TechSilver Reviews

Name: TechSilver
Rating: 4.80

4.8 Rating 1,200 Reviews

97 %

of reviewers recommend TechSilver

4.8

Based on 1,200 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About TechSilver:

We combine honest, friendly and expert service with technologies that make life easier, safer and more enjoyable.

Visit Website

Phone:

03300 10 14 18

Email:

hello@techsilver.co.uk

Location:

Sir Colin Campbell Building, Triumph Road, Nottingham
NG7 2TU

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TechSilver 5 star review on 28th June 2022

177

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good all round - the only issue was that the new App does not work on an older Android phone so we had to scramble around to download version 5.99 to get it to work”

Helpful Report

Hi, Thanks for taking the time to leave us such a great review. We've taken a look at some of our old test smartphones in the office and we can see that the app works on those, would it be possible for you to tell us what model of phone you're using? We're always looking to help our customers and improve our support for our devices, so we'd love to be able to get to the bottom of your issues. We're glad to hear that you got it to work anyway, and we hope you're enjoying your new device! If you have any more issues in the future, don't hesitate to get in touch, as we're always happy to help. Hope you have a lovely evening.

“Aaron was good at understanding what I wanted in terms of a phone case & asked short but relevant questions. He gave me the total cost & options in terms of delivery.”

Helpful Report

Hi Ann, Thanks for leaving us such a great review, we'll make sure to pass your feedback on to Aaron! Is there any way we could have gotten a 5 star review from you? We're always looking to improve, so let us know what we could have done better. Hope you have a lovely evening.

“Just what was needed, delivered on time and in good condition . Thank you.”

Helpful Report

Hi Bob, Really glad to hear you're happy with your purchase. Can I ask what we could have done better do deserve 5* from you? Have a great week!

“Thank you. The device took 10 days to reach us in France. The product is good, but I do think that putting the id for the device on the outside of the box is a mistake. I almost threw away the packaging without realising that the id number was on it”

Helpful Report

Hi Roger, We really appreciate you taking the time to leave us a review. Very glad to hear you like the product! I see the parcel took 4 days from arriving in France, to being delivered to you. Deliveries usually reach much further afield (e.g. the USA) in less time, so we'll have to apologise on behalf of the French postal service on this occasion for the slight delay. If the box was misplaced, we'd easily be able to provide you with the ID number, so not to worry if that had happened. But we appreciate the feedback. We hope you enjoy the week ahead!

“Doro secure 580 mobile phone for dad. Arrived as stated only gripe was there were 10 instruction manuals in all different languages except English. Just as well this was a replacement phone and I had kept the manual from the old phone.”

Helpful Report

Hi Yvonne, Thank you for your great review. We're glad to hear you've had a good experience with us, and that your replacement phone is helping your Dad. I've taken a look at our demo device and I can see that we have English manuals in our box, so I can only apologise that your box did not have any inside. Is there any other way we could have gotten a 5 star review from you? We're always looking to be better! Hope you have a great day, and I'll include some links to the PDF versions of the 580 guides below for easy future reference. User guide: https://care.doro.co.uk/wp-content/uploads/2014/09/User-Guide-Doro-Secure-580IP-ENG.pdf Installation: https://care.doro.co.uk/wp-content/uploads/2014/09/Installation-Guide-Doro-Secure-580IP-ENG.pdf

“The mobile phone I bought is exactly like in the picture, the only thing I wasn't aware is that it could only storage 4 numbers. Apart from that it arrive very quickly.”

TechSilver 4 star review on 5th August 2019

Helpful Report

Hi Stojan, Thanks for taking the time to leave your feedback. The phone is a fantastic device, especially for those who suffer from memory problems. The product page mentions that the device can only call 4 devices and as the device does not have a keypad, we thought this was clear, so apologies if it was not. You can however change the 4 numbers whenever you wish through an online portal. What could we have done better to get 5* from you on this occasion? Enjoy the rest of your week!

“The email responses very good and the speed of post dispatches excellent. A credit to the whole team”

Helpful Report

Hi Des, Thanks very much for the excellent review. We're glad to hear you had a great experience with us. If you wouldn't mind, we'd love to know what we could do better next time to get 5 stars from you? Hope you have a lovely day.

“Aaron Collie was both courteous and helpful, as was Doro's technical support so thank you. We wanted a 'phone that was easy to use and set up due, in large part, to my husband's recent stroke and the need to make some fundamental adjustments. We are satisfied with the Doro Comfort but the clarity of the playback on the answer machine could be better. We found negotiating the menu frustrating on setting up. The handbook is well set out but perhaps the book's use could be "tested" on individuals who are challenged with minor cognitive and dexterity difficulties.”

Helpful Report

Hi, Thanks for the excellent review, we'll make sure to pass your feedback on to Aaron, who we're sure will be delighted with your comments! We're glad to hear that the phone is helping with you and your husband's situation, and we wish you all the best. Finally, thank you for the constructive feedback, if you have any problems in the future feel free to give us a call or drop us an email, we're always happy to help. Hope you have a great day.

“Just received and tested our system. The cycling over 4 phone numbers worked apart from not revisiting number4 after the first missed call. it has yet to be used in ernest, we await events!”

Helpful Report

Hi Miriam, We hope you're enjoying the product, thanks so much for the great review! Sorry to hear about the problem you've faced, it could be down to an issue with mobile signal. If you need help then don't hesitate to get in touch with us on 03300 10 14 18.

“Easy to order. Prompt delivery. Good backup. Product as expecte”

Helpful Report

Hi David, Thanks so much for the great review, we work hard to give each and every customer a fast and friendly service so it's great to hear that you had a good experience! Hope you have a nice evening.

“TechSilver Personal alarm arrived promptly. Followed straightforward instructions to download app onto phone and all went well. Easy to connect a second phone as well. Just clipped to a keyring. Can be nearly a mile out when just using the rough location from radio masts in rural areas (but good enough for us most of the time) but selecting GPS mode for an accurate update was spot on. Need to find the ideal compromise of battery life/frequency of updates, but very happy with it so far.”

Helpful Report

Hi Andrew, Thank you so much for the positive review. Glad to hear you've go t it working and was simple to set up. We provide as much guidance as possible to get it up and running asap! May I ask what we could do in the future to get 5 stars? Have a great week.

“It works well, I have been using it for 5 Days. You can turn it off via the app to save the battery life, but it would be great if you could remotely turn it on via the app as well. That’s the only issue I found with it, like I said it works well, I’ve tried all the settings and the sos alarm it all works.”

Helpful Report

Hi Michael, Thank you for the positive review. The device does has a 'Sleeping' feature which slows down the updates when the device is stationary to help save battery instead of turning the device on and off constantly. Unfortunately it would be impossible to send a signal to something which is off, hence why i cannot be turned on remotely. In the same way a TV must be on stand by to turn it on remotely, it cannot be off . Have a great day.

“Great product and did what you said it would, technophobe wife set it up for her 87 year old mother and works well. She didn’t manage to sort sound bar but minor problem only”

Helpful Report

Hi David, Thanks for your review! Our TV remote is a great way to making using a TV easier, the remote is for TVs or set top boxes, so I don't think it's supposed to work with sound bars. Can I ask what we could have done better to get 5*?

“My original review was very poor, but since then, my criticism and complaint has been dealt with promptly. So I have given a much better star rating to TechSilver. And my initial complaint of not being told that The Doro phone needed WiFi was incorrect.”

Helpful Report

Thank you for updating your review Freya. We hope know you've been given the correct information that you're able to control the aspects of your mother's phone that you wish to remotely. Please get back in touch if there's anything we can do.

“So far the key board seems very satisfactory”

Helpful Report

Hi Barry, Thank you for the 4 star review! Glad to hear your keyboard is satisfactory for you. Is there anything we could have done to make it 5 stars? Have a lovely day.

“after a little hiccup, where my small order was misplaced. I rang to enquire if the order had been posted. And the lovely fellow found the order and said he would make sure it was dispatched the same day ,which it was. I received it the day after. Thankyou...….”

Helpful Report

Hi Janis, We're so sorry again about the hiccup, there was an unusual error in our system which has never happened before, it has now been dealt with and wont happen again. Great to hear you received your order the next day :) Thank you for the positive review and have a lovely day.

“Helpful advice and a great product .”

Helpful Report

Hello, Thank you for the kind words about our service, we're glad to hear you found us so helpful and are happy with your purchase. Have a great week.

“Excellent product. Does what it says. There are enough options to play with on the App to suit many users' requirements. My view is there is room for improvement as far as the battery is concerned. Having to charge it every other day is an issue for an Alzeihmer/Dementia patient. Similarly they (including elderly people) will find it fiddly to remove the plastic cover and connect it to the USB for charging. All in all though I am happy with the purchase.”

Helpful Report

Hello, Thank you for the great review. We'll email you separately about the battery issue to resolve it for you as soon as possible. The plastic cover over the USB port is to prevent water from getting into the device, which helps it to be water resistant. Great to hear you're happy with the purchase of your GPS Tracker, it's an excellent product to help give peace of mind and keep loved ones safer. Have a great day.

“Have had a little trouble with connection, must be the area where my mother lives, connects when she leaves it’s 50/50 at home”

Helpful Report

Hi Brenda, Thank you for the positive review. I'll contact you through email to see if we can sort this out for you, as it may not be to do with mobile signal.

“The motorcycle topper was great and the newly weds loved it”

Helpful Report

TechSilver is rated 4.8 based on 1,200 reviews