The Apostille Service Reviews

Name: The Apostille Service
Rating: 4.81

4.8 Rating 1,529 Reviews

96 %

of reviewers recommend The Apostille Service

Company Reviews

Metrics

Info

4.8

Based on 1,529 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Apostille Service:

The Apostille Service is a professional document legalisation service in the UK. We have been arranging apostille certificates for our clients for over 20 years and have a vast knowledge of how to handle all UK document types for use in most countries around the world.

In addition to apostille certificates we also offer embassy attestation for many countries including but not limited to the UAE, Qatar, Egypt, China, Vietnam and many more.

We aim to offer the fastest UK apostille service available at the cheapest possible price. Our expertise ensures your document is processed as quickly as possible avoiding the pitfalls that can occur with inexperienced providers. We offer free advice prior to your application if you have any questions you need assistance with.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a document to be apostilled, which it was but I just think for the £100 plus it cost me it wouldn't hurt to send an email to acknowledge receipt of the document I sent !”

Helpful Report

Dear Leigh, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. A high level of customer satisfaction is one of the primary values of our company. We do appreciate knowing if something can be better. We aim to process all orders as quickly as possible once documents arrive in our office. The additional administration involved with acknowledging receipt of every document we receive would mean we may not be able to viably meet our target processing times at present. Nonetheless, we are actively developing our systems to enable automated order updates throughout the legalisation process. We hope this will be feature will be live in the near future. Thanks again for your valued feedback.

“I have not received it yet Please let me know what I can do Best Azit PIERRE Ash”

Helpful Report

Thank you for your review. You have selected the airmail delivery option which can take approximately two weeks for delivery to your overseas address. We would expect the document to arrive with you in approximately 1 week subject to your local post service. We have sent an email to you with details regarding the shipment. Kind Regards The Apostille Service

“Quick service, which was great. Unfortunately, this was let down by not sending the documents by email that I'd paid extra for, then ignoring a request for refund.”

Helpful Report

“My friends adviced me to use the apostille service to apostille my PhD Diploma. They were very efficient and kind while my Diploma was in their office, and I was very satisfied with their service. However, they posted my diploma back home in an envelope which was certainly not thicker enough since my diploma arrived wrinkled, which is extremely disappointing for such an important document....”

Helpful Report

Hi Maria, Thank you for your valued feedback. I have checked our records and upon receipt of your order it was noted by a member of the management team that the document arrived creased at our office. This note was added to the order form received but I apologise for not communicating this to you at the time. After we receive documents we present them to our solicitor and then the UK Foreign Office in person by hand to ensure they remain in the condition we receive them in. Your order was returned by DHL international in their standard card wallet to protect the document from creasing. If the DHL packaging was damaged on receipt please provide a photo of this by email so we can take this up with DHL. I have also double-checked the scan of the documents we sent prior to dispatch and this shows that the document was slightly creased before it left our office. Unfortunately, it appears the creases were caused when the documents were in transit on their way to us. I do apologise for not communicating this damage to you and have reviewed our procedures so in future we will communicate such issues to clients and will endeavour to take photos of such damage for clients to take up with which every delivery service they have used to send documents to us. Thank you for your order and please do contact us if you have any questions. Kind Regards, Lewis

“I have only Given a 2 star because I payed for a fast delivery apparently 48 hour service which I sent on Monday through my local post office. Thought at the very very latest it would come by Friday. No my urgency and cheek of paying extra for a fast service came the following Monday. What can I say it’s an important service but felt let down it took so long on a serious legal matter.”

Helpful Report

Thank you for your feedback. I have checked your order record which shows we received the document in our office on Tuesday and we received your payment on Wednesday afternoon after our cut off for processing documents. We started processing your document on Thursday morning and completed the legalisation on Friday then dispatched your document which was delivered to you the next working day. On receipt of payment the order was completed in 1-2 working days as quoted then dispatched by the next working day courier as requested. I hope this clarifies the time frame for your order and thank you for using our apostille service. Kind Regards, Reece

“As I ordered service I paid an extra fee for a faster delivery, however, your company posted docs back on July 10th and I received them on July 23rd. A 13 day TT from the UK to Spain! You should carefully check whichever provider you are using. A 13 day TT should not be acceptable!”

Helpful Report

Thank you for the feedback. I am sorry that you were not happy with the delivery time for your document. Looking at your order we received your document on Friday 28 June 2019. The service included document checks, solicitor certification, the apostille service and Chinese Embassy attestation. This was completed in around 8 working days and within our normal estimate to 10 days. We offer two options for return delivery - Airmail 2 weeks or DHL International Courier 1-2 days. You selected Airmail and your document was delivered 13 days later. Airmail is dependent on the local postal service where you live. We have no control over the Spanish postal service and cannot make them deliver documents quickly. Unfortunately we cannot insist that customer choose the more expensive quick courier service. We wish you every success with your employment in China. Regards, Mike.

“As I still haven't received the documents at the moment I can't really say but I hope they arrive soon...”

Helpful Report

Thank you for the review of our service. I am sorry to hear that your document has not arrived yet, but this is still within normal delivery times for the selected services. Looking at the order records we received your document on 6 February, arranged for the solicitor certification, issued the apostille and dispatched the order on 8 February. For the return of documents we provide two choices. The cheapest option is Airmail. This is dependent on the local national delivery service where you are located. The second option is DHL, which is very quick to most destinations, provides accurate tracking and is also insured. Whilst this option is more expensive it is recommended for any deliveries that are urgent. On the order record you selected Airmail which we advise can take several weeks for delivery. Unfortunately, there are very few alternatives for overseas deliveries. Customers either select a secure courier or choose Airmail based on their knowledge of local postal services. It is possible that the postal service has attempted delivery and no one was available to sign for the document. We recommend you contact the national postal service to see if they are holding your delivery. Regards, Mike.

“Money for old rope!”

Helpful Report

I have reviewed your order. We provided an apostille for your HMRC document and translated the document into Greek for you. The order was completed in and dispatched within 2 days of receipt at our office. I am not aware of another service provided that could have completed this for you in the same time frame for the same fee. Regards, Mike.

“Misinformed about progress via email”

Helpful Report

Thank you for leaving feedback on our Embassy Attestation Service. Looking at the communication it would appear that we completed the order within the time frame discussed. I cannot see any misinformation. On the day of dispatch you asked us to change the delivery address so we intercepted the document to update the shipping instructions as requested. We hope you have a good week and thank you for your order. Regards, Mike.

“I am happy with the speedy work , as I paid the extra 10£ for a quick service. What I was by happy with is that the Apostile stamp had no sticker or colour. This is the first time I have found that- I hope they accept the letter to the Greek tax office.”

Helpful Report

Hi Athina Thank you for your review. I have sent you an email clarifying how apostille certificates are issued and asking you to reconsider your 2 star review as you are happy with the service provided. As you stated we provided the apostille very quickly and your only concern is that the apostille is in black and white with no colour sticker on it. I wish to assure you that all apostilles are printed in black and white. The only time a colour sticker is used is if a solicitor needs to certify the document and has a seal with a red sticker to give the impression of an wax seal (not all solicitors use these seals). Your document was issued by the UK tax office and was signed by a tax official so a solicitor certification was not required. I hope this reassures you the document and its apostille will be valid for use in Greece. Please do not hesitate to contact me directly if you need any further assistance. Many thanks Steve H

The Apostille Service is rated 4.8 based on 1,529 reviews