TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,199 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,199 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If anything too sensitive, slightest touch on surrounding keys will be recorded. Very easy on failing eyes compared to previous standard black & white keyboard.”

Helpful Report

Hi Mike, We appreciate your feedback regarding the sensitivity of the keyboard. Our team is actively looking into ways to address this concern to enhance user experience. Your input is valuable, and we're committed to making improvements. If you have any specific suggestions or if there's anything more we can assist you with, please don't hesitate to reach out. Thanks again for choosing us!

“When I first went on line looking for a simple button-press radio for my Mum, who is 95, I came accross TechSilver and was drawn immediately by the thinking behind the products. I looked around and did not find a comparable radio. Also I experienced some difficulty initially on the website as we are living in Dublin and I was not able to achieve a purchase as the website was telling me that it could not be delivered. I rang the company and got a very helpful guy who came back to me very promptly with a link and all was sorted. So far we are delighted with the product. The sound is very good and i like the simplicity of it.”

Helpful Report

Hi Patrick, Thank you for sharing your positive experience with our button-press radio! We're thrilled that you appreciate the simplicity and enjoy the sound quality. If there's anything we could have done better to earn a 5-star rating, or if there's anything we can do to enhance your experience further, please let us know. Your feedback is valuable to us. Thanks again for choosing us!

“Speedy, helpful service. I am awaitinbg a reply as my new keyboard does not work on Mac despite my efforts to eliminate refereences to US. I have offeered to buy a more expensive model I can use stri]aight away.”

Helpful Report

Hi David, Thanks for the positive feedback on our speedy and helpful service. Kindly get in touch with our support team if you need further assistance to resolve any issues. We're here for you!

“Bought a personal tracker for my wife who has dementia. Mostly excellent customer service. Tracker looks great quality and is waterproof. However: Very expensive: the £164 is cheap but £15 per month for connection to mobile network. I only pay £10 pcm for my SIM only mobile contract! This is clearly aimed at rich people to whom money is less of a concern. Also, the idea that someone with dementia (generally) can easily hold a two way conversation with the device is a bit of a joke. My wife is only in the early stages but she kept frgetting to keep the button pressed for 3 seconds, held it (naturally) by the edges, thus blocking either the microphone or speaker or both, and when she couldn't qute hear properly, she pressed the button again, thus cutting us off. Even with an able bodied person a conversation is difficult with any sort of backgound noise. It isn't able to recognise an answerphone machine (like many phones) and so when dialing to the emergency contacts, stops at the first even if they don't answer (btw disabling your answerphone has to be done by your phone provider and so is semi-permanent). Only works on 2G so won't work in USA and many oher countries around the world (but Europe in OK). In the end I bought from GPS Bob, this tracker doesn't have two way conversation (just an sos button to one contact) but was only £230 and no other fee for 5 years and it works all over the world (2 and 4G). 5 years of TechSilver would cost £160 + £15 x 12 x 5 = £1,285! I really wanted to buy from TechSilver becasue they seemed nice and are local to me (Nottingham) but £230 versus £1,285 ....no-brainer!!!! I said mostly good customer service because Aron was brilliant until I said I wanted to return the tracker and then he clearly didn't want to know me, and even though I reminded him that I paid £10 extra for a lanyard, this £10 wasn't refunded (and btw, I thought £10 for a cotton lanyard was a bit mean). Good luck TechSilver.”

Helpful Report

“We originally bought the pendant tracking device for my mother to replace another system that didn't work well. The device looks very neat but we were disappointed, as the battery drained rapidly so that it stopped working mid afternoon after an overnight recharge. It then stopped picking up my mother's location even when charged. The emergency call system is good & worked well but the button on the device is small and fiddly, difficult for my mother to use. The charging port is also small and awkward to use, especially if you are older or have arthritis. Techsilver were very easy to contact by phone and very helpful in response to the issues I raised. After some discussion they upgraded my mother's device to the larger waterproof version. This has a much easier to use charger, and the SOS button is clearly marked in red and easy to use. The charge lasts much longer & the tracker works well. I would recommend the waterproof version as an all round improvement over the smaller pendant.”

Helpful Report

Hi Bryony, Thanks a ton for sharing your experience with us – we truly appreciate your feedback. We're sorry to hear about the initial challenges with the smaller pendant, but we're glad we could work together to find a better fit. It's awesome to hear that the upgraded waterproof version is ticking all the boxes! We've taken note of your comments on the charger, button size, and the overall user-friendliness. Your insights are invaluable and help us enhance our products. If there's anything more we can do or if you have further thoughts, feel free to reach out. We're here for you! Thanks again for choosing Techsilver.

“unfortunately had to return this and had no difficulties in doing that customer service was great and easy to deal with”

Helpful Report

Hi James, Thank you for taking the time to leave feedback! We're glad that our customer service team were able to help with your return so efficiently. Wishing you all the best.

“Early days but so far Mum is using and very pleased.”

Helpful Report

Hi Jillian, Thanks for taking the time to leave a review. Please could you let us know what we could have done better to receive 5 stars from you? Many thanks.

“Set up a as excellent and easy using your video set up guide thank you. Only issue I have is that when I first opened the charging point the silver cover came off.”

Helpful Report

Hi Margaret, Thank you for leaving us a lovely review! It's great to hear that the tracker worked so well for you, and I'm sorry to hear about the charging port cover. All the best.

“Once I understood how it works properly after contacting support team all good”

Helpful Report

Hi Lynda, I'm thrilled to hear that things are all good now! It's fantastic that our support team could assist you in understanding how the GPS tracker works properly. Your satisfaction is our top priority, and we'd love to hear your thoughts on what we could have done to earn a 5-star rating from you. Your feedback helps us continually improve our services. If you ever have more questions or need further assistance, feel free to reach out. We're here for you!

“The delivery, the advice has been really good . Thanks”

Helpful Report

Hi Alan, Thanks for leaving us 5 stars! We're glad that our customer support team have been able to advise you so well. Have a lovely week.

“This music machine absolutely delighted my 91-year-old father who has Alzheimer's. He very quickly learned to switch it on and off so that was great. The main reason I do not give it 5/5 is that the volume control is very unsophisticated - great idea to have it hidden and use of it is really easy but it is just not sensitive enough: either the music is too soft or too loud and both are a real issue as you will appreciate.”

Helpful Report

Hi Jenny, Thanks so much for leaving us a review! We're glad to hear of the joy that the music player is bringing to your father. We'll look into the sound issue that you raised. Have a lovely rest of the week :)

“Very helpful and available”

Helpful Report

Hi Philip, Thank you for the review, it means a lot to us :) So we can improve our service, may we ask how we could earn a 5 star review in the future? Any feedback is helpful!

“Techsilver GPS Tracker- Good Points: Looks attractive. My partner loves wearing it as a piece of jewellery It's great to be able to contact my partner, who has Alzheimer's if I need to pop out to the shop. Tracking may well come in handy at some point. Charges quickly. Neutral Points: The chain makes a distinctive noise when rubbing against the fitting of the device- my partner quite likes this -but others may not. Not-so-good points: The subscription charge is pretty high at £15 per month and is required for the device to be of any use. The desktop app is very poor. If the person wearing the monitor is reasonably active, the battery charge will only last about 9 hours. This means that the device may need to be charged to be charged twice daily. The tracker function can be unreliable on short trips. Sometimes It only starts working after about 5 minutes of movement. (This is due to a limitation of the GPS rather than this specific tracker) This means that if the person goes to a local shop, stays there a short while and then returns home, the tracker may show them as still being in the shop. The Charging point is very fiddly to use. The emergency button enabling my partner to contact me is very small and very tricky to use for a person with Alzheimer's. Conclusion: Useful if you can charge it once or twice a day. If that doesn't work for you, the more expensive tracker with a longer battery life may be a better option.”

Helpful Report

Hi Martyn, Thanks a bunch for sharing your detailed feedback on the GPS Tracker. Your insights are truly valuable to us. We're delighted to hear that your partner enjoys the attractive design, and it serves as a functional piece of jewellery. It's also heartening to know that the device brings convenience by allowing you to stay connected with your partner and potentially use the tracking feature when needed. We appreciate your transparency on both positive and not-so-good points. Your points about the subscription charge, battery life, and reliability on short trips provide valuable insights for improvement. We're actively working on addressing the fiddly charging point and the size of the emergency button to make it more user-friendly, especially for individuals with Alzheimer's. You might find our Waterproof GPS keyring a suitable solution to these issues. You may check this tracker here for more information: https://www.techsilver.co.uk/product/waterproof-dementia-tracker/ If there's anything specific you'd like assistance with or if you have further thoughts down the road, feel free to reach out. Thanks again for choosing us!

“The product is one of the best on the market for the various functions it has available. The only problem there has been thete is a long time delay at times to the current location on the tracker. Despite a one minute refresh.”

Helpful Report

Hi Joanne, Thanks for leaving us a great review! Unfortunately GPS isn't always perfect, and the delay you are facing is typical of all GPS devices on the market. This is especially common if used indoors or obstructed by trees, buildings or in vehicles. We're glad that the device is helping with your needs and wish you all the best from the TechSilver team :)

“Pleased with product, only downside is the life of the battery, runs flat within four days or so Delivery was very quick and instruction video was adequate.”

Helpful Report

Hi there, Thanks so much for your feedback. It it was the GPS tracker keyring/necklace that your purchased, the expected battery life is advertised as 3-5 days. This battery life is dependant upon how often it is used and the frequency of updates (e.g. every 60 seconds). If viable, we recommend adjusting the tracker to update less frequently to prolong the battery life. If it was the waterproof tracker, this has an extended battery life of 2 weeks and so should be functioning around this period. Please don't hesitate to get in contact if you have any more issues - we're happy to help! Have a great weekend.

“The product itself is brilliant. My concern is that my Mum keeps removing it from her keyring so I have no way of knowing where she is. Very frustrating!”

Helpful Report

Hi Deb, Thanks so much for your kind feedback, and happy to hear that the device is working for you! I'm sure it must be frustrating that she removes it from her keyring. Please let us know if we could have done anything differently to receive 5 stars from you! Have a lovely weekend :)

“Very impressed with the workings of the pendant and its effectiveness for my wife who has Alzheimer's. Bit disappointed with the cover on the charging point which was ineffective and broken within hours of use”

Helpful Report

Hi Angus, Thanks so much for your review. We're glad that the pendant is working well for you and your wife. We're sorry to hear about the charging port cover. Our team are always available if you need any help going forward. Have a lovely weekend.

“I bought a Keyring tracker for my Mum who has Alzheimer’s and has on occasion wandered away from her home. The instructions are very clear with short films to explain each aspect of the tracker and the app. It seems to be working ok so far but the battery life hasn’t been quite as good as I had expected.”

Helpful Report

Hi Fiona, Thanks so much for your kind words. We're glad to hear that the tracker is working for you and your mum. The battery life can be impacted by a number of different factors including how often she leaves the house and the frequency of the updates. If viable, we recommend adjusting the tracker to update less frequently which should prolong the battery for you. Thanks again and we wish you the best going forward!

“This keyboard is big but it looks good and fits its pull-out shelf. The absence of a number pad, which I don't miss at all, means the keys can be big, clear and easy to use. I bought a smaller version of a yellow on black keyboard some time ago, not from this supplier, and the black key markings began to fade after just a few months, so I'll wait and see how this one goes.”

Helpful Report

Hello, Thank you for your review. We're glad to hear that you're finding the keyboard so useful and easy to use. May we ask what we can improve upon in order to get 5 stars in the future? Thank you

“Fabulous piece of kit which is easily programmable and does the job to simplify controls for those who are cognitively challenged. To make this a 5 star, it would be good to have the scroll arrows for the channels and volume to be positioned vertically rather than horizontally. Most people are used to using the up/down arrows to scroll, so for these to be suddenly left/right makes it more confusing for the user.”

Helpful Report

Thank you so much for your review, Diana! We appreciate your feedback about the channel arrow button, I'll pass this feedback to the appropriate department. It's also great to hear that it's helping to simplify the controls to make life easier :) Have a lovely day.

TechSilver is rated 4.8 based on 1,199 reviews