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TBCo Reviews

4.9 Rating 6,978 Reviews

98 %

of reviewers recommend TBCo

Company Reviews

Product Reviews

4.9

Based on 6,978 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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TBCo 5 star review on 15th March 2024

TBCo 5 star review on 21st February 2024

TBCo 5 star review on 13th February 2024

TBCo 5 star review on 5th February 2024

TBCo 5 star review on 31st January 2024

TBCo 5 star review on 25th January 2024

TBCo 5 star review on 18th January 2024

636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beautiful scarves, and wonderful colours. Sadly let down by very ordinary customer service. On ordering I realised the postal address format had been adjusted by Shopify and was now incorrect. I immediately emailed the team — no more than ten minutes after my order — asking them to correct. A whole day later the order was sent and I received an email from Tara saying it couldn’t be changed as I’d already placed my order. Surely they could’ve changed the order after it was placed, unless they’d completely outsourced the whole process (ie. basically a drop shipper). Not hugely impressive for a shop claiming to be boutique and high quality. If you’re truly a boutique shop you should offer better customer service.”

Posted 6 days ago

“Gorgeous print, fantastic material - thick and soft. However sizing is small. I am always an XL and the pants are a bit snug, the top won’t button over my butt. There is no stretch in the material - not a bad thing but due to how small it runs it’s not ideal.”

Posted 6 days ago

“The material is high quality but low weight. I thought the wool would be thicker/heavier similar to Pendelton.”

Posted 6 days ago

“I am replacing a scarf gifted to me, but now lost. As soon as I saw and felt the new scarf, I realised the high quality of previous one was lacking in my new purchase!! I'm not impressed with the quality of new one. It feels thinner, lighter and the white labels cheapens it. Even the fringe is flimsy! I wanted to keep the labels on to remind me of quality, but these are going to have to come off!!”

Posted 2 months ago

“Nice quality scarf but the colours in the photo looked slightly different to what we got and doesn’t quite suit the person we bought it for in the end. We were a little disappointed but too much effort to exchange and pay for postage again etc.”

Posted 3 months ago

“I wouldn’t describe this scarf as oversized at all, it’s quite light in my opinion. But it is quite pretty.”

Posted 4 months ago

“Lovely product. The packaging was ridiculous. The company is eco friendly but if the postal vans have to carry many of those boxes they'll have to do 2 runs!! It was such a big box for a very small pair of gloves. Which are perfect.”

Posted 4 months ago

“I am very happy with the quality & size of the large pet blankets & my cats love them. However, the colour indicated in the photos are not always the same as the colour of the blanket when it arrives. I have had to return blankets as the colours were totally different but I had no trouble in having them replaced. It would have been nice if I had been offered a discount when I pointed this out to customer service but they never acknowledged the problem. Had they acknowledged the problem or apologised I would have given another star.”

Posted 5 months ago

“The website is easy to navigate and the ordering process is simple. Item delivered on time and well packaged. However, overall I was disappointed with my purchase. The actual blanket has a felt-like quality, doesn't feel soft or snuggly and worse still has an overpowering chemical-like smell which despite hanging up to air for 2 weeks still smells which means I still haven't been able to use it. The 3 stars given are for the product bought, not the company.”

Posted 5 months ago

“The material is lovely and the colours wonderful, however, the edges are just overlocked not hemmed. I would never make a scarf and just overlock it - it looks cheap. Poor design”

Posted 6 months ago

Hi Susan, Thank you for getting in touch! We're sorry to hear that you weren't happy with your recent purchase. All of our recycled wool blankets, full sized as well as knee sized, have overlocking along the edges. The colour of the stitching depends on the colour's of the blanket, which makes the stitching less visible on some blankets and more visible on others. We appreciate you getting in touch and expressing your concern, and I have made out design team aware of this feedback which will be taken on board. You are also welcome to return this blanket to us if you are unhappy with the design. If you have any further questions, please do not hesitate to get in touch.

Posted 6 months ago

“Dried Flower Winter Mini Bunch Flowers were nice but much smaller than expected (even taking into account the 20cm height description). Certainly feel they were expensive, if not overpriced for what was received which was disappointing as they were for a gift. Item was well packed and promptly delivered but would think twice about ordering again unfortunately.”

Posted 2 years ago

Hi there, Thanks so much for taking the time to leave us a review - we really appreciate any and all feedback! I'm so sorry to hear that you were disappointed with the Dried Flower Winter Mini Bunch that you received. We do put all the sizing details on the website but I'm so sorry that you were disappointed in the item - especially as this was a special gift for a friend. We will definitely pass this on to our team and look into this further for you. If you need a hand with anything else in the meantime please do reach out to hello@tartanblanketco.com and we'll help you out in any way we can :)

Posted 2 years ago

“I thought the blanket would have been a little thicker. The colours were lovely though, so I hope it launders well!”

Posted 3 years ago

Hello Angela, Many thanks for taking the time to leave us a review :) We are very happy to hear you like the colours of our blankets. They will launder very well if done correctly

Posted 3 years ago

“Initially pleased with my pet blanket but it developed a hole after about 48 hours. I contacted the company, along with a photo, but they have failed to respond. Very disappointed.”

Posted 3 years ago

Hello Susan, Many thanks for taking the time to leave us a review. We are very sad to hear you received a faulty item and we would love to replace it. We always reply to our messages straight away, so we are really sorry if it appeared we've not responded to you. We had a wee look and we can't find any contact from yourself. Would you be able to let us know how you have tried to contact us so we can have a look at this issue? Warm Regards

Posted 3 years ago

“While the quality of your product is good,I was disappointed to have recieved my last delivery where the items were uncovered,not even wrapped in tissue, in a cardboard packet, that wasn't acceptable at all considering the price of goods. Baby hat and bootees made from cashmere .”

Posted 3 years ago

Thank you for taking the time to leave us your feedback Brenda. I'm so sorry your order didn't arrive how you expected. We do wrap all of our orders as a lovely gift and I'm sorry yours hasn't been presented that way. If you would like us to send over additional gift wrapping please contact us at hello@tartanblanketco.com and we can get that sorted for you.

Posted 3 years ago

“Thank you. The gift was very much appreciated by the recipient. The item was of good quality and the presentation was lovely. However the courier service could have been better. The parcel arrived earlier than expected, which would have been a good thing if the tracking information had been properly in place. There was no ability to track the the parcel until a few minutes prior to delivery. As this was not on the expected day and the notification implied that the delivery was to my home address even though no parcel had arrived, I tried to contact them to verify which parcel they were referring to. (I was also expecting a parcel to my home from a different supplier) Firstly, the telephone number they gave was not recognised and the online contact was not working either. Secondly, when I searched out a different number to ring, they told me that they couldn't verify which parcel it was because it wasn't my parcel. They refused to identify the sender, due to data protection rules, but told me that a parcel with that ID number had been delivered to someone in Leamington who was using my email address. Neither I nor the recipient lives in Leamington, so you can imagine that I was somewhat alarmed by this. Even when I quoted the full details of the expected parcel and the recipients postcode, they refused to provide me with any reassurance. I did not want to alarm the recipient, so I had to wait until the planned delivery date to find out whether the parcel had arrived. In summary, I would recommend your business to others, but only if you can use a more reputable courier than Yodel.”

Posted 3 years ago

Hello there Thank you so much for getting in touch, delighted to hear that your friend loved their gift and your kind words really mean a lot to us. So sorry to hear you had issues with the courier. I know it has been a particularly tough period for them all as the volumes of packages being sent have increased significantly amidst the ongoing COVID-19 pandemic which is still impacting most services. I've shared your comments with our Logistics team so these can be considered when they are reviewing the courier services we work with. Really appreciate you taking the time to share this with us so that we know. I hope that we do see you again, in the meantime please stay safe, warm and colsie! Louise

Posted 3 years ago

“I bought a cashmere woolly hat. It is rather tight, I am a small to medium head. Fabric is very thin and does not give. Warm to wear but not suitable for freezing weather. Not really worth the £40 I paid. I wish I could find a lambswool one.”

Posted 3 years ago

“Nice blankets but very disappointed at the depleted choice of colours. So much so that I nearly didn't place an order. I know it's the busy pre Xmas period but all the more reason to ensure stock levels are high.”

Posted 3 years ago

Hello there Thanks so much for your comment and so sorry to have disappointed you! We have more stock on the way which we had expected to be with us in time for the holiday season so there would have been plenty for you to choose from. However, I'm sure you've seen that as with the whole of the UK there are significant logistical delays due to COVID-19 which meant our delivery has been held up. It really is frustrating but not something we had any control over. We are hoping the delivery manages to get through for January and would recommend signing up to our 'Email when Back' notification so you will be amongst the first to know when we have more stock. We are keeping our fingers crossed that things get moving soon as so many people have been impacted by this. I hope that you and your family are safe and well and have been able to enjoy the festive period! Louise

Posted 3 years ago

“Nice scarf, but the box was all bashed to bits when l received it. Which is a shame, given it was bought as a gift.”

Posted 3 years ago

Hello there Thanks for taking the time to leave us a review although we're sorry to hear that your parcel arrived damaged. We're working towards upgrading the way our gift boxes ship and are hoping to improve the boxes going forward so that they arrive in the way they left us. Please accept our apologies and if there's anything else we can do just contact us at hello@tartanblanketco.com and we'd be happy to help.

Posted 3 years ago

“Disappointed that my knee rug was not made in Scotland. Was not the true colour as shown on the website. It was green tones rather than blue. However the quality was good and the rug was acceptable.”

Posted 3 years ago

Really sorry to hear you're unhappy with your purchase - I understand how it can feel when something doesn't live up to your expectations. We weave our recycled wool blankets in India for a couple of reasons - firstly they have a huge textile recycling industry which is not present in Scotland and secondly we create lots of jobs (often for women) in a developing country so the impact is much bigger than if we produced in a first world country. We've got lots of information on our website about our supply chain, where products are made and why we don't produce in Scotland if you want to read more. With regards to the colours not looking right - apologies about that, it's a difficult thing to get right as everyone's screens look different but I'll flag this up with our photography team and get it checked for you. Thanks for the feedback. Fergus

Posted 3 years ago

“Good Morning, I like the web site , I like the primary product , ie the blankets etc and the ladies on CS are very helpful. Missing item from my order resulted in me mailing and calling Edinburgh a few times, mails send to me in response to this never received for some reason, yet receiving all your maketing mails no problem. Parcel replacing my missing item and the damaged gift box are on the way to me today I think according to the tracker. So overall pretty good if you sort your QA of the delivery and the comms channel issues would be perfect. I have already sent photos so not included these again. But as I say no outstanding issues unless for any reason my missing item does not turn up ! Thanks and Rgds Iain”

Posted 3 years ago

Hello Iain Thanks for taking the time to write a review, really appreciate your comments. We messed up on a couple of things and really grateful for the opportunity to get them resolved. Hopefully you now have the missing item but we're here if there is anything else you need! Louise

Posted 3 years ago

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TBCo is rated 4.9 based on 6,978 reviews