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TBCo Reviews

4.9 Rating 7,258 Reviews
98 %
of reviewers recommend TBCo
4.9
Based on 7,258 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read TBCo Reviews
Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

Write Your review

Lovely products, however would not recommend their embroidery, very wonky, if you look at the pictures online you can see all of the embroidery is wonky there too, curved in some pictures. Not good enough for the price. Requested a refund, they were very reluctant to give it despite it being a fault, and now its 15 days on since they received my return and still haven't received a refund
Helpful Report
Posted 6 months ago
Hi! I ordered a scarf on December 7 for my daughter as a gift. Unfortunately, we have not yet received the scarf and have attempted to reach out to the company through call/email/WhatsApp, but have not yet received a response. I am leaving a review as a representation of the customer service during the holiday season rather than the product. I am requesting a timeline for product delivery.
Helpful Report
Posted 6 months ago
Hi there, Thank you for reaching out and taking the time to leave a review. We aim to respond to all customers within 72 hours, but due to the festive period, this is taking slightly longer than usual, as we a a very small team. I can see you contacted us on the 18th, apologies if we have missed previous contacts to this. Our team contacted you on the 22nd to help resolve this for you. Hope we can get this sorted for you soon. Warmly, Team TBCo
Posted 6 months ago
The quality of the baby blanket was lovely, however the colour was not what I ordered. A very dark brown baby blanket came instead of the blue check that was shown. Awaiting a refund
Helpful Report
Posted 6 months ago
I sent an email during the Black Friday sale asking if 35% off was the most they would be offering (25% off, plus an additional 10% with the code EXTRA10), and was told by an associate that information was correct. I ordered a cashmere blanket based off the response I received. On November 29th, I got an email with a "secret" code (WEEKEND) offering an additional 15% discount. I am disappointed that I was not given accurate information because I would have waited until November 29th to order my blanket and save additional money. I sent another email last Friday inquiring about a refund for the 5% and have yet to hear back from anyone. I will not be ordering from TB&Co again.
Helpful Report
Posted 7 months ago
Hello, I still haven’t received my order
Helpful Report
Posted 7 months ago
Guten Morgen, meine Bestellung vom 07.11.24 (TBCO-222254) ist immer noch nicht angekommen. Bitte geben Sie Bescheid, wann mit der Lieferung zu rechnen ist. Manuela Zimmer
Helpful Report
Posted 7 months ago
Honestly really sad to write this review. I had ordered two matching Pyjamas with added embroidery and was so looking forward to receiving them and wearing them all through autumn and winter! Sadly, the fabric is not at all what I had expected from the pictures and the description, it’s more like a stretchy children’s Pyjama rather than being a nice and crisp cotton for adults. Also the colour is completely off. The green checkerboard is not a nicely muted green as shown in the pictures, but rather a really bright green. The lilac is even brighter and paired with an orange kind of brown. Usually I would have just sent them back, but having them embroidered (which is actually really nicely done!), I am not able to return them and just spent a lot of money on Pyjamas that will never get worn.
Helpful Report
Posted 8 months ago
They represent themselves as the producers of their blankets. Of the several I bought in the past; the labels say Made in China/designed in Scotland or Made in India. I am not thrilled with this company and feel that they are deceitful and so, I would not purchase anymore products from them, for this reason alone; the blankets are ok.
Helpful Report
Posted 1 year ago
Hi there, We are very open and proud of the fact that all of our products are designed in Scotland and Woven by our partner mills. Each product page states where the blanket, scarf or accessories etc are made to ensure people are aware that we do not manufacture within Scotland. If you would like to read more about our partners in India and Inner Mongolia and why we do not manufacture in Scotland we have a blog on our website that if very useful! you can find that here - https://tartanblanketco.com/blogs/tbco/why-we-no-longer-manufacture-in-scotland There may also be a few others that interest you, hope this helps!
Posted 1 year ago
I have purchased multiple blankets from tbco. I was under the false impression that they were "made in Scotland". I looked at the tags and lone behold they are definitely NOT, at least the several I bought were not. One tag says designed in Scotland(lambswool)and made in China. The others, wool, some recycled wools are made in India. So, why is the tbco company pretending that these are actually made in Scotland, I don't know, but it was a buzz kill for this consumer. If I want made in China, I can go to Walmart or any other online or brick and mortar store to find them. Its a shame, I do like the blankets, but I think that this company should have been more honest and less deceptive. Not a good look at all.
Helpful Report
Posted 1 year ago
Hey there, we see you've left this comment three times and we hope you see our reply to one of them. We want you to have a great TBCo experience. We know feeling misled is frustrating! If you have time, could you please expand on where in your shopping journey you felt deceived? We'd love to correct this. We currently write where each item was made in every product listing on our website. We're super proud of our Indian, Inner Mongolian and Peruvian partner mills and went to great lengths to find mills that align with our values, just as we are proud of our Edinburgh studio where we come up with our designs. If you'd like to read more about our production journey, we wrote a blog about it here https://tartanblanketco.com/blogs/tbco/why-we-no-longer-manufacture-in-scotland or please feel free to get back with any questions!
Posted 1 year ago
This was my third order from TBCo. When I ordered previously the experience was excellent. The blankets were lovely and promptly sent to Scotland and Canada. No issues whatsoever. This time I sent a gift to Canada with a value slightly over the customs allowance. The recipient was asked to pay about 50 percent of the total value of the item in duties which she declined to do. Canada customs says the import rate on such items is 16-18%. I know TBCo are not responsible for import duties but the recipient said the form was not marked as a gift for import purposes. I emailed TBCo twice to see what would happen. Still haven't received a reply more than a week later. I received a message from UPS to say that they had returned the item to TBCo five days ago but TBCo did not inform me. I emailed them to find out what could be done but had no reply so I tried whats app but still no reply, so three weeks on my sister has no gift, I am out of pocket, and TBCo has the item. Disappointed as I would have liked to use this company again but with the complete absence of customer service, lack of refund, or attempt to redeliver to myself (as I requested) I won't be doing so.
Helpful Report
Posted 1 year ago
Thank you for your review, we always appreciate feedback so we constantly improve. We are sorry your experience was not as expected. As is shown on our website we are unable to cover duties and taxes on orders to Canada and unfortunately have no control over how much is charged. We are also unable to mark a shipment as a gift as we are not the gift giver and can not assume a shipment is a gift. I can see there was a back and forth with our customer experience team regarding your order and you have now been refunded in full within 10 working days of the order arriving back with us.
Posted 1 year ago
Underwhelmed by dullness of colour. Beautifully soft but too pricey for what it is. Had I been more vigilant I would have got a comparable scarf, same quality and material for half the price.
Helpful Report
Posted 1 year ago
Hi Moira, Thank you for your feedback, we always appreciate our customers' views! Please get in touch with us at hello@tartanblanketco.com so we can organise an exchange for you. Warmly, Team TBCo
Posted 1 year ago
Ordered what I thought were multi-colored gingham stockings, but they came green. The don’t look anything like what was pictured on the website.
Helpful Report
Posted 1 year ago
Hi, Thank you for leaving us a review - I'm sorry to hear the stockings you received were not what you were expecting. Please send us an email at hello@tartanblanketco.com so we can resolve this for you as soon as possible. Warmly, Team TBCo
Posted 1 year ago
I was charged 84 US funds then which came to $116 Canadian THEN $25 for Duty which comes to approximately $140 Canadian for a baby blanket a lot of money never again I have bought Scottish clothes before never paid duty
Helpful Report
Posted 1 year ago
Hi Joyce, Thank you for leaving us a review, we value all feedback from our customers! The extra charge upon delivery of your order was Canadian import duties and taxes. The Canadian government sets and charges these, so they are unfortunately out of our control, and we understand that they can feel quite expensive. Our checkout page highlights that duties and fees will be payable upon delivery to Canada, and our full delivery T&Cs detailing this are on our website. As a small business we are currently unable to cover the cost of duties and taxes for all of our international customers. We appreciate this can be a frustrating situation - if you wish to shop with us in the future please don't hesitate to contact us directly. Warmly, Team TBCo.
Posted 1 year ago
BE CAREFUL If you’re located in the US or Canada, you might have disproportionate fees to pay! We bought 3 baby blankets and it finally cost us 473$. Everything went fine until the Ups guy needed us to pay 118$ for the extra shipping fees. It honestly doesn’t worth the buy, plus the company did not show any solutions to help us out (except a discount for our next purchase…that we’ll never do) We ask for a refund to cover half of the fees we paid, which other companies did when we had to deal with the same problem. At the ended, they still said no…
Helpful Report
Posted 2 years ago
Hi Sophie, Thank you for leaving us a review, we value all feedback from our customers! The extra charge upon delivery of your order was Canadian import duties and taxes. The Canadian government sets and charges these, so they are unfortunately out of our control, and we understand that they can feel quite expensive. Our checkout page highlights that duties and fees will be payable upon delivery to Canada, and our full delivery T&Cs are on our website. As a small business we are currently unable to cover the cost of duties and taxes for all of our international customers. We appreciate this can be a frustrating situation - if you do wish to shop with us in the future please don't hesitate to contact us directly. Warmly, Team TBCo.
Posted 1 year ago
Ordered the Mackenzie Weathered Tartan Lambswool scarf for my husband. I was happy to finally find a long enough scarf but was disappointed with how flimsy and thin it felt. Not at all cozy. I can't return it I assume because it was ordered with embroidery.
Helpful Report
Posted 2 years ago
Delivery slower than expected also didn’t get the hand cream that should have been included in the box.
Helpful Report
Posted 4 years ago
Hello Sam, Many thanks for taking the time to leave us a review. We are really sorry to hear your parcel didn't arrive as quick as you expected. We had a wee look on your order and we could see it was completed after our deadline for Mother's day next day delivery. This may be why you received it a little later than you wanted. We have also sent you an email confirmation with all your items and the hand cream was not included on it because it was out of stock - again, we are really sorry about that. But rest assured you were not charged for this item at all :) I hope we have the chance to make it up with in the future. If there is anything else we can help you with, just give us a shout. Warm Regards
Posted 4 years ago
I am sorry to say that I was very disappointed with a 'Lambswool knee blanket'. It was very thin, more akin to the weight and feel of a scarf, so I felt it was over-priced at £65.
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave your feedback. I'm so sorry to hear you were disappointed with your Lambswool Knee Blanket. Our Lambswool is very soft and lightweight in texture, if you were looking for a thicker wool type I would recommend our Recycled Wool. Our Recycled Wool is a denser twill weave, resulting in a thicker, cosier style of blanket. If there is anything else we can do for you, just send us over an email at hello@tartanblanketco.com.
Posted 4 years ago
Very quick delivery and good quality, but disappointing colour. I bought the neutral baby blanket as a gift with embroidery and the colour was not like the picture - very yellow in comparison which is frustrating as I would’ve picked a different colour way. Would recommend choosing a different colour for a baby gift as it looks quite old-person ish!
Helpful Report
Posted 4 years ago
Hello there Thanks so much for your feedback, so sorry the colour wasn't quite what you thought, we do try our best to photograph the blankets in the best light possible so when they are being viewed on a screen they translate well. The design you chose is one of our new range and has been super popular so we really appreciate your feedback! If there is anything we can do for you please give us a shout at hello@tartanblanketco.com In the meantime I hope you and your family are all safe and well. Louise
Posted 4 years ago
Would like to purchase this year but you have little or no stock !
Helpful Report
Posted 4 years ago
Hello there Thanks so much for your comment I totally appreciate your frustration. We have more stock on the way which we had expected to be with us in time for the holiday season. I'm sure you've seen that as with the whole of the UK there are significant logistical delays due to COVID-19 which meant our delivery has been held up. It really is frustrating but not something we had any control over. We are hoping the delivery manages to get through for January and would recommend signing up to our 'Email when Back' notification so you will be amongst the first to know when we have more stock. We are keeping our fingers crossed that things get moving soon as so many people have been impacted by this. I hope that you and your family are safe and well and have been able to enjoy the festive period! Louise
Posted 4 years ago
Bit of a surprise having to pay excluded import fees when delivering a gift to a friend. Transparency please.
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Posted 4 years ago
Hello Emma Oh no that absolutely should not have happened!! We pay all the duties so you only pay what you see at checkout. I'm so sorry it sounds like this was sent via the wrong shipping service - we totally messed up! Please can you email me the receipt for the duties you paid and I get them refunded to you straight away: hello@tartanblanketco.com Louise
Posted 4 years ago
TBCo is rated 4.9 based on 7,258 reviews