The Appliance Depot Reviews

Name: The Appliance Depot
Address: Countesthorpe Road, South Wigston
Rating: 4.60

4.6 Rating 1,409 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,409 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

Countesthorpe Road
South Wigston
LE18 4PJ

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An overall great experience. Price was great for a graded fridge that only had box damage. Anna kept us informed on delivery times, and on the day Mickey the driver called ahead to say he was coming. Mickey went the extra mile in his delivery service, initially we thought it would not pass down our tricky path, but he managed it perfectly. He waited and allowed us to inspect the fridge by removing the box, all was perfect. Mickey was jovial and courteous throughout. Overall customer service and product pricing were brilliant.”

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Posted 1 year ago

“First of all, the only chat is a real person, and the person manning the online chat is brilliant! you get quick responses and a personal service, so that is a big tick straight away for me. Appliances delivered super quick, and on the expected day/time. Even got a phone call beforehand to organise delivery to suit me! very good service, and proper happy! There was damage to one item that wasnt listed in the desciption, which must have happened in transit, but again brilliant service and offered a partial refund for the issue.”

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Posted 1 year ago

“Five stars for customer service - no question of having to "chat" online - they have real people to speak to who are friendly, professional and very helpful. I was given a very accurate delivery time when I rang the day before, and although there was a slight problem with the item it was quickly resolved. I would definitely look at the Appliance Depot first in the future.”

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Posted 1 year ago

“Easy to use straight forward no fuss”

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Posted 1 year ago

“The way this company organise delivery is nothing short of brilliant. I’ve purchased two items over the last couple of months and have been kept up to date with delivery days & times - this is so important as nobody likes to continually chase up delivery or wait in all day for a package that never arrives. The smeg sink and freezer were fantastic but it’s the customer service which makes this company one I will go back to.”

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Posted 1 year ago

“First Class service, very competitive price, excellent communication, delivered at time specified, driver very helpful and friendly”

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Posted 1 year ago

“Great efficient services. I was struggling to use my cc for the online payment, within no time I had an email from the support team asking if I needed assistance. I was then able to pay over the phone. Subsequently, I've email them a few questions and they respond within the hour. Very friendly and polite. Delivery was prompt and on time. Very happy with their service.”

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Posted 1 year ago

“Really, really happy with the quality of the products (and the prices I paid) The delivery person was SUPER helpful, would highly recommend”

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Posted 1 year ago

“The experience from order through to delivery was very smooth. Updates were given on delivery times. All staff we had dealings were friendly and very professional. I would certainly use this company again.”

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Posted 1 year ago

“Great customer service and Fab communication regarding our freezer delivery. They delivered on a bank holiday Monday and the driver was very friendly and helpful. We love the freezer, it looks great.”

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Posted 1 year ago

“Easy to order, quick call reassured as to condition of model I had bought, great coms on delivery date and very helpful delivery guy. Top marks👍”

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Posted 1 year ago

“Very friendly and helpful”

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Posted 1 year ago

“The lady I spoke to was very helpful and answered my questions resulting in me buying a neff micro oven paying and collecting there and then”

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Posted 1 year ago

“Very efficient and convenient to deal with. Own delivery people so helpful and friendly.”

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Posted 1 year ago

“Great customer service. I was given my delivery number the working day before delivery, together with approximate time. I was told the driver would telephone me half an hour before delivery. On delivery day, he called me as arranged and arrived right on time. Fast and efficient lift into position. The price was great too.”

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Posted 1 year ago

“Tony, delivery driver was excellent 👍 got 30 mins notice, on a named day. Neff washer dryer arrived well packaged & all fitting pieces & instructions included. No damage noticed & We chose a local installer. Will use again in future.”

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Posted 1 year ago

“Easy to order, product as described. Great value and great communication from the team arranging a quick and trouble free delivery”

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Posted 1 year ago

“A great value cooker. We had great communications from The Appliance Depot, our order was confirmed and a receipt issued by email. It was easy to arrange delivery on the phone which was also confirmed by email. The delivery driver sent us a text message telling us that he would be with us within half an hour. When he arrived (on time) he was very polite and helpful. We highly recommend this company for great value and service ⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“delivery was excellent and communication clear and concise. received a phone call on the morning of delivery. price was also best available and washing machine purchased was in perfect condition. would use again should the need arise and would definitely recommend to friends and family.”

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Posted 1 year ago

“I ordered a Smeg range cooker from Appliance Depot at an amazing saving of over £500 on the list price due to some damage that is basically invisible to the naked eye! The company promptly arranged delivery and the van turned up on the allotted day. Unfortunately the driver had had to take leave due to a family emergency so the person driving/delivering was the company's IT guy. I must say I was really impressed by a firm where the employees are so flexible and versatile and determined not to let customers down. This man did his utmost to get the cooker into our house, even waiting while our builder had to take the front door off to make room. I really can't thank him enough for his help, patience and forbearance. I will definitely be using Appliance Depot for future purchases and recommending it to others. The majority of the items have damage in places you'll never see - the back, the sides - and you still have the normal one year guarantee, plus enormous savings on branded goods. What's not to like?”

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Posted 1 year ago

The Appliance Depot is rated 4.6 based on 1,409 reviews