Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Apostille Service Reviews

4.8 Rating 1,527 Reviews

96 %

of reviewers recommend The Apostille Service

Company Reviews

4.8

Based on 1,527 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Apostille Service:

The Apostille Service is a professional document legalisation service in the UK. We have been arranging apostille certificates for our clients for over 20 years and have a vast knowledge of how to handle all UK document types for use in most countries around the world.

In addition to apostille certificates we also offer embassy attestation for many countries including but not limited to the UAE, Qatar, Egypt, China, Vietnam and many more.

We aim to offer the fastest UK apostille service available at the cheapest possible price. Our expertise ensures your document is processed as quickly as possible avoiding the pitfalls that can occur with inexperienced providers. We offer free advice prior to your application if you have any questions you need assistance with.

Write Your review

Tell us how The Apostille Service made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested for a certified copy of the original to be apostilled and therefore, original to be returned - but you apostilled my original.”

Dear Maria, Thank you for taking the time to provide your feedback regarding our apostille service. We understand your concern about the original document being apostilled, and we appreciate the opportunity to clarify this matter. When handling original court documents with a wet ink court seal, our standard practice is to apostille the original document directly. This approach is generally accepted by international authorities and ensures the highest level of legal validity. Legalising a copy would have required additional solicitor certification, which was not part of the initial service you selected. We strive to follow what we believe to be the best practice based on our extensive experience and the usual expectations of international authorities. We apologise if our ordering process and the implications of apostilling the original document were not made clear. We are currently reviewing our process to ensure better communication and clarity for our clients. We value your business and as a gesture of goodwill, we have arranged to legalise a copy of the document at no additional cost to you. We hope this action demonstrates our commitment to your satisfaction and our dedication to rectifying any misunderstandings.

“You provided me with a quick and efficient service, but there are issues concerning privacy. My address was not visible in the window of the envelope, but my phone number and email address were. Obviously I wish to keep both private. The postman must have had to shake the envelope in order to see my address. I suggest that you create new forms so that a person's contact details can never be viewed through the window and the address can never slip out of place.”

Thank you for your feedback. We’re pleased to hear you found the service to be quick and efficient. I’m sorry to hear you were disappointed by the packaging of the completed order and I have passed your comments on to the management team.

“the reason i didn’t put 5 starts is the delivery service. I had paid for signed delivery but DHL not only misdelivered my document but also falsely stated that someone actually signed for it.. It’s my understanding that it should be the Company’s responsibility to ensure the quality of the overall services”

Thank you for your valued feedback. We are sorry to hear about your frustrating experience with the courier service. Incidents of this nature are very rare and not indicative of the usual high level of service we expect from the courier service we choose. We will review this internally.

“The Apostille Service was excellent. However, the receiving business (a bank in Saudi in this case) still is not satisfied with the document from your office. They asked for a lot of other stamps to "complete" the document as per their standard. My expenses related to this cause have amounted to 3000 Saudi Riyal (about 650GBP), a total rip-off to me. It might not relate to your service but I hope a standard is made up to help with these unacceptable prices and procedures.”

Thank you for your valued feedback. It is great to hear you found our Apostille Service to be excellent. I can see we received your document on 16/03/2023 and we subsequently completed and dispatched your order on 17/03/2023. We obtained the apostille for your document that was being used in Saudi Arabia. Saudi Arabia acceded to the Hague Apostille Convention on 07/12/2022. This means documents that have been issued with the apostille should be legally recognised in Saudi Arabia as per the terms of Hague Apostille convention. It is concerning to hear the bank in Saudi requested further stamps on your document. This is contradictory to the legal framework Saudi have agreed to be part of. If we can be of any assistance in the future, please do not hesitate to get in touch with us.

“Paper apostille was processed quickly and service was generally simple. However, paid £12 extra for scan service which was not delivered and no explanation was provided.”

Thank you for your feedback. I am pleased to hear you found the ordering process simple and the documents were legalised quickly. We initially received your documents on 01/11/2022 and completed the order the following day on 02/11/2022. A scan was sent prior to dispatch and I am unsure why you did not receive this. I have resent this to you this morning. If we can be of any further assistance in the future please do not hesitate to get in touch.

“The site states 1-2 days to proceed, however, it took slightly more. I paid extra for next day delivery but that doesn't include Saturdays, no info was on their site. I received the letter back on Tuesday as the driver failed to deliver it on Monday, I was at home the whole Monday! Apostille service was helpful and they refunded me for the next day delivery fee, lucky me I manage to catch the deadline for the reason I wanted the apostille.”

Hi, Thank you for using our apostille service. I am sorry to hear your document took longer than expected. I have checked your order and we completed the legalisation in the fastest possible timeframe. Unfortunately, Saturday is not a working day which is why the courier firm did not deliver on this day. Please accept my apologies on behalf of the courier firm, couriers up and down the country are experiencing staff shortages. I have checked with my colleague and we have refunded the delivery paid. I am glad to hear your order was received in time for your deadline. Please do not hesitate to contact us via phone or email if you have any further queries. Kind regards Olivia

“They were very efficient but remarkably expensive”

Hi, Thank you for using our apostille service. I am glad to hear your order was completed efficiently, and I am sorry you feel our service is expensive. For our timeframe, we are the cheapest service provider for the apostille in the country, and the majority of the fee paid will be for the Government fees and VAT. We wish you all the best with your legalised documentation. Kind regards, Olivia

“Good service, too expensive.”

Thank you for your review. We aim to provide a high level of service whilst keeping costs low for our clients. We have to account for government fees and solicitor charges. I am glad that you were happy with the speed and quality of the apostille service. Regards, The Apostille Service

“Good service. The communication to keep me updated on the process could have been better, as I had to email to ask about the status of the process rather than being informed.”

“All is good. But better if you send to overseas please write pnone number on envelope....becase on overseas some time delivered not on time,after that write because not number to the client....”

Thank you for your review. We do not include clients personal telephone numbers on the envelope to keep our client's details private. I can see from your order record that you selected the airmail delivery option which is delivered by your local postal service. With this type of service the post service do not contact you on delivery of the item as they will leave instructions to arrange a re-delivery of the item if you are not at home. I am glad you have received your legalised documents safely and if you require our services in the future we will be happy to assist. Kind Regards, Reece

“Problem with courier delivery, unfortunately Apostille was not informed by courier and therefore resulted in delay in receiving. Could of been prevented if you had been informed, as I had given all of my contact details”

Thank you for the feedback. I have reviewed the order records and identified the delay with your document. When the order form was completed you provided the wrong post code in the delivery address. This delayed your document from being delivered and we had to update the courier when the correct post code was provided. Regards, Mike.

“An acceptable service. Could have been more proactive with more information on the initial conversation. I phoned to ask about getting a bank statement certified. The statements had to be resubmitted for reasons that could have been communicated in the initial conversation”

Thank you for leaving feedback. I have reviewed the order and it would appear that their were inconsistencies with the documents that were sent to us. The page sequences or page numbers were not consistent so our solicitor could not certify the documents with confidence. However, I am pleased that the matter was eventually resolved and your documents were legalised in just 1 day when we received the correct document. Regards, Mike.

“Please note the spelling in my name is incorrect. I was about to press “very good” as a comment on your work, but stoped as I saw something needs to be corrected there and might in your system as well ( otherwise no name on the Apostille and the letter, which I have received doesn’t require any correction)”

The service was provided and completed in our normal fast processing time of just 1-2 days. When sending the customer an invitation to review our service a typo was made in the person’s name. One letter was entered as an O not an A. We apologise for this error, but this was due the customer’s handwriting on the order form. Leaving a negative review of a service that met or exceeded expectations is not a fair reflection on our company. There was no error with the documents we processed. Thank you.

“It would have been a 5 star but the only thing that annoyed me was during my initial inquiry everything was perfect once I made the payment and an extra £10 or £12 for next day delivery a) it took almost a week to be delivered b) no confirmation directly from your company to say you’ve received the payment and you’re processing it and to confirm how long it will take . I had to take it upon myself to send you a copy of payment aswell as chase up the progress. I think after receiving the money the service should have just remained the same cause it was really good before .”

Thank you for your review. We are pleased to hear you have safely received the completed order. I can see form our records the documents were received in our office on 27th February. The records indicate you made payment for your order using our secure online payment system which automatically provides the customer with confirmation of the payment and notifies us so we can begin processing your order. We completed the apostille process and dispatched the documents on Friday 1st March in the 2 working days we quote for the apostille process. The tracking details for your shipment show the documents were delivered to your address the next working day on Monday 4th March. When dispatching your documents the courier service contact you by email or text message to provide confirmation your documents have been dispatched and an estimated delivery time. Regards, Reece

“The service turn around was quick, unfortunately the return service is very poor, the service used to get the documents back deliver during "normal" working hours, unfortunately the service will not give a rough estimate of time just the day of delivery, as i was at work missed the delivery, i have now had to re arrange for a friday and take half a day off work, not very user friendly :-(”

Hi, Thank you for your review. We have checked the tracking details for your shipment and can see it was dispatched on the 26th February and delivered at 9:56am on 27th February. The item was sent using the DHL parcel next day service. They provide a 1 hour delivery window by text message on the day of delivery. In your review you have stated they would not provide an estimated delivery time frame and that you missed it on the first delivery attempt. As the tracking details show it was delivered on the first attempt we are unsure if you are confusing a delivery form another company with our delivery. Please do not hesitate to contact us with any further information. Regards, Reece

“The apostille service was good. However, the delivery was bad.They changed the date of delivery without notice and arrived a time after the latest for the day. Definatelly did not worth the 10£.”

Thank you for your review. I am glad to hear you were happy with the apostille service we provided. I have passed your comments to the management team who will address the issue directly with the courier service. Kind Regards, Reece

“Very good service. Quick and fast responses. Very expensive though”

Thank you for contacting us. I am pleased that we were able to complete your order in a quick time and you were happy with the service we provided. We are market leaders on price for our 1-2 day apostille service. The majority of our charges are paid directly to the government. If you need our service again do not hesitate to contact us. Regards, Mike

“the delivery can be more quickly, but aparte of thar it has been very good servicie”

Thank you for leaving your comments. Our records indicate that payment for the service was made on the afternoon of Friday 21 September. We then began processing the order on Monday morning. This included the verification of your employment, certification of your employment letter by our solicitor and then submitting the document to the Foreign & Commonwealth Office for the apostille. The order was completed and dispatched on Tuesday afternoon. Your document was then delivered by our courier service at 7.55am on Wednesday morning. The entire order was competed and dispatched in just 2 working days and delivered just a few hours later to your house. The legalisation team work very hard to complete all orders in the shortest time possible. There is no other service that provides this speed of service matched with excellent customer service and market leading prices. Regards, Mike.

“From the website there are two things that you are led to believe about the Apostille Service, that they are a fast and secure way of having your documents legalised. Whilst they are fast, unfortunately in my case, they were not secure. My legalised document was delivered to the wrong address even though the correct address was on my order form. Someone signed for it at that address, and I was not able to recover the document afterwards - so someone, somewhere, has my legalised document - not very secure! To be fair to the Apostille Service, when I informed them of this, they offered to fast track a renewal of the document, and the apostille, at no cost to me, so for that I am grateful. However, it still doesn't change the fact that my original document is still in the hands of someone else.”

“too expensive”

Thank you for your feedback. I have had a look at your order which included the legalisation multiple documents a verification of documents sent to us by email and a translation and overseas return delivery. This requires fees to the university, the UK government, solicitors, a translator and a courier. These have been provided at the best price we can offer and only took a few days to complete. We understand it can be expensive when you have multiple documents and also require multiple services but we do aim to provide them at the most competitive price available. Although document legalisation can be expensive we believe you would not find the services we provided at a cheaper price for the same speed and quality.

«
1
2
»

The Apostille Service is rated 4.8 based on 1,527 reviews