TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.89

4.9 Rating 7,262 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 7,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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Erin Williams

Elizabeth (LIZ) Jimenez

657

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was lucky enough to win two pairs of your luxurious pyjamas in a competition a few months ago. I’ve never been so comfortable at night! And they always look good, even first thing in the morning. Thank you.”

Helpful Report

Posted 2 weeks ago

“When my account got compromised, I felt helpless. Everything I’d worked on suddenly seemed out of reach. But Xwaxt.com was there for me..quick, calm, and professional. They took control of the situation and got me safely back into my account. I’m still so thankful for their support.”

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Posted 3 weeks ago

“I placed my order on October 10th which was supposed to arrive by October 15th but I still haven’t received anything . On October 20th , I even got an email asking me to review the product — even though it hasn’t arrived . I reached out to customer service and explained that I was flying back to Asia soon. They initially agreed via WhatsApp to send a replacement order to my address in Asia and asked for the details , which I provided right away . After that , I didn’t hear anything back . Later , I noticed they had actually replied by email , saying they could only deliver to a UK address and that since they missed the next-day delivery window , they’d have to issue a refund only once Evri provided an update on the original parcel . I followed up again and asked if they could send it next-day delivery to my UK address instead (on the 24th), but I’ve been ignored since then . Overall , it’s been a really disappointing experience , poor communication and no resolution even after follow-ups . I genuinely like Tbco’s products and really wanted a piece from them , but this whole process has been frustrating and upsetting :(”

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Posted 3 weeks ago

Hi there, Thank you for taking the time to leave a review, and we are so sorry to hear you were disappointed on this occasion. We appreciate you reaching out to let us know your order was not delivered on time. Again, we are sorry to hear if any confusion was caused. I can see you reached out to us on multiple platforms, where multiple members of our team have reached back out to you to try and help resolve this. I can see that a replacement has now been shipped and should be with you shortly. Hope you have a great week!

Posted 3 weeks ago

“They are ok.”

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Posted 2 months ago

Hi there, Thank you for taking the time to leave a review. We are so sorry to hear this! The pyjamas you purchased are 100% cotton, so they should be super soft and comfortable against your skin. We would love to discuss this further, and a member of our team has reached out to you. All the best, Team TBCo

Posted 2 months ago

“This scarf looks better as wall art. When folded you lose all but the orange color-disappointing in general though the shade of orange is quite nice.”

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Posted 6 months ago

Hi there, Thank you for taking the time to leave a review! The inspiration behind this design was that it is like a piece of art that you would also hang, like you say! Sorry to hear the colours don't all show when folded. Hope you still love it, we also accept returns up to 30 days after you have received your order, if it is not quite right.

Posted 5 months ago

“Very pretty pyjamas that are comfortable and suitable for the warmer months”

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Posted 6 months ago

So glad you love them!

Posted 5 months ago

“Great blanket. It is warm and light weight.”

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Posted 6 months ago

Thank you for taking the time to leave a review! Glad you love the blanket.

Posted 5 months ago

“Amazing quality and unique pieces and colours!”

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Posted 6 months ago

“Awful customer service. I have emailed 4 times and messaged on Instagram to ask for the 10 percent first time purchase discount to be applied and no one has bothered replying to me.”

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Posted 6 months ago

Hi Alice, Thank you for taking the time to leave a review. I'm so sorry to hear you are unhappy with our customer service. I have had a look into this and can see we replied to your contact form on 01/05/25, where we asked you to get back in touch if you were still experiencing issues, after checking your order met the discount requirements. We have now forwarded this chain to you and reached back out to apologise for any inconvenience caused. I'm sorry, but it does not seem that we have received your emails, and we encourage all contact through our contact form or WhatsApp found here - https://tbco.com/pages/contact-us. At this time, I cannot locate your Instagram, most likely because emails do not link to social media accounts. Thank you again for reaching out and letting us know your matter has not been resolved.

Posted 6 months ago

“I ordered a customised baby gift box which was warmly welcomed by the recipients. Great service and products.”

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Posted 6 months ago

“Quality is great, the fabric is really soft & comfortable. Fit is perfect oversized but not massive.”

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Posted 6 months ago

“The blanket is lovely, and the colours are more vibrant than we can see in the picture. The texture feels soft and luxurious. All in all, a good product from a lovely company that not only cares about the environment but also cares about their product.”

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Posted 6 months ago

Hi there Thank you for your lovely review. We love to see that our values shine through the product while keeping stylish. We hope you shop with us again soon!

Posted 5 months ago

“Fabulous as always - great styles and wonderful quality pieces”

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Posted 6 months ago

Hi there Thank you for your lovely review, we love to hear customer feedback!

Posted 5 months ago

“My son bought me a lambswool scarf a few years back. It was dark green and navy. I absolutely loved the quality of it and wore it all winter, every winter. Unfortunately, I lost it down in the salt mines at Krakow in January. It gets so warm when you go down deep into the bowels of the earth, even although it was very cold outside. I took it off along with my coat and then must have dropped it somewhere. 🥲”

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Posted 6 months ago

Hi there We’re thrilled to hear you loved the quality of your gifted scarf and styled with it often! We’re sorry to hear that you lost it, hopefully you can find a new favourite with us. Thank you for the lovely review!

Posted 5 months ago

“I’m absolutely in love with the bedding I ordered. Are my pillows somehow fluffier? Yes! Does sinking into bed at night under my TBCo duvet make me feel like I’m at a 5 star hotel? Yes! Shipping was fast, and my order was packaged so thoughtfully. Thank you, TBCo, will be trying your pajamas next!”

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Posted 6 months ago

Hi there Thank you for your wonderful review, we’re so glad you are enjoying your new bed set! We’d love for you to shop with us again.

Posted 6 months ago

“Super fast shipping, beautiful wool products, gorgeous thoughtful packaging, and love supporting Scottish companies! 🏴󠁧󠁢󠁳󠁣󠁴󠁿”

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Posted 7 months ago

Hi there, Thank you for leaving a review, that’s lovely to hear!

Posted 7 months ago

“Beautiful blanket, big and warm and confortable! I recommend.”

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Posted 7 months ago

Hi there, Thank you for the review. Glad to hear you love our blanket!

Posted 7 months ago

“First purchase of a tbco product & it's lovely. Nicely packaged & speedy delivery. Looking forward to getting another one next winter as I would like a nacy or red one!!;-)”

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Posted 7 months ago

Hi there Thank you for the review. We’re glad you enjoyed and would love to see you again!

Posted 7 months ago

“Bought these as a gift, they were beautifully soft and fitted perfectly. I had to get in touch with the team a few times and they were very helpful”

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Posted 7 months ago

Hi there, Thank you for the review, we appreciate the feedback. Glad to hear you’re happy with your purchase!

Posted 7 months ago

“Fabulous pjs”

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Posted 7 months ago

Thank you for the review, glad to hear it!

Posted 7 months ago

TBCo is rated 4.9 based on 7,262 reviews