TechSilver were very attentive and supportive. Any issues I have are with the watch, which is more a mans watch (my mum does not like it), the battery life is very rarely 7 days, and my mother rarely goes out (once a week, without the watch), so that is not the issue. 4-5 days is about the max before battery warnings appear. GPS needs to be set around 500 metres on Geofence, whereas dedicated trackers are much more accurate, even when set to 100 metres. Repeated false alarms with the watch when it was set around 200-300 metres. We had to buy a second Bluetooth as it would lose signal as she went downstairs in her sheltered accommodation, for lunch. Doro need to work on making a smaller/more attractive watch, and improving the GPS.