The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.60

4.6 Rating 1,509 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,509 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on a Sunday Customer Service phoned at 10am on Monday to arrange delivery followed up by confirmation email. Nice to find a company who treat there customers well.”

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Posted 4 years ago

“Very quick and useful”

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Posted 4 years ago

“Excellent! Very helpful company to deal with! Thank you Anna you were most helpful”

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Posted 4 years ago

“Terrible customer service. I am utterly horrified at the service. I purchased an A grade oven over two months ago. From outside of packaging looked fine so left it in packaging. Kitchen fitting was delayed, as renovations took longer than expected. Kitchen fitter opened it yesterday and there are visible/ugly scratches and marks on both handles. Apparently nothing can be done, as it is over 28 days. I didn't ask for a refund, just an exchange of a scratch-free and mark-free product. No apology, no compensation. Deception from a company who claimed that [This product is graded due to box damage only and will be repackaged making it suitable for delivery.] I wished I'd paid 50 quid extra and bought it from Currys instead. Don't buy from The Appliance Depot.”

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Posted 4 years ago

Hello, Our apologies you feel the customer service provided today wasn't up to standard. I can see you spoke with two members of our team regarding this today (one being a manager). They both explained all customer have 28 days to notify us if anything is wrong with their order. As your order has been in your possession for over 2 months we can’t offer an exchange or a refund. I can see both members of our team have requested photos of this extra damage from you to try and assist and none have come through to our email as of yet. Please can you forward these photos as requested to see if we can help you in anyway. Kind regards, The Appliance Depot

Posted 4 years ago

“Excellent service from start to finish and the goods were as described. Would definitely use this company again.”

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Posted 4 years ago

“Easy to order. Good value on a washing machine fir the garage, slight cosmetic damage but ideal. Deliver driver was friendly and helpful”

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Posted 4 years ago

“Ordered a Smeg range cooker from Appliance Depot. It’s the first time I used them and I must say that I have been very happy with the service I got from start to delivery to after care. Anna and other staff members were very friendly and helpful and even when I contacted them regarding a minor fault, an engineer was sent out the very next morning. I will definitely order from them again, they have an amazing range of products and I would recommend them to anyone.”

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Posted 4 years ago

“Excellent service, very helpful staff from from initial phone call through online purchase and delivery process. Product is as it ‘said on the tin’ too! Will definately lookk to use again”

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Posted 4 years ago

“The gentleman was very helpful!”

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Posted 4 years ago

“Excellent service from all involved will be back for more!”

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Posted 4 years ago

“Beware when purchasing good from hear if not satisfied with item costs £55.00 plus to return. And £50.00 admin. Which is in the small print but I did not see it. You have to sort out a shipping van yourself and when its a fridge many people will not carry item. Very disappointed.”

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Posted 4 years ago

“Ordered a freezer. Really helpful reception team, delivery on time and a lovely man brought it straight into my kitchen. Would recommend this company”

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Posted 4 years ago

“We ordered a fridge freezer from The Appliance Depot after really shopping around. Very impressed firstly with the price, so much cheaper than the same model from Curry's and other companies as well as offering 0% finance on 11 monthly payments so it was a no brainer really. Their staff are exceptionally upbeat, efficient and polite and my emails were responded to quickly. Thank you Jess and Laura! The only reason I haven't awarded 5 stars is because the driver wouldn't wait for us to unpack and inspect the fridge freezer as he had to get to his next delivery and when we did unpack it we found a small crack on the white plastic of one of the interior doors. Not ideal, but something we could live with so we decided not to try and send the appliance back. We let The Appliance Company know about the crack just so they could investigate this at their end and they gave us a small refund on what we'd paid. Again, they were polite and efficient in dealing with this. I would definitely use this company again and recommend to others.”

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Posted 4 years ago

“fantastic service ,,driver very helpful a1 service”

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Posted 4 years ago

“First time we have bought from this company. The service from ordering to delivery was excellent. Great communication with both the company and the van driver ensured a very smooth delivery. Top quality product at a good price. Would use again.”

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Posted 4 years ago

“Ordered siemen fridge freezer. Fantastic customer service. Prompt delivery. Definitely be using them again.”

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Posted 4 years ago

“I ordered a micro wave /oven on line on Sunday night I was contacted the next morning and delivery details confirmed .it arrived on time 3 days later .Both the delivery driver and the office were really courteous and helpful and the price was very competitive . Highly recommended”

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Posted 4 years ago

“Friendly staff , delivery on time , perfect service”

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Posted 4 years ago

“great price and excellent customer service”

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Posted 4 years ago

“Great company very happy with my graded bosch fridge freezer would definitely use again”

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Posted 4 years ago

The Appliance Depot is rated 4.6 based on 1,509 reviews