I strongly advise against. These guys are lurking in the legal area between the supplier and the consumer and want to avoid all responsibility. I will be taking legal action against them, but wanted to warn others to avoid. I did read some negative reviews but decided to chance it - that was a mistake.”

Helpful Report

Posted 4 years ago

“Good communication, product as described and well priced”

Helpful Report

Posted 4 years ago

“A fantastic service , haven’t opened them yet so can’t comment on the goods but the delivery service was great amd communication excellent. Thank you Tony”

Helpful Report

Posted 4 years ago

“Wrong item arrived. When I questioned that it could be wrong I was told to take it up with the office and he quickly left. I called the office when I confirmed it was the wrong model and was curtly told I should have declined it. The model that I originally ordered was now out of stock and was told I would have to wait 13 days for it to be collected. After telling them that I did not want it sitting in my hallway for that length of time they agreed to collect it 6 days later (still bad enough). It has been collected and I am expecting my refund tomorrow but I was also alarmed at the text I received prior to delivery (see picture) let's hope someone elderly doesn't order from them. 2 metres from the delivery person!!!!!!!! I would never order from them again 😡”

Helpful Report

Posted 4 years ago

“I understood the item was graded and was told (when arranging delivery) it was dented at the back but it wouldn't impact function. Upon arrival it looks like it has been dropped and there is a very large dent in the back which I would not expect. The packaging was also a lot poorer than expected.”

Helpful Report

Posted 4 years ago

“A fantastic service , haven’t opened them yet so can’t comment on the goods but the delivery service was great amd communication excellent. Thank you Tony”

Helpful Report

Posted 4 years ago

“Brilliant service and fab communication. Our delivery was made at 7.15am so that was so good as it came before I left for work. I definitely wouldn’t hesitate using the Appliance Depot again. Well done for a great experience all round. Regards Gerry Hagerty”

The Appliance Depot 5 star review on 12th October 2021

Helpful Report

Posted 4 years ago

“quick and professional”

Helpful Report

Posted 4 years ago

“Easy to use website and very polite and friendly customer service.”

Helpful Report

Posted 4 years ago

“Great service and support, love our new range cooker which we could not find cheaper anywhere else. Many thanks”

Helpful Report

Posted 4 years ago

“Ordered a Bosch washer dryer, graded only because of a tatty box. A damaged machine was delivered. Feel totally deceived. Have complained and am waiting to hear how they will put this right. So disappointed.”

Helpful Report

Posted 4 years ago

“Perfect polite service from receptionist to delivery driver Thanks jim”

Helpful Report

Posted 4 years ago

“Very helpful team who went out of their way to help”

Helpful Report

Posted 4 years ago

“Very helpful team who went out of their way to help”

Helpful Report

Posted 4 years ago

“Great services”

Helpful Report

Posted 4 years ago

“Great service and support, loving our new range cooker which we could not find cheaper anywhere else. Many thanks”

Helpful Report

Posted 4 years ago

“Really pleased with my new graded fridge freezer. Item exactly as described. Very well packaged. Delivery on time after good communication with the seller. Very pleased, thank you.”

Helpful Report

Posted 4 years ago

“Laura was very courteous and helpful, thank you!”

Helpful Report

Posted 4 years ago

The Appliance Depot is rated 4.6 based on 1,487 reviews