The Appliance Depot Reviews

Name: The Appliance Depot
Address: The Appliance Depot, Units 5&6, 3 Chartwell Drive, Wigston, Leicestershire
Rating: 4.60

4.6 Rating 1,441 Reviews

90 %

of reviewers recommend The Appliance Depot

Company Reviews

Metrics

Info

4.6

Based on 1,441 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01162 789 741

Location:

The Appliance Depot, Units 5&6,
3 Chartwell Drive,
Wigston
Leicestershire
LE18 2FL

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The Appliance Depot 5 star review on 19th November 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication between Sales staff using live chat to answer a query and afterwards, the driver delivering the goods at the time stated was very helpful. Only damage was to a minor piece of packing, appliance not effected at all. Driver waited while we checked the appliance was in order. We asked for delivery dates and picked one that suited our commitments with no hassle at all. Cannot fault them at all, appliance is great and cheaper than other websites.”

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Posted 2 years ago

“Response so quick and delivery is reliable. Recommended.”

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Posted 2 years ago

“Excellent service from team member so polite and friendly an helpful”

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Posted 2 years ago

“An overall great experience. Price was great for a graded fridge that only had box damage. Anna kept us informed on delivery times, and on the day Mickey the driver called ahead to say he was coming. Mickey went the extra mile in his delivery service, initially we thought it would not pass down our tricky path, but he managed it perfectly. He waited and allowed us to inspect the fridge by removing the box, all was perfect. Mickey was jovial and courteous throughout. Overall customer service and product pricing were brilliant.”

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Posted 2 years ago

“First of all, the only chat is a real person, and the person manning the online chat is brilliant! you get quick responses and a personal service, so that is a big tick straight away for me. Appliances delivered super quick, and on the expected day/time. Even got a phone call beforehand to organise delivery to suit me! very good service, and proper happy! There was damage to one item that wasnt listed in the desciption, which must have happened in transit, but again brilliant service and offered a partial refund for the issue.”

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Posted 2 years ago

“Five stars for customer service - no question of having to "chat" online - they have real people to speak to who are friendly, professional and very helpful. I was given a very accurate delivery time when I rang the day before, and although there was a slight problem with the item it was quickly resolved. I would definitely look at the Appliance Depot first in the future.”

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Posted 2 years ago

“Easy to use straight forward no fuss”

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Posted 2 years ago

“The way this company organise delivery is nothing short of brilliant. I’ve purchased two items over the last couple of months and have been kept up to date with delivery days & times - this is so important as nobody likes to continually chase up delivery or wait in all day for a package that never arrives. The smeg sink and freezer were fantastic but it’s the customer service which makes this company one I will go back to.”

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Posted 2 years ago

“First Class service, very competitive price, excellent communication, delivered at time specified, driver very helpful and friendly”

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Posted 2 years ago

“Great efficient services. I was struggling to use my cc for the online payment, within no time I had an email from the support team asking if I needed assistance. I was then able to pay over the phone. Subsequently, I've email them a few questions and they respond within the hour. Very friendly and polite. Delivery was prompt and on time. Very happy with their service.”

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Posted 2 years ago

“Really, really happy with the quality of the products (and the prices I paid) The delivery person was SUPER helpful, would highly recommend”

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Posted 2 years ago

“The experience from order through to delivery was very smooth. Updates were given on delivery times. All staff we had dealings were friendly and very professional. I would certainly use this company again.”

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Posted 2 years ago

“Great customer service and Fab communication regarding our freezer delivery. They delivered on a bank holiday Monday and the driver was very friendly and helpful. We love the freezer, it looks great.”

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Posted 2 years ago

“Easy to order, quick call reassured as to condition of model I had bought, great coms on delivery date and very helpful delivery guy. Top marks👍”

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Posted 2 years ago

“Very friendly and helpful”

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Posted 2 years ago

“The lady I spoke to was very helpful and answered my questions resulting in me buying a neff micro oven paying and collecting there and then”

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Posted 2 years ago

“Very efficient and convenient to deal with. Own delivery people so helpful and friendly.”

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Posted 2 years ago

“Great customer service. I was given my delivery number the working day before delivery, together with approximate time. I was told the driver would telephone me half an hour before delivery. On delivery day, he called me as arranged and arrived right on time. Fast and efficient lift into position. The price was great too.”

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Posted 2 years ago

“Tony, delivery driver was excellent 👍 got 30 mins notice, on a named day. Neff washer dryer arrived well packaged & all fitting pieces & instructions included. No damage noticed & We chose a local installer. Will use again in future.”

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Posted 2 years ago

“Easy to order, product as described. Great value and great communication from the team arranging a quick and trouble free delivery”

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Posted 2 years ago

The Appliance Depot is rated 4.6 based on 1,441 reviews