Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,427 Reviews

91 %

of reviewers recommend Tails.com

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4.6

Based on 1,427 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WITH THE DIET YOU MADE FOR DIDDI YOU HAVE TRANSFORM HER LIFE AFTER MANY YEARS OF A VERY SERIOUS SKIN COMPLAINT DIDDI SAYS THANK YOU.”

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Posted 6 years ago

“Benji loves this food so much. No more worrying about him leaving his dinner through being fussy. A quality food at a reasonable price, for me around a £1 per day. Delivery is always on time and always kept up to date with it. The website is user friendly as I had to cancel delivery for Missy when we lost her last year and then paused Benji's delivery. Highly recommend!”

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Posted 6 years ago

“Sonny thoroughly enjoys his food. As he has a condition that requires a gluten free diet, Tails.com is able to provide a fantastic food that meets his requirements. He's always ready for his dinners and the bowl is always clean!!”

Tails.com 5 star review on 24th February 2020

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Posted 6 years ago

“My dog likes the food they always deliver on time. The price is very reasonable.”

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Posted 6 years ago

“Fantastic customer service, great product”

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Posted 6 years ago

“Just amazing, flexible and reliable and the mutt loves his food”

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Posted 6 years ago

“Excellent food variety, good delivery time. Reasonable prices.”

Tails.com 4 star review on 22nd February 2020

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Posted 6 years ago

“Excellent quality of food; good customer communication with flexible delivery dates and quantities.”

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Posted 6 years ago

“We loves Tails pet food. Such a understanding and very friendly company . Have to mention how helpful customer service is too. Our dog loves the food . She showed signs of better energy, and contentment within days of starting Tails food plan. we recommend Tails when ever we can.”

Tails.com 5 star review on 22nd February 2020

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Posted 6 years ago

“Skye loves his Tails food, he has turned his nose up at other foods in the past. Tails were great when I wanted to order his Christmas treats separately from my usual order. I love that he's getting healthy food and not eating food full of rubbish.”

Tails.com 5 star review on 21st February 2020

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Posted 6 years ago

“Really happy with the delivery and the dog loves the food, great company happy to recommend.”

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Posted 6 years ago

“Tails have been really good with my dog Bonnie there was a good she didn’t like I contacted Tails they were amazing about it .i like the way you can change orders or delivery dates when you like Delivery is always fast”

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Posted 6 years ago

“with three dogs it’s very difficult to buy one food that fits them all. With tales.com I’m able to pick and choose and insure that food I give them is what they like as well as meeting their dietary needs.”

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Posted 6 years ago

“My dog loves his food. Great value for money. The customer service is fantastic & very helpful.”

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Posted 6 years ago

“Tails has been brilliant. Help in determining portion size, a better quality of food packed with nutrients has helped Levi lose a little bit of weight he was needing to shed. Always on time deliveries - the only thing I dont like is that they use Yodel as the courier who I have had issues with previously.”

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Posted 6 years ago

Hi Daniel, Thank you for taking the time to share your feedback. It's lovely to hear how well Levi is doing on his tails.com food, that makes me so happy! We do offer deliveries with DPD as well as Yodel if that would work better for you and Levi. I've sent you an email now about this, and hope to hear from you soon. Kind regards, Graihagh from tails.com

Posted 6 years ago

“Frank Loves his Tails food !!!!!! Probably one of the most useful subscription service we have👍”

Tails.com 5 star review on 20th February 2020

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Posted 6 years ago

“Sikes loves the food but he does insist on taking a few kibbles from his dish and then he eats them all over the house.”

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Posted 6 years ago

“Both my dogs absolutely love their food, both wet and dry and they are crazy for the treats as well. We have an 11 year old and a 1 year old and the food has been tailored for both their needs and they have never been in better condition. Good value, fantastic customer service and would highly recommend.”

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Posted 6 years ago

“Dogs love this food.”

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Posted 6 years ago

“So disappointed that you are now charging for delivery, it was one of the reasons I signed up.”

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Posted 6 years ago

Hi Patricia, Thanks for taking the time to leave us a review. I'm sorry for any disappointment caused by the delivery charge. We do have a £2.99 delivery charge for orders under £30 to Northern Ireland as well as the Highlands and Islands, due to the additional transit cost to these locations. I really hope your dog is enjoying their tasty food, and I've sent you an email now to follow up on this. Kind regards, Graihagh from tails.com

Posted 6 years ago

Tails.com is rated 4.6 based on 1,427 reviews