I had read quite a few reviews online and it was very mixed all of the negative comments seem to of been from rude customers or people who didn’t read that they sell items with dents etc so I decided to take the plunge and hope for the best! Financially I’m not in the position to be buying a brand new dryer as I’m on maternity leave and as it’s going in the garage a few dents doesn’t mater… I brought a slightly used one and when it came it was in far better condition than I thought it would be and couldn’t believe I got it for the price. Unfortunately when I tried it out it didn’t work and never removed the water from the clothes. After the reviews I read I was dreading the phone call incase they refused to help. Anna was excellent she was so helpful and as it was the weekend said she would call with an update on Monday when the managers were in. I managed to get another one the same make and of similar condition sent out. The next time a van was in my area was in 12 days but I really needed the dryer for babies clothes. Anna managed to get a driver out to me today to do the exchange. I have just finished my washing load and it works and the clothes feel lovely and soft 🥰! So glad I ignored the negative comments. Just goes to show the company are great with issues if spoken to in a suitable manor. I am now very happy with my new dryer and the savings I have made on it compared to buying it new!!