Aaron Collie was both courteous and helpful, as was Doro's technical support so thank you. We wanted a 'phone that was easy to use and set up due, in large part, to my husband's recent stroke and the need to make some fundamental adjustments. We are satisfied with the Doro Comfort but the clarity of the playback on the answer machine could be better. We found negotiating the menu frustrating on setting up. The handbook is well set out but perhaps the book's use could be "tested" on individuals who are challenged with minor cognitive and dexterity difficulties.