The Apostille Service Reviews

Name: The Apostille Service
Address: Union House, 111 New Union Street, Coventry, Coventry
Rating: 4.81

4.8 Rating 1,623 Reviews

96 %

of reviewers recommend The Apostille Service

Company Reviews

Metrics

Info

4.8

Based on 1,623 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Apostille Service:

The Apostille Service is a professional document legalisation service in the UK. We have been arranging apostille certificates for our clients for over 20 years and have a vast knowledge of how to handle all UK document types for use in most countries around the world.

In addition to apostille certificates we also offer embassy attestation for many countries including but not limited to the UAE, Qatar, Egypt, China, Vietnam and many more.

We aim to offer the fastest UK apostille service available at the cheapest possible price. Our expertise ensures your document is processed as quickly as possible avoiding the pitfalls that can occur with inexperienced providers. We offer free advice prior to your application if you have any questions you need assistance with.

Visit Website

Phone:

2476103104

Location:

Union House,
111 New Union Street,
Coventry
Coventry
CV1 2NT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was very fast and efficient, and customer support were really helpful and replied quickly. High price brings down the score from 5 to 4 stars.”

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“Very quick and efficient but expensive”

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“Helpful. Professional. Customer oriented.”

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“Awesome service. Quite pricey though.”

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“Fast return of documents which I was not expecting. I am not a regular user but they seem to offer a a sppexy turnaround. If you are reading this then you know what an apostille service is. No discounts on multiple documents”

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“Easy to use ordering service on line quick delivery of documents”

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“The service is good and fast, but you are let down by your courier provider. They are utterly useless and unprofessional. You better change the DX courier service you use or you will definitely loose your customers.”

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“Excellent and quick turnaround. Only downside, I payed for a hand to hand courier and the delivery guy left it on my post without ringing the bell which I was a bit frustrated as I specifically paid for this service”

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“good service especially now that it is more online than before. a piece of feedback is making the user portal link available on your main site. i had to open my emails every time to find it.”

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Thank you for taking the time to leave a review. I will pass on your comments to the management team. Regards, The Apostille Service

“Professional, quick in performing the service requested. I'm satisfied. they always respond quickly to emails.”

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Thank you for taking the time to review our service. I am glad to hear you were happy with the turnaround of our apostille service. Regards, The Apostille Service

“The process was fast and efficient - however really in these times the form should be digital and be submitted on line.”

Helpful Report

Thank you for taking the time to leave a review. The UK apostille is not currently available as an online service. I can see the documents we processed for your order must be processed as original documents under the apostille convention. I am glad to hear you were happy with the service provided by the team. Regards, The Apostille Service

“Super fast service - very happy! I received my documents back within 5 days. The only negative is that my original degree certificate (together with the apostilled copy) was put in between two bent pieces of cardboard when sent back to me, which caused damage to my certificate. It is a shame but considering that the return envelope arrived completely wet, I am somewhat glad that the Aspistille Service used 2 pieces of cardboard instead of just a cardboard-backed envelope because my degree certificate could have arrived in even worse condition. Overall a good service, thank you.”

Helpful Report

Thank you for your review. We package documents with the carboard inserts to protect items during the delivery process. I am sorry to hear the post service bent the envelope when processing your item for delivery. The legalisation team work hard to complete all orders in the quickest time possible and I am glad to hear you were happy with the turnaround of our apostille service. Kind Regards, The Apostille Service

“Good: - Order completed and documents received with minimum effort at my end - Excellent customer service, responded to all emails in a matter of minutes OK: - 6 days from payment to receiving the documents, slightly longer than expected based on the website, but OK for me. Royal Mail delivery was a day late, perhaps because shipping to Scotland. Not so good: - Documents were damaged in the post on the way to the service - not their fault, but I wasn't notified that the documents arrived damaged. - The documents were inadequately packaged on the return trip and were further bent, a cardboard hardback was provided but was insufficient. The last one is a bit of a concern, especially since I've noticed in a couple other reviews that some other people had the same issue, but on the whole if I need a fast apostille service I'd use this one again.”

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“The apostille service that I received was straight forward and very time efficient. After receiving my degree certificate back in the post, I noticed that the certificate had been creased. I contacted Apostille Services about this and the customer service team, in particular Lewis Downey, were very helpful in helping me to resolve the issue. I would definitely use this service again in the future.”

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“Quick straightforward service”

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“Good customer service - but no clear order process or tracking with basic payment via a 3rd party site and website. Good team but process is slightly over-complicated.”

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Thank you for the comments and for leaving a review. We are improving the order process and streamlining payment to improve the process. This will be complete next week. Have a good weekend.

“Super fast service and they reply to emails/questions really quickly! Got my documents back in the post within 6 days and the scan of my apostille 3 days after sending it to them. The only thing is that it's quite expensive for them to scan you a copy.”

Helpful Report

Thank you for the review. Looking at your order, we completed the apostille in 1 working day after you made payment. The scan and email service is charged as one of the team has to intercept your order from the dispatch process which prevents them from working on others. We then ensure your document correctly scanned, uploaded and an email prepared securely. It is then re-entered into the outbound process and dispatched on the same day it completes the apostille service. Thanks for the feedback. ATB, Mike

“Everyone I spoke to was helpful and polite and the service was managed efficiently.”

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Thank you for positive review. ATB, Mike

“Very efficient service and kept me informed of progress. Recommended.”

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Thank you for the review. Regards, Mike

“Overall, the experience with The Apostille Service was good. In the beginning, it was difficult to understand what documents were actually needed. During the first contact with the company,”

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Thank you for the review. The documents required can vary significantly by country. I am pleased we were able to assist you and get the documents legalised. Regards, Mike.

The Apostille Service is rated 4.8 based on 1,623 reviews