TBCo Reviews

Name: TBCo
Address: 170B Great Junction Street, 170B Great Junction Street, Edinburgh
Rating: 4.90

4.9 Rating 6,983 Reviews

98 %

of reviewers recommend TBCo

4.9

Based on 6,983 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0131 516 9229

Email:

info@tartanblanketco.com

Location:

170B Great Junction Street,
170B Great Junction Street
Edinburgh
EH6 5LJ

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636

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They represent themselves as the producers of their blankets. Of the several I bought in the past; the labels say Made in China/designed in Scotland or Made in India. I am not thrilled with this company and feel that they are deceitful and so, I would not purchase anymore products from them, for this reason alone; the blankets are ok.”

Helpful Report

Posted 2 months ago

Hi there, We are very open and proud of the fact that all of our products are designed in Scotland and Woven by our partner mills. Each product page states where the blanket, scarf or accessories etc are made to ensure people are aware that we do not manufacture within Scotland. If you would like to read more about our partners in India and Inner Mongolia and why we do not manufacture in Scotland we have a blog on our website that if very useful! you can find that here - https://tartanblanketco.com/blogs/tbco/why-we-no-longer-manufacture-in-scotland There may also be a few others that interest you, hope this helps!

Posted 2 months ago

“I have purchased multiple blankets from tbco. I was under the false impression that they were "made in Scotland". I looked at the tags and lone behold they are definitely NOT, at least the several I bought were not. One tag says designed in Scotland(lambswool)and made in China. The others, wool, some recycled wools are made in India. So, why is the tbco company pretending that these are actually made in Scotland, I don't know, but it was a buzz kill for this consumer. If I want made in China, I can go to Walmart or any other online or brick and mortar store to find them. Its a shame, I do like the blankets, but I think that this company should have been more honest and less deceptive. Not a good look at all.”

Helpful Report

Posted 2 months ago

Hey there, we see you've left this comment three times and we hope you see our reply to one of them. We want you to have a great TBCo experience. We know feeling misled is frustrating! If you have time, could you please expand on where in your shopping journey you felt deceived? We'd love to correct this. We currently write where each item was made in every product listing on our website. We're super proud of our Indian, Inner Mongolian and Peruvian partner mills and went to great lengths to find mills that align with our values, just as we are proud of our Edinburgh studio where we come up with our designs. If you'd like to read more about our production journey, we wrote a blog about it here https://tartanblanketco.com/blogs/tbco/why-we-no-longer-manufacture-in-scotland or please feel free to get back with any questions!

Posted 1 month ago

“This was my third order from TBCo. When I ordered previously the experience was excellent. The blankets were lovely and promptly sent to Scotland and Canada. No issues whatsoever. This time I sent a gift to Canada with a value slightly over the customs allowance. The recipient was asked to pay about 50 percent of the total value of the item in duties which she declined to do. Canada customs says the import rate on such items is 16-18%. I know TBCo are not responsible for import duties but the recipient said the form was not marked as a gift for import purposes. I emailed TBCo twice to see what would happen. Still haven't received a reply more than a week later. I received a message from UPS to say that they had returned the item to TBCo five days ago but TBCo did not inform me. I emailed them to find out what could be done but had no reply so I tried whats app but still no reply, so three weeks on my sister has no gift, I am out of pocket, and TBCo has the item. Disappointed as I would have liked to use this company again but with the complete absence of customer service, lack of refund, or attempt to redeliver to myself (as I requested) I won't be doing so.”

Helpful Report

Posted 3 months ago

Thank you for your review, we always appreciate feedback so we constantly improve. We are sorry your experience was not as expected. As is shown on our website we are unable to cover duties and taxes on orders to Canada and unfortunately have no control over how much is charged. We are also unable to mark a shipment as a gift as we are not the gift giver and can not assume a shipment is a gift. I can see there was a back and forth with our customer experience team regarding your order and you have now been refunded in full within 10 working days of the order arriving back with us.

Posted 3 months ago

“Underwhelmed by dullness of colour. Beautifully soft but too pricey for what it is. Had I been more vigilant I would have got a comparable scarf, same quality and material for half the price.”

Helpful Report

Posted 5 months ago

Hi Moira, Thank you for your feedback, we always appreciate our customers' views! Please get in touch with us at hello@tartanblanketco.com so we can organise an exchange for you. Warmly, Team TBCo

Posted 5 months ago

“Ordered what I thought were multi-colored gingham stockings, but they came green. The don’t look anything like what was pictured on the website.”

Helpful Report

Posted 5 months ago

Hi, Thank you for leaving us a review - I'm sorry to hear the stockings you received were not what you were expecting. Please send us an email at hello@tartanblanketco.com so we can resolve this for you as soon as possible. Warmly, Team TBCo

Posted 5 months ago

“I was charged 84 US funds then which came to $116 Canadian THEN $25 for Duty which comes to approximately $140 Canadian for a baby blanket a lot of money never again I have bought Scottish clothes before never paid duty”

Helpful Report

Posted 7 months ago

Hi Joyce, Thank you for leaving us a review, we value all feedback from our customers! The extra charge upon delivery of your order was Canadian import duties and taxes. The Canadian government sets and charges these, so they are unfortunately out of our control, and we understand that they can feel quite expensive. Our checkout page highlights that duties and fees will be payable upon delivery to Canada, and our full delivery T&Cs detailing this are on our website. As a small business we are currently unable to cover the cost of duties and taxes for all of our international customers. We appreciate this can be a frustrating situation - if you wish to shop with us in the future please don't hesitate to contact us directly. Warmly, Team TBCo.

Posted 5 months ago

“BE CAREFUL If you’re located in the US or Canada, you might have disproportionate fees to pay! We bought 3 baby blankets and it finally cost us 473$. Everything went fine until the Ups guy needed us to pay 118$ for the extra shipping fees. It honestly doesn’t worth the buy, plus the company did not show any solutions to help us out (except a discount for our next purchase…that we’ll never do) We ask for a refund to cover half of the fees we paid, which other companies did when we had to deal with the same problem. At the ended, they still said no…”

Helpful Report

Posted 1 year ago

Hi Sophie, Thank you for leaving us a review, we value all feedback from our customers! The extra charge upon delivery of your order was Canadian import duties and taxes. The Canadian government sets and charges these, so they are unfortunately out of our control, and we understand that they can feel quite expensive. Our checkout page highlights that duties and fees will be payable upon delivery to Canada, and our full delivery T&Cs are on our website. As a small business we are currently unable to cover the cost of duties and taxes for all of our international customers. We appreciate this can be a frustrating situation - if you do wish to shop with us in the future please don't hesitate to contact us directly. Warmly, Team TBCo.

Posted 9 months ago

“Ordered the Mackenzie Weathered Tartan Lambswool scarf for my husband. I was happy to finally find a long enough scarf but was disappointed with how flimsy and thin it felt. Not at all cozy. I can't return it I assume because it was ordered with embroidery.”

Helpful Report

Posted 1 year ago

“Delivery slower than expected also didn’t get the hand cream that should have been included in the box.”

Helpful Report

Posted 3 years ago

Hello Sam, Many thanks for taking the time to leave us a review. We are really sorry to hear your parcel didn't arrive as quick as you expected. We had a wee look on your order and we could see it was completed after our deadline for Mother's day next day delivery. This may be why you received it a little later than you wanted. We have also sent you an email confirmation with all your items and the hand cream was not included on it because it was out of stock - again, we are really sorry about that. But rest assured you were not charged for this item at all :) I hope we have the chance to make it up with in the future. If there is anything else we can help you with, just give us a shout. Warm Regards

Posted 3 years ago

“I am sorry to say that I was very disappointed with a 'Lambswool knee blanket'. It was very thin, more akin to the weight and feel of a scarf, so I felt it was over-priced at £65.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your feedback. I'm so sorry to hear you were disappointed with your Lambswool Knee Blanket. Our Lambswool is very soft and lightweight in texture, if you were looking for a thicker wool type I would recommend our Recycled Wool. Our Recycled Wool is a denser twill weave, resulting in a thicker, cosier style of blanket. If there is anything else we can do for you, just send us over an email at hello@tartanblanketco.com.

Posted 3 years ago

“Very quick delivery and good quality, but disappointing colour. I bought the neutral baby blanket as a gift with embroidery and the colour was not like the picture - very yellow in comparison which is frustrating as I would’ve picked a different colour way. Would recommend choosing a different colour for a baby gift as it looks quite old-person ish!”

Helpful Report

Posted 3 years ago

Hello there Thanks so much for your feedback, so sorry the colour wasn't quite what you thought, we do try our best to photograph the blankets in the best light possible so when they are being viewed on a screen they translate well. The design you chose is one of our new range and has been super popular so we really appreciate your feedback! If there is anything we can do for you please give us a shout at hello@tartanblanketco.com In the meantime I hope you and your family are all safe and well. Louise

Posted 3 years ago

“Would like to purchase this year but you have little or no stock !”

Helpful Report

Posted 3 years ago

Hello there Thanks so much for your comment I totally appreciate your frustration. We have more stock on the way which we had expected to be with us in time for the holiday season. I'm sure you've seen that as with the whole of the UK there are significant logistical delays due to COVID-19 which meant our delivery has been held up. It really is frustrating but not something we had any control over. We are hoping the delivery manages to get through for January and would recommend signing up to our 'Email when Back' notification so you will be amongst the first to know when we have more stock. We are keeping our fingers crossed that things get moving soon as so many people have been impacted by this. I hope that you and your family are safe and well and have been able to enjoy the festive period! Louise

Posted 3 years ago

“Bit of a surprise having to pay excluded import fees when delivering a gift to a friend. Transparency please.”

Helpful Report

Posted 3 years ago

Hello Emma Oh no that absolutely should not have happened!! We pay all the duties so you only pay what you see at checkout. I'm so sorry it sounds like this was sent via the wrong shipping service - we totally messed up! Please can you email me the receipt for the duties you paid and I get them refunded to you straight away: hello@tartanblanketco.com Louise

Posted 3 years ago

“To tell the truth I was disappointed, I know I got a discount but I didn’t know there was a defect . I was happy with the colors,the pattern the delivery and embroidery all perfect, but I found out immediately, close to the embroidery that we can see the thread ; fortunately it was not a moth. at this price I thought it could have been perfect. I know that with natural materials like leather there are imperfections but...”

Helpful Report

Posted 3 years ago

Hello there Thanks for taking the time to leave us a review and we're sorry to see the issue with the blanket. We do ur best to quality check our products before sending these out so we're very sorry that this was missed. We'd love to find a way to get this sorted out for you so please get in touch with us at hello@tartanblanketco.com. Our customer happiness team will look forward to hearing from you.

Posted 3 years ago

“Very efficient company, came beautifully packed. Unfortunately I had to return the recycled/wool knee blanket as it was not as soft as I expected. I was very disappointed.”

Helpful Report

Posted 3 years ago

Hello There, Thank you for your review and taking the time to let us know about your purchase. Although, we're sorry to hear that the blanket wasn't quite what you expected. We're really proud of how sustainable our Recycled Wool blankets are, as they are made up of 70% Recycled Wool and 30% Recycled Mixed Fibres, that would otherwise end up in landfill. We do find that our recycled wool does soften more over time and the great thing about it is it can be popped in the washing machine on a cool wool wash which we've found helps to soften things up a little more too. You may also find our lambswool a bit more suitable as this is super soft and feels lovely on the skin, as it comes from a lambs first sheer. Hope this helps and please pop us an email if there's anything else we can do for you. Warm Regards,

Posted 3 years ago

“Nice blanket but smelled horrible. Really damp and musty. Washed three times and now a faint odour remains. Will be fine for outdoors/car but wouldn't want to put it on a bed. Emailed seller but have not had a response yet.”

Helpful Report

Posted 3 years ago

Hello there Thanks for taking the time to leave us a review and we're really sorry to hear about the issue with the smell. What you’re smelling is lanolin (or “wool wax”). It’s a natural oil sheep produce that give their wool that super important waterproofing property. We soak all of our recycled wool in vegetable oil to break it down before washing, but for some woolly blankets, the lanolin scent just happens to hang around a bit longer. We're sorry to hear that popping it in the wash doesn't seem to have helped. Usually we've found that this works a treat, however you may find airing outside will do the trick to get things freshened up for you. Please pop us an email if there's anything else we can help with.

Posted 3 years ago

We're also really sorry, your email didn't seem to come through to us properly. We've had a wee look through all our inboxes just incase it got missed but if you'd like to get back in touch please email hello@tartanblanketco.com

Posted 3 years ago

“expected something softer”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave us a review, although we're sorry to hear the Recycled Wool Blanket wasn't quite as soft as you expected. You may find Lambswool a little bit more suitable as this is super soft and feels lovely on the skin. If you need any help with returning the blanket please email us at hello@tartanblanketco.com and we'd be happy to pop a refund through for you.

Posted 3 years ago

“Love the look of the 2 blankets we ordered but we dislike the smell. They have a processed or manufacturing type odor. We’re attempting to remove the smell by washing and drying them in the sun.”

Helpful Report

Posted 3 years ago

Hello Nora Thanks for taking the time to leave us a review. We really appreciate your feedback. What you’re smelling is lanolin (or “wool wax”). It’s a natural oil sheep produce that give their wool that super important waterproofing property. We soak all of our recycled wool in vegetable oil to break it down before washing, but for some woolly blankets, the lanolin scent just happens to hang around a bit longer. Our Recycled Wool can be popped in the washing machine on a cool wool wash at 30c so it might be worth giving this a try like you mentioned and this should get things freshened up for you. Please pop us an email if there's anything else we can help with.

Posted 3 years ago

“I emailed re an order that I have not received and I have had no acknowledgement of my email.”

Helpful Report

Posted 3 years ago

Hello Alan Thanks for your feedback and we're really sorry we haven't got back to you yet. I can see you sent us through an email yesterday afternoon so we'll be able to get back to you this morning with a reply. We've been a little busier than normal and are trying to get caught up on our emails so I apologise that you've had to wait a little longer than expected for a response. We'll be in touch shortly and please let us know if there's anything else we can help with.

Posted 3 years ago

“Love their scarves and blankets but disappointed with recycled wool dog blanket. Texture of cloth is not the same softness and quality as other products. It was a present so could not easily return as advised by customer services. As a dog blanket I’m sure it will do the job but be aware cloth is not the usual high quality for the cost.”

Helpful Report

Posted 3 years ago

Thanks for your feedback, although we're sorry to hear you were disappointed with the texture of the blanket. We opted to create our pet blankets from the off-cuts made from our Recycled Wool Blankets as we thought this was a super responsible way to deal with wastage as we move towards becoming a more sustainable business. We really appreciate your comments and it's something we will take into consideration in the future.

Posted 3 years ago

TBCo is rated 4.9 based on 6,983 reviews