The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.60

4.6 Rating 1,509 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,509 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

Write Your review

Tell us how The Appliance Depot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased with my new graded fridge freezer. Item exactly as described. Very well packaged. Delivery on time after good communication with the seller. Very pleased, thank you.”

Helpful Report

Posted 5 years ago

“Laura was very courteous and helpful, thank you!”

Helpful Report

Posted 5 years ago

“Very impressed....quick and efficient service”

Helpful Report

Posted 5 years ago

“Just had delivery of my new fridge freezer. Every contact I have had with this company has been efficient and pleasant. Pricing was very competitive and their deliver happened exactly when they said it would and they even rang me 30 minutes before they arrived. Fantastic! I cannot recommend them more highly”

Helpful Report

Posted 5 years ago

“Absolutely amazing, great product, amazing communication, no problems whatsoever”

Helpful Report

Posted 5 years ago

“Great team support at The Appliance Support. Very helpful and polite. Explained everything before buying the washing machine. The driver was polite and delivered on time. I am glad I did research and came across your company. Excellent company and the service is extraordinary. I have given your company's name and phone to my friends and relatives. I wish you all the very Best Wishes and Good Luck. Many thanks & Best Regards Hemlata”

Helpful Report

Posted 5 years ago

“Ordered an A graded Siemens fridge freezer. Arrived exactly as described with minor marks. Delivery driver was fantastic. Only slight problem is that it was missing some shelves but a quick call and the problem was sorted. Overall, very pleased with everything.”

Helpful Report

Posted 5 years ago

“The girl on the phone was very helpful as l had to cancel my delivery as I’m having chemo and it has affected my feet and it was very hard to walk on them so thank you so much for being human and understanding”

Helpful Report

Posted 5 years ago

“Great service and prices, delivery was first class. The delivery guy drove from one end of the UK to the other and was with me at 7.45am, bang on when he said he would be. Highly recommended and will us again and again. Keep up the great work guys. 👍👍”

Helpful Report

Posted 5 years ago

“The staff at this business are rude and will not let you speak to the manager. They have no complaints procedure I would strongly recommend that you do not use this company when there are other companies around who look after their customers in a much more professional way.”

Helpful Report

Posted 5 years ago

Hi, all of our phone calls are recorded and if any member of staff is rude to our customers then it would be dealt with as a matter of urgency. Managers are not always available as we have many sites and can only deal with customers if they are in office. We do have a simple complaints procedure and anyone wanting to complain can simply email all details to the email at the top of your invoice or by requesting the email address via phone.

Posted 5 years ago

“Your receptionist what not very friendly as she answered the phone and not very helpful as l explained that l live in a flat with no lift and her attitude was well the driver can’t take it upstairs so that’s it no helpful suggestions just that’s it which l thought that the customer service was very bad and l have now got to get someone to help me age 64 to get my washer dryer up to my flat l am very disappointed in the service if you cannot deliver to flats with no lift you should have it. on your website to say so customer can go somewhere else”

Helpful Report

Posted 5 years ago

Hi, we are really sorry that you feel we where not helpful in this matter, it does clearly mention on our site that we cannot deliver appliances to a property that has many steps as our drivers are not insured to take items up flights of steps. If you click delivery information on our site it will take you to https://www.theappliancedepot.co.uk/delivery this is where all information about our deliveries is noted.

Posted 5 years ago

“Excellent service and fantastic price for bosch dishwasher. Customer services were fantastic when l couldn't make either delivery dates offered they arranged a separate courier which delivered even more quickly. Will definitely use this company again. Well done!”

Helpful Report

Posted 5 years ago

“From start to finish an excellent experience, very easy ordering online and I found customer services to be more than helpful and polite... they even rang us to arrange everything. The delivery was delayed at my request and on the day of delivery we got a call as promised 30-60 minutes beforehand so i could get back home quickly to take the delivery. The delivery driver was very helpful and adhered to the regulations with Covid he also unwrapped the very well packaged product for us so we could check it before he left but everything was just perfect. After using our new range cooker for just over a week now I can say it's perfect and the price from the Appliance depot saved us a fortune. Overall a great buying experience i'll be recommending you guys to all my friends.”

Helpful Report

Posted 5 years ago

“Excellent customer service!”

Helpful Report

Posted 5 years ago

“Absolute shambles of a company. Disgusting service and lies after lies also staff is terrible just don't care. Nightmare to get refund, been over two month and still waiting...... FCA Trading standards informed. Only way to get a refund is go to the bank and request a fraud investigation Avoid!”

Helpful Report

Posted 5 years ago

“My appliance arrived and was filthy and terribly marked”

Helpful Report

Posted 5 years ago

“Ive brought this cooker hood and i cant get hold of the people who make it to actually buy carbon filters!”

Helpful Report

Posted 5 years ago

“Did exactly what they said they would. Happy customer”

Helpful Report

Posted 5 years ago

“Completely seamless service. Ordered/Paid/Delivered promptly. Well done!”

Helpful Report

Posted 5 years ago

“Rubbish please don’t buy from this firm. They dropped my American fridge freezer twice one man to deliver it & he was useless to say the least plus the item wasn’t even packed it had a little bit of cardboard around the front of it & that was all. We are pensioners & were expected to help with the delivery, how pathetic. 😢when they informed of this we were blamed!! Rating Nil but had to give a star.”

Helpful Report

Posted 5 years ago

The Appliance Depot is rated 4.6 based on 1,509 reviews