TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.91

4.9 Rating 6,975 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 6,975 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivery time takes so long to Greece, still waiting for the product to be delivered unfortunately (shipped April 5th) so please fix this in order to be able to give you positive feedback 🥹”

Helpful Report

Posted 1 day ago

“Hello, I placed an order number 3394 on January 25th. They sent me an e-mail on February 4th that my order had been shipped via Yun Express. Since my cargo had not yet arrived after a long time and the product always remained in the same status in the system sent for me to track, I sent you an e-mail on February 18th. You got back to me on February 20th and told me to stay tuned with my tracking number. I wrote to Yun Ekspress, but they informed me that the cargo had not reached them. (I e-mailed you all the necessary messages in advance.) You got back to me on February 23 and wrote that the package left your warehouse on February 19. I last wrote to you on February 27, but you still haven't responded . There is confusion and customer dissatisfaction, but you reply to me within 3 days of every e-mail.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave a review, I'm sorry to hear of your experience. Would it be possible for you to reach out to us directly? We are unable to find your order number and have not heard of or used Yun Ekspress as a shipping method. Our team are more than happy to chat with you further on this situation, please reach out to us at hello@tartanblanketco.com.

Posted 1 month ago

“I sent a query about a recent purchase last week. Still no reply to my enquiry. Such a shame that the customer service is not hat it was. I will return my item .”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave a review, we appreciate all feedback. Apologies our team were unable to get back to you quick enough, we have recently experienced a few staff illnesses which have slowed down our replies, but appreciate you did wait longer than we would like for a reply from our team. Again apologies for any inconvenience caused.

Posted 1 month ago

“I ordered for my dad's Christmas present the Olive Houndstooth Men's Lambswool Scarf and only one week after he has worn it, it's pilling and getting worse. I thought your products would be of much better quality for the price, I am disappointed.”

Helpful Report

Posted 3 months ago

“I am writing to express my disappointment with my recent experience with the Tartan Blanket Company. Unfortunately, I received an email notifying me that the items which I had ordered, are out of stock. While I understand that stock availability can sometimes be unpredictable, I was disappointed by the lack of communication regarding this issue. It would have been more convenient if I had been informed about the unavailability of the product prior to placing my order and not 6 days after. This would have allowed me to explore alternative options or make an informed decision. As a customer, I value transparency and effective communication. Unfortunately, my experience with the Tartan Blanket Company has fallen short in these areas. I had high expectations for the company based on the positive reviews and recommendations I had come across, but this experience has left me disappointed.”

Helpful Report

Posted 3 months ago

“I had a really disappointing experience with the gift box ordered on this website. The candle which was part of it was poorly packed and the glass around it broke, which caused not only frustrated emotions about the gift but also accidental cuts of the gift receiver. The festive mood was totally ruined. After complaining about the matter I was promised a replacement candle which has never arrived. The fact effectively summed up the terrible experience of the shop.”

Helpful Report

Posted 3 months ago

“Terrible, I have sent 4 emails regarding returning an item. No reply. So frustrating Will never use this company again Avoid them like the plague”

Helpful Report

Posted 3 months ago

“I bought TBCo x Pretty Little Fawn Fair Isle Scarf about a month ago and while the scarf looks and feels beautiful and good, when wearing it, it feels so stiff and heavy on the body. I feel such pain on my shoulders after about 2 hours of wearing it. It never happened to me with a scarf like this before. I tried it on the inside of the coat, then on the outside of the coat and I always get super frustrated with it, it's just so uncomfortable! I just feel like I wasted 90£ on it. I am very mindful of what I buy and having to stop wearing it feels super frustrating. I don't recommend buying this scarf.”

Helpful Report

Posted 4 months ago

Hi Alex, Thank you for your feedback. I'm so sorry to hear about your experience with your Pretty Little Fawn scarf - we never want our customers to be uncomfortable! Please get in touch with us at hello@tartanblanketco.com so we can sort out an exchange for you. Warmly, Team TBCo

Posted 4 months ago

“The blanket is yet to show as it was delivered to someone else's house according to the Royal Mail photo on their tracking site. I have contacted you about this as it is the sender's responsibility to contact Royal Mail (and ensure proper delivery) but have heard nothing back from you. At the least, you should send a replacement or ensure a full refund ASAP.”

Helpful Report

Posted 4 months ago

“Purchased the TB Co. Cashmere & Merino Baby Beanie for our 6 month old but the bobble fell off after just a few weeks, very disappointed”

Helpful Report

Posted 1 year ago

Hello Christopher I'm so sorry to hear about the beanie that you purchased that really is unusual for us! I've arranged for a new one to be sent out to you so hopefully it will be with you within a few days. In the meantime I really appreciate you taking the time to leave your experience so we can improve on that for you! If you need anything else just pop us a wee message at hello@tartanblanketco.com

Posted 1 year ago

“Smells bad. This blanket smells like petrol. I washed it and it still smells, very off putting! Not very happy about it. Won't be using it! It looks nice, which is a shame.”

Helpful Report

Posted 2 years ago

Hi there, thanks so much for taking the time to leave us a review, and I'm so sorry that you are unhappy with your blanket! What you’re smelling is lanolin (or “wool wax”). It’s a natural oil sheep produce that give their wool that super important waterproofing property. We soak all of our recycled wool in vegetable oil to break it down before washing, but for some woolly blankets, the lanolin scent just happens to hang around a bit longer. Our Recycled Wool can be popped in the washing machine on a cool wool wash at 30c so it might be worth giving this a try if airing doesn't seem to help and this should get things freshened up for you. Please pop us an email at hello@tartanblanketco.com and we'd love to help you out more!

Posted 2 years ago

“HORRIBLE customer service. Paid almost $1,000 for blankets that STILL have not arrived, over A WEEK after they were promised. When called, they will tell you it will be there today, and it won't. They want your business so lie about when they can have your items to you. Find another provider.”

Helpful Report

Posted 2 years ago

Hello Andrew So very sorry that you feel this way, we thought we had been most friendly and helpful and given as much information as possible so it makes me sad that you didn't think that. I will say that we did not at any point lie to you about the situation nor were guaranteed delivery dates given - we only shared the delivery timescales the courier said they would deliver. The delay was with the courier as you were aware as you said you had spoken with them yourself and is so frustrating for us as we have no control at all over the delivery, but such delays mean ultimately we have let you down. I have sent you an email today as following an investigation the courier has informed us that the package was due for delivery as expected and would have been with you on 24th December in time for Christmas but you had contacted them and changed the delivery address to a completely different state, which takes up to 48 hours for them to effect, and with the holidays there were further delays. Your package is now on the way to the new address you gave them so it should be with you in a couple of days. I am sorry that you felt so badly during this experience and hope that we have the opportunity to see you again in the future and change your opinion.

Posted 2 years ago

“Shocking in the extreme to charge EIGHTEEN POUNDS for a bunch of dried grass. It was a present from my son who is ignorant of this dreadful offering of course and I would never let him know how he has been ripped off.”

Helpful Report

Posted 2 years ago

Hello Stephanie Thanks so much for taking the time to share your thoughts - we are so very sorry that you feel this way. I've spoken with you both over the phone and via email so I know this is now resolved but appreciate you taking the time to write a review - hopefully we've been able to explain things.

Posted 2 years ago

“What was all the hype about your Magpie launch? I went online for both launch dates at exactly the time said and picked up the green check board scarf only to be thrown out after entering my details. What a load of marketing nonsense. I don't think you had any stock to sell just a PR stunt. Same thing happened to my daughter. We registered as you asked us to do. I think it is silly and counter-productive as has really put me off using your company again. If your having problems getting things from China perhaps you need to think about sourcing from UK and help save the planet in the process (probably off-set your customer funded charity campaign which you take the credit for championing in a more transparent, honest way). You sent me an e-mail asking me to complete my purchase, so thought perhaps technical problem your end but clearly not as page non-responsive and cart emptied by yourselves. No telephone number to contact anyone. Replied to your email but no response so guess one of those automated numbers. Basically maximising your profit with zero customer service. I know times are hard but don't think the answer is to cut staff to the bone. It takes a long time to build a brand and no time lose it. Stop treating customers as if your doing them a favour letting them buy your products. Sorry for the rant but so tired of stupid media manipulation.”

Helpful Report

Posted 2 years ago

Hi there! We're so sorry for this frustrating experience! The collaboration was far more popular than we anticipated, to the point it gave some a less than pleasant customer experience, and we absolutely apologise for that. Our web store doesn’t allow for items to be reserved when added to cart, only once payment is complete, and due to the traffic rush, there were unfortunately many who didn’t get the scarf they were after. Your feedback is very important to us, as we’ve based our company around finding suppliers who champion sustainability and donating 2% of our annual revenue to positive impact charities. We always aim to respond to all customer messages as quickly as possible so I'm really sorry if we didn't get back to you as quickly as expected. We did have a busier than usual day so may still be catching up on some messages - I'm sorry if you felt that we were ignoring you please rest assured that absolutely isn't the case! Thank you so much for your patience, as each collaboration is an experiment and we never quite know how they will go and what kind of demand they will have. Again, we're so sorry your experience was less than pleasant and hope you know this was never our intent.

Posted 2 years ago

“Disappointed - for £220 I expected some quality assurance but there was a very obvious dead fly in the middle of the blanket when my wife opened it on Christmas Day.”

Helpful Report

Posted 3 years ago

Hello John Thanks for taking the time to leave us a review although we're really sorry to hear about the issue with the blanket. Our warehouse team take care to quality check our products before these are shipped out so please accept our apologies that this got missed. We'd love a chance to make this right so please do get in touch with our Customer Happiness Team at hello@tartanblanketco.com and we can see what we can do.

Posted 3 years ago

“I was so pleased to find this company as I wanted a personalised picnic blanket for my son’s girlfriend’s 30th birthday. The blanket looked perfect and I could buy a matching leather carrier separately. I ordered both and paid for the extra for personalisation. I admit to being a bit cross the nest day when I got sent a 20% off voucher but these things often happen. The blanket arrived roughly a week later, beautifully packaged in tissue paper and a seal so I didn’t want to open it. Unfortunately the carrier was missing. I called the company and was told this would be sent out separately, I should receive it within a week. I also asked for confirmation that the blanket has definitely been embroidered and was told, ‘It should be. Yes it should be but so should the carrier have been sent. On the plus side, the blanket feels beautiful and from what I can see, looks lovely. I hope this gets resolved and I feel able to make further purchases as it could be a lovely, special present. I will also give more stars if this is resolved quickly and satisfactorily.”

Helpful Report

Posted 3 years ago

Hello Anne Thanks so much for giving us the opportunity to make amends. I'm so sorry that the leather strap didn't arrive with the blanket - we totally messed up there. I've popped you an email with some more information on what we've done so please give me a shout if there is anything else we can do. Louise

Posted 3 years ago

“I ordered a blanket chosen by my son as a Christmas gift . In plenty of time it so I thought. A delivery attempt was made in 18/11. I contacted the courier Yodel for it to be redelivered on the Saturday. I stayed in all day. Nothing. I have since been in contact with yourselves on quite a few occasions by email and was told it would be delivered on Friday to my safe place. This did not happen . Now in 30/11 I discover that Yodel have returned my package back to you. And the blanket is now out of stock otherwise you would have sent it out using another courier. To say I am annoyed is an understatement. I was asked if I wanted to order a different blanket but it was my Son's choice and to be honest I have had enough. I have been given a refund.”

Helpful Report

Posted 3 years ago

Thanks so much for your feedback Wendy, I know we've already spoken but wanted to say I totally understand how you are feeling - I'd be very annoyed too. The service from Yodel is not acceptable and we will be taking that up with them. I'm so sorry that your sons blanket is now out of stock, as you mention we absolutely would have sent this out again. If there is anything else we can do, please be sure to give us a shout!

Posted 3 years ago

“I’m sorry but the blanket is much darker than on your website pictures and I’m disappointed. I did not re order because there wasn’t a brighter one in the Kingsize. The size is perfect. I cannot rate it.”

Helpful Report

Posted 3 years ago

Thanks for your feedback Viv, although we're sorry to hear that the blanket wasn't quite the colour you expected. We do try and photograph our blankets as true to life as possible so we will certainly pass on this feedback to the photography team. Please pop us an email if there's anything else we can do to help.

Posted 3 years ago

“Would review if I had my blanket still hasn’t arrived 23/10/20 waiting waiting”

Helpful Report

Posted 3 years ago

Hello Elizabeth, I am really sorry to hear you've not received your package yet. I have contacted you directly with updates on your order, so please feel free to get in contact with me in response to my email. Mariana

Posted 3 years ago

“Why ask for a review long before I've received the product? I am still waiting for the product.”

Helpful Report

Posted 3 years ago

TBCo is rated 4.9 based on 6,975 reviews