TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived promptly and service was helpful”

Helpful Report

Hello, Thank you for the positive review! Glad to hear you had an excellent experience with us :) Have a lovely new year.

“Pleased with speed of delivery, and product as described”

Helpful Report

Hello, Great to hear you enjoyed our service here at TechSilver :) Have a lovely day.

“Satisfied with my TechSilver Keyboard and mouse which was a gift for my partner. This company has great customer service and is reliable and professional.”

Helpful Report

Hi Catherine, We send out many keyboards in the same padded bags and have had no issues before. As this is normally enough, we don't over-pack our parcels as we try to be environmentally friendly. Apologies that your parcel was damaged, the tearing of the packaging would be due to Royal Mail during transit, especially during this busy period. We will send you an email privately to help compensate the inconvenienced caused. Have a Lovely Christmas

“We are very pleased with the service we received from Techsilver. The order process was straightforward and the item arrived within the time stated.”

Helpful Report

Hello, Thank you for the great review, great to here that you had a great experience with us :) Have a lovely evening.

“I bought this item for my father. It is a good product, easy to use for the elderly, the quality of the output of songs is very good. I have recorded many songs on the device, the only comment I would make is that, unfortunately, when the lid has been closed, the list of songs always goes back to the beginning, so that you have to listen to all the songs again instead of just opening up the lid and carrying on listening from the last song. If this could be addressed it would improve the product.”

Helpful Report

Hello, Thank you for the positive review. This is indeed a feature of the music box, the music should resume each time. Please contact us by email at hello@techsilver.co.uk for support on how to resolve this issue.

“Goods arrived promptly and were as advertised”

Helpful Report

Hello, Thank you for the great review! We're happy to hear you had an excellent experience with us :) Have a lovely day.

“My elderly mother has started on the Alzheimer's journey so I was searching for things that would help her maintain her independence. I am please to see that TechSilver has a range of products which mum will need along the way. I bought the Landline telephone for dementia but had to return it as it was too basic for mum at this stage. Also bought the motion sensor night light which is excellent and easy to install and use. Miles was very understanding about the return and I was refunded promptly. I will make this service my first choice in future.”

Helpful Report

Hi Mary, Thank you so much for the great review and kind words, we really appreciate it :) We're glad to hear that you enjoyed our service, we pride ourselves on it! We hope you are enjoying your motion sensor night light. To improve our service, what could we have done better to get 5 stars? Have a lovely Evening

“I am very pleased with it I'm sure it will be much easier for me to use when I get use to it”

Helpful Report

Hello! Thank you for the great review, we're so happy that you enjoyed our service. We are glad to hear you are enjoying your product, we're here to help if you have any questions :) Have a lovely day

“Hello Miles, Pleased with the delivery. Overall, my wife is happy with the keyboard. She does have a couple of points she would like me to make on her behalf. On her previous keyboard the Caps Lock On light was bright and clear. On the new one it is very small . She does use the caps lock a lot and being partially sighted finds seeing the "on" light very difficult. The second concerns the hyphen/underline key. The hyphen key is enlarged, which is good but the underline key above it could be larger. Again, with her limited sight she is finding it difficult to distinguish between them. Hope you find this information helpful. Baz Jones”

Helpful Report

Hi Barry, Thank you for the detailed review. We're glad to hear that your wife is enjoying her new keyboard. Thank you for the feedback on the keyboard, we'll pass this on for you. Have a lovely day

“I was very impressed at the speed of delivery (next day instead of 3/4 days). I find the keys take some getting used to, They are so far apart. I love the size of the keys - very easy to see. Thank you.”

Helpful Report

Hi Elizabeth, thank you so much for the great review! We're so glad to hear that you're impressed with our service, we pride ourselves on our customer service. Have a lovely day :)

“Bought this tracker for my dad who has dementia and has started to wonder, im am really pleased with it, i have tried other trackers in the past but the battery never lasted, we can get a few days out of this tracker. Would recommend.”

Helpful Report

Hi Anne, Thank you for the great review! We're glad to hear that you're loving your new tracker! Have a lovely day :)

“Phone arrived on time, pity it is not a simple one and has no instructions”

Helpful Report

Hi Ron, Thanks for taking the time to leave your feedback. There's instructions in the box underneath the phone. Let us know if you can't find them. The device also has a walkthrough guide to help you get to grips with it. We hope that helps. Let us know if you have any more questions

“wallet good but unfortunately elastic has broken after six days of use”

Helpful Report

Hi Reeta, I'm sorry to hear that, this is strange as that has never happened before. We will email you a discount code for your next purchase :) Have a lovely day!

“TechSilver were very attentive and supportive. Any issues I have are with the watch, which is more a mans watch (my mum does not like it), the battery life is very rarely 7 days, and my mother rarely goes out (once a week, without the watch), so that is not the issue. 4-5 days is about the max before battery warnings appear. GPS needs to be set around 500 metres on Geofence, whereas dedicated trackers are much more accurate, even when set to 100 metres. Repeated false alarms with the watch when it was set around 200-300 metres. We had to buy a second Bluetooth as it would lose signal as she went downstairs in her sheltered accommodation, for lunch. Doro need to work on making a smaller/more attractive watch, and improving the GPS.”

Helpful Report

Thank you for the positive review! The size of the watch is due to the size of the battery, if the watch was smaller then the battery life would be a lot shorter. The face diameter and thickness are displayed on the product page. The watch has an average battery life of 7 days, this is based upon the wearer going out for an average of 2 hours per day but also how much the watch is used and how often it is tracking the location, which is why we mention the average battery life because we are unable to give an exact estimate. The Geofence needs to be set to a minimum of 500m to avoid any false alarms, this is due to the inaccuracy of GPS indoors. To elaborate, this is because when a tracker is indoors, due to the building materials it struggles to get all 3 satellites required to pinpoint an accurate location, therefore it will be less accurate, this is with all GPS trackers and not just ours. This is stated on the product page. This advanced watch solves this problem by connecting to the home beacon via Bluetooth while indoors, so when the wearer leaves the house, the Bluetooth connection is broken (at around 20m) and it switches to GPS, so you will know when the wearer has left the home and has gone outside. If you set a home beacon exit alarm, then it will alert you when they have left the area. Some houses are larger than the area of the home beacon, so the Mini beacon can extend that area for the house to avoid false alerts. If you have any questions or concerns please contact us and we'll help you :)

“First class service ,the watch is smart and easy on the wrist ,easy to set up in minutes ,however ,with my mum having diementia she dosnt know to press the button when it rings, also i would like the zone radius to 100 meters , 500 meters seems to far for someone eith diementia especially when near main roads other than that happy with product”

Helpful Report

Hi Grant, Thank you so much for the great review and we're glad to hear you're enjoying the watch! The GPS Tracking Watch for Elderly you purchased is a great device, However, we have a more advanced Dementia Watch, where the calls can be answered automatically. A Geozone needs to be that size in order to avoid false alerts, this is because GPS indoors is less accurate, therefore the watch may think its outside the Geozone when it's not. The advanced watch I have mentioned has Geozones and also connects to the charging base via Bluetooth, so as soon as the wearer leaves the home then you can be alerted. In short, we have a more a more advanced watch that may be better suited for your mum, here's a link: https://www.techsilver.co.uk/product/dementia-tracker-gps-watch/ If you have any questions or issues, please don't hesitate to contact us.

“I like it. Purchase and delivery were quick and easy. I am a little surprised that the cover does not contain a magnetic clasp as sometimes it would seem it is not closing securely but with a couple of tries it does.”

Helpful Report

Thank you so much for the review! We're glad to hear it was an easy process for you. I'm afraid the Doro Flip Cover doesn't have a magnetic strip, However the Doro Wallet Case has a popper button clasp to close it securely. If you have any issues or questions please contact us on 03300 10 14 18 and we'll be happy to assist you :)

“Easy to chat to and helpful”

Helpful Report

HI Dora, We're glad you found us helpful and easy to talk to. We pride ourselves on our customer service and aim to help as much as we possibly can. Thank you so much for the positive review and have a nice day.

“The service from TechSilver has been very good but I still have to master how the watch works as a tracker for my husband who has dementia. The pastor of our church set the watch up but I just need to find out a bit better how it works. I am sure it will be fine soon.”

Helpful Report

Hi Aileen, Thank you so much for the great review we really appreciate it. If you have any questions or concerns, don't hesitate to contact us because we are happy to help you out! We hope you have a lovely day and enjoy the sunny weather.

“product good but would not stay on the wall and screwing have to take light apart”

Helpful Report

“After a detached retina op the large button keyboard has been invaluable in order to do my job.”

TechSilver 4 star review on 21st May 2018

Helpful Report

TechSilver is rated 4.8 based on 1,200 reviews