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TBCo Reviews

4.9 Rating 6,979 Reviews

98 %

of reviewers recommend TBCo

Company Reviews

Product Reviews

4.9

Based on 6,979 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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TBCo 5 star review on 15th March 2024

TBCo 5 star review on 21st February 2024

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TBCo 5 star review on 25th January 2024

TBCo 5 star review on 18th January 2024

636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a king size tartan blanket. Was somewhat disappointed in the quality. It’s a dark blue and green tartan, yet there are white spots on it??? Slub pieces woven in the fabric that you can see. Why are there white pieces in a dark tartan?”

Posted 3 years ago

“I love your products but have two concerns: 1. When I ordered on line, I was not given a choice with regard to shipping. I had to accept the rather expensive express air shipping ($25 plus). Yes, it was fast but a lot of money. Later, I found out that you do offer slower service. Please explain. 2. The paper envelope wrapping over the box was all torn and some of the tape had been torn off. You need to tape the paper more thoroughly for overseas shipments, please. Otherwise, so happy to have found you as I LOVE WOOL!!!!!!!!!!!!!!!!!!!”

Posted 3 years ago

Hello Bonnie Thanks so much for your comments - so lovely to meet a fellow lover of Wool! Thanks for your question about shipping too - recently couriers stopped offering Economy services especially for overseas. This is mainly due to the impact of COVID-19. Couriers rely on space in the hold of passenger flights for their Economy Services, as these flights are greatly reduced, and with additional restrictions due to the pandemic they stopped offering these services. Our system will offer shipping services that are available based on the weight and shipping address, and usually economy services are offered, things have just been a little different recently where couriers have only made Express services available. I hope that explains that side of things more. With regards to the wrapping - really appreciate your feedback. Again until recently we haven't experienced many issues with this, however due to the sheer volume of packages couriers are dealing with, we suspect less care is being given when they are handled. With this in mind your comments are really helpful and we will look at making our packages more robust when shipping. Thanks again for your time to share your thoughts - if there is anything else you need or want to know just give us a shout at hello@tartanblanketco.com Louise

Posted 3 years ago

“Found your website a bit difficult to use and couldn't add what I wanted to the box which I was sending to sister and hubby in USA. Eventually I adapted what went in the box. The service was excellent reasonable price to send to USA excellent updates and efficient quick delivery. Sister absolutely loved her blanket mug (would have liked two mugs) and recipe book. Will use again thank you Tartan Blanket Co”

Posted 3 years ago

“Ordered 2 knee blankets, quality seems lovely and will make great gifts. Only thing I was a bit disappointed with is that when ordering, in the space that asked for comments/anything else, I had asked for them to please be gift wrapped separately as they are 2 separate gifts. This was not done however, so I'll unfortunately have to unwrap and separate them to re-wrap, which is a bit of a shame!”

Posted 3 years ago

“...the scarf is absolutely amazing only the delivery with Yodek was a nightmare”

Posted 3 years ago

“Lovely blankets .. I ordered two knee blankets for sitting outside in our loggia with Christmas cushions and lights .. and I'm going to order more as Christmas gifts to encourage 'lockdown' visits outside! I just wish they were bigger! Which is why 4 stars .”

Posted 3 years ago

“Fab service and I loved making up the gift box with all of the different options on the website. Actual box when it arrived wasn’t as nice as I thought it would be e.g tissue paper wasn’t folded properly and a bit scrunched up etc but the items inside are beautiful. Would definitely use again.”

Posted 3 years ago

“The blankets are beautiful and excellent quality. It was a shame they were packaged together as both were gifts and the boxed presentation of one or the blankets was a special touch I’d like to have given to both. I hope the recipients like them as much I do!”

Posted 3 years ago

“Dispatched very quickly.As it is for a CHRISTMAS present I have not fully opened it yet. I will be ordering with you again in the distant future as I have a friend who is getting married in 2021 I like the webpage all very easy to understand and nicely laid out. Thank you”

Posted 3 years ago

“The knee blanket is lovely very soft and well presented in a cardboard box wrapped in a brown paper envelope - no plastic. It took 6 days to arrive but I didnt get an immediate confirmatary e-mail and thought that the order hadn't gone through. It was marked out of stock the next time I checked the website. So I wasn't really expecting it to arrive. All good now though.”

Posted 3 years ago

“I purchased a scarf for my dad as a cozy Christmas gift! Every item I saw on the website looked desirable and I am very excited to see my dads reaction when he opens it! However I am from Toronto Canada and am still waiting for my package to arrive. :) hoping it comes soon, praying before Christmas...”

Posted 3 years ago

“Quick delivery and products are great. Just came with damage to the box, undoubtedly through no fault of Tartan Blanket Co”

Posted 3 years ago

“Beautiful scarfs, so soft and cosy 💕”

Posted 3 years ago

“MY ONLY PROBLEM WAS WITH YODEL WHO LEFT THE PACKAGE ON OUR DRIVE HAVING MADE NO ATTEMPT TO CALL AT THE HOUSE. I HAVE HAD THIS PROBLEM WITH YODEL BEFORE WITH OTHER SELLERS. FORTUNATELY THE PRODUCT WAS NOT DAMAGED BUT NO THANKS TO YODEL.”

Posted 3 years ago

“My niece has received her Xmas blanket, but without a Xmas message. I might have forgotten to include one but I was a bit surprised. She likes it, having ignored your injunction that she not peek unti, Xmas ...”

Posted 3 years ago

“Lovely presentation and good service. Only issue was the package was so beautifully wrapped it was impossible to check the monogram was correct! Just hoping it’s what I asked for.”

Posted 3 years ago

“I ordered a large scarf and a knee blanket as gifts for different people. I was rather disappointed to find that they came wrapped in the same paper and box, so I’ve had to unwrap them and give one person their gift without the lovely box and wrapping. It’s probably my fault- I must have missed a box to tick to have them wrapped individually. The products themselves are absolutely lovely.”

Posted 3 years ago

“Super quality”

Posted 3 years ago

“...scarf and blanket arrived very fast - qood quality like expected from Tartan Blanket. The only small `minus` - I`ve ordered the blanket and scarf for two separate friends as a gift and they come in one Box - nit ideal..”

Posted 3 years ago

“A beautifully packaged gift. The scarf in particular is lovely and so well presented I know it will go down well. I do think - with the exception of scarves/blankets etc - the items are a little expensive. Nevertheless I would recommend.”

Posted 3 years ago

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TBCo is rated 4.9 based on 6,979 reviews