Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,423 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,423 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rusty is very happy with his food but I think I was giving him to much so I have cut him down now he runs more and is happy with the amount I give him.”

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Posted 5 years ago

“Really pleased... and so is Issy which is the main thing💖. Just one thing.... as Newfoundland’s are a giant breed it is recommended that they have large kibble.... I wonder whether that could be a consideration.... there are many giant breeds!”

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Posted 5 years ago

“Tails is great choice of delivery company is terrible tho”

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Posted 5 years ago

Hi Stephen, Thanks for taking the time to leave us a review. I'm sorry to hear that you've had some trouble with your deliveries. Delivery is such a huge part of what we offer and we always want this to be easy and reliable. I'd love to find out a bit more about what happened so I can help. We do offer DPD as an alternative to our free deliveries with Yodel in most parts of the UK, so if you'd prefer to use them it's an easy switch. I've sent you an email now and hope to hear from you soon. Kind regards, Graihagh from tails.com

Posted 5 years ago

“Minnie loves her tails food, she enjoys the wet mixed with the dry, it keeps her healthy and fit. It’s so easy to set up and price is very reasonable”

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Posted 5 years ago

“I love tails.com dog food! My dog minnie loves her food, she has always had skin irritation with the grass. Since having food from tails this has been very minimal and her coat is so shiny and soft! She has been quite fussy with her food and after trying the first lot of food biscuits I told tails she wasnt really liking it and they sent me another recipe and she loves it and a few months later and still loving it! She also loves the tinned food and I chose the casserole and rice and pasta ones with meaty flavours and she eats them straight away. Would always recommend tails to everyone i can! At this hard time during lockdown it has been even better to not have to stress about not having her food and I love getting her deliveries! I say try it for your dog and they will love it like Minnie did:).”

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Posted 5 years ago

“Milo's food blend is finely balanced and keep Milo at the top of his game, there is not fat on him at all, his coat is always shinny and soft, his eyes sparkle like little dimonds . This food plan is so easy with the delivery and even how much to feed him. If Milo could say thank you himself I'm sure he would.”

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Posted 5 years ago

“She only eats biscuits if shes really hungry, she ofter eats our left overs before biscuits.”

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Posted 5 years ago

Hi Sheila, We can help with this, whether that's a change in the flavour of your dog's dry food, or introducing some of our delicious wet food to add some variety in taste and texture. I've sent you an email to find out a bit more, and hope to hear from you soon. Kind regards, Graihagh from tails.com

Posted 5 years ago

“Could do with reducing the biscuits”

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Posted 5 years ago

Hi Sheila, Thank you for taking the time to leave us a review. That's no problem. I've sent you an email now to find out how much dry food you're feeding each day so I can adjust the amount we send you each month to fit this. Kind regards, Graihagh from tails.com

Posted 5 years ago

“Handy delivery that can be changed if need be. Feed guidelines. Milo certainly enjoys his breakfast dry food and tea mix of dry and wet food. He leaves nothing.”

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Posted 5 years ago

“The dogs love the food that is calculated correctly. Also we have a diabetic dog and the food was updated accordingly. Prompt and reliable service.”

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Posted 5 years ago

“I've got a very fussy (spoilt) bichon frise. He loves his Tails food. And as I'm on lock down and can't go out, it's lovely to have his food delivered every month, that's one thing off my mind. It's food he loves and deliver to the door. Thank you”

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Posted 5 years ago

“My dog are happy with the change in there food”

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Posted 5 years ago

“Our dogs love Tails food! Previously 2 of our dogs were fussy eaters and would turn up their snouts at meal times. Also one of them, Missy, was a tad on the tubby side. Since we signed up to Tails every single meal has been scoffed with relish! Mac, Ella and Missy are all the correct weight now and they all have lovely shiny coats.”

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Posted 5 years ago

“We have been using since Cooper was 4 months old. He has a healthy coat great teeth and lots of energy. I love that we have control over deliveries and we get what we need if we keep up to date putting his weight in. He loves his food. You have made things so much easier. Thank you”

Tails.com 5 star review on 5th April 2020

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Posted 5 years ago

“We've a very fussy Shih-tzu but since he's been receiving Tails food with all its food choices, we have a very happy pup!”

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Posted 5 years ago

“So convenient to have our dogs' food delivered to our door, and with all the info we get from Tails.com we do not run out of food.”

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Posted 5 years ago

“Customers service is great the pricing is good and the delivery is great I would recommend”

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Posted 5 years ago

“Cannot fault this company in any way or their product, being disabled means that this is a life saver, no more trying to lug home over priced food for my pup, now she has delicious food delivered to the doorstep, her favourite delivery!”

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Posted 5 years ago

“Positives. No problems with payments. Always arrives on time. Packed well. Dog loves the taste. Negatives. Dog has lost over a kilo since starting. She itches ALL the time despite it supposed to be specially for her. You can NEVER get anyone to speak to or call you back. I have never received any of the "free" items. All in all, save your money. I'll probably receive my first ever correspondence from Tails after this review.”

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Posted 5 years ago

Hi, Thank you for taking the time to leave us a review. I'm pleased that some things are working well for you, and that your dog is loving their tails.com food. However it's really disappointing to hear that not everything has been going so well, and I hope I can make things right for you and your dog. I've emailed you now to find out a bit more about your dog. Our in-house Nutrition Team can take a look at their feeding plan and unique recipe to help get them back on track. Looking forward to hearing back from you, and finding out a bit more about the problems you've had getting in touch with us too so we can get that fixed. Kind regards, Graihagh from tails.com

Posted 5 years ago

“Rory loves his mealtimes now and his appetite has really picked up since eating Tails food. Love the delivery to the door, biscuits and poo bags included. Nice and easy, adjustable (we needed more kibble) and a comparable price to other good brands only much nicer!”

Tails.com 5 star review on 3rd April 2020

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Posted 5 years ago

Tails.com is rated 4.6 based on 1,423 reviews