TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,201 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

Write Your review

Tell us how TechSilver made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor. Does not update !”

Helpful Report

“lasts only 48 hrs. Tracker only worked once”

Helpful Report

“The customer service is very responsive. The tech has issues. Not easy to set up or understand. The fall alarm service is simply a silent call from Estonia! You have to test it to find out the number! And then remember that if you press 4 you can talk via the hub. This is the most expensive hardware with the cheapest monthly service fee - and I now see why it is the cheapest! I would not have purchased if this had been clear in the sales blurb but the upfront fee has us finaincially committed :(”

Helpful Report

“I bought a large print keyboard for my mum who has macular degeneration. Unfortunately the keyboard combination just did not work for her eyesight and she preferred the original. A few days later I returned the goods in immaculate full working condition with a cover letter, contact details, all original packaging via Royal Mail requesting a refund. I am still waiting to be contacted after 3 months and have not received a refund. I cannot believe their ratings are so high based on my experience.”

Helpful Report

“I bought a Dementia Tracker GPS Keyring for my mother who has dementia. The GPS tracker and software worked well, but my mother found the recharging too fiddly and difficult to do on her own. The charging slot on the tracker has a small cover that is fiddly to lift up, to allow the charging cable to enter. The small charging cable end is fiddly to fit into the tracker, and when it is in, is temperamental as to whether it is charging or not (a small blue light on one side of the tracker indicates that it is charging). As the recharging has to be done every two to three days this has proved to be too challenging for my mother. I am now looking into other products that have a more dementia-friendly recharging design.”

Helpful Report

“Unfortunately the font size of the day of the week is too small for a person who has difficulties with vision. This should be reviewed. The reminders are good. I was very disappointed with the clock face,resulting in using 2 clocks, one previously bought for orientation only and this one for reminders which isn't ideal.”

Helpful Report

“I bought this tracker after being given a bulky, one by the council and this one was useless. The Techsilver on the other hand is small and light and attractive - so my wife is willing to wear it and that is the most important thing. There is one snag. The battery is supposed to last 1-3 days, but it doesn't. I charge it up each morning and she starts wearing it, fully charged, at 10am and by 6pm or 7pm the battery is exhausted. So I have to set it to only update every 10 minutes and this means that if she wanders out of the geofence it can be 10 minutes before I know and so very much less than satisfactory”

Helpful Report

“bought a keyring tracker for my dad i had to return it not only did i have to pay postage when i had it delivered i had to pay postage to return it. i did get a full refund but that did not include the return postage. not happy about that at all.”

Helpful Report

“I don’t understand why send me an e-mail like this before the item come to my address. Maybe you should wait the confirm about the arrival. Why I can’t track the ship of the item? I’m still waiting... Best regards”

Helpful Report

Hi Andrea, As you ordered from Italy and our review emails are automatically sent out a few days after the order is made, you received the email before the package. We can however see that a delivery had been attempted by the Italian postal service, but they stated that nobody was in. You're able to track the order on the link we've sent over to you. We hope that help and please let us know if there's anything else we can do.

“+ I give 1 star to TechSilver's technician. + I give 2 star to the quality (of the essential part of the watch - the charging port) + I give 5 star to the online support team. My experience: - I bought a GPS watch in late Sep 2018 (£109.96), paid £9.99 monthly subscription starting October 2018. - The watch worked fine until January when it stopped charging. Note: the charging port was loose from the start so when we charged, we had to place it in an angle/on a side that helped for the best connection. - on 15th Jan 2019 I contacted support via chat. Support team was very quick and helpful. I sent photos and video of the watch for examination. - I sent the watch to Ireland for their technician to phisically examine. I had to pay for registered postage because according to the support team, the watch had been charging ok since September and so it was not the manufacturer's fault. - After their "technician's full check", the result: "...Our Support Team examined the watch and confirmed it is not a manufacturing fault, they have confirmed that the charging port has been damaged which is not repairable or replaceable..." "However you could purchase a replacement, which is now £10 cheaper." Also it was confirmed the watch issue was due to BROKEN pins on the micro usb. - I requested TechSilver to send the watch back to us. I was in deed very disappointed - having paid approx. £160 for less than 4 months of usage! Today (13 Feb) I received the watch (which was delivered by UPS but to a wrong address) and I asked my husband to help. Last try, may be we can help save the environment. He used a needle just "try to dust off the prongs" - and WOW - the watch is charging again. I would question what the TechSilver technician actually did to give such a firm conclusion that the watch was use-less then. - The watch works, but no GPS signal. TechSilver charged February's subscription on the 1st February (hence no refund, as I only could ask for subscription's cancellation on 8th February, after the result). I will have to contact TechSilver again regarding subscription as I want to continue using the watch ASAP (for our little one, so it was not ideal at all not having the watch in the last one month). + So, if you buy a watch and the charging port feels flimsy/loose pls exchange/return right away. According to Techsiver they have never had this charging port problem before.”

Helpful Report

Hi Angie, Firstly thank you for rating our support team as 5*, we really appreciate adding that in. Thanks for taking he time to leave your feedback and apologies if you're unhappy with any aspects of your experience. So regarding the charging port, the reason the technician (who is the manufacturer) mentioned that this is unlikely to have been a manufacturing defect, is we did not hear from you regarding the charging port. Usually customers let us know straight away if there's something wrong with anything they've bought from us, not wait 5 months to get in touch about it. As you can imagine it would then make sense to assume that this damage has happened after being purchased, and was not a manufacturing defect. Our manufacturer in Ireland (the technician) mentioned that it would not be advisable to pay to send it back to them, as the photos you'd sent clearly showed a damaged USB charging port. After sending it back they came to the same conclusion that was mentioned in previous emails, that it had been damaged and it cannot be repaired. We're very glad your husband was able to allow the watch to charge by poking a pin around in the charging port, however it would be illegal and dangerous for the manufacturer to have attempted to repair it in this way, hence why this did not happen. The subscription is charged on the 1st of each month until a cancellation is requested, then the payments are halted immediately. As we did not receive any cancellation from you, we did not not stop the monthly payments. Any time any customer wished to halt monthly payments, they can do so straight away and are not tied in to any contracts. Please feel free to get in touch if you have any further problems.

TechSilver is rated 4.8 based on 1,201 reviews