Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,424 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using this product since just before Christmas. Rosco loves it and we didn't even have to wean him onto it. Perfect delivery every time and I love the personal touches. Different samples also offered so now Rosco also receives his chew sticks on a monthly”

Helpful Report

Posted 4 years ago

“Very easy to tailor the food required for my dog and to amend when I need to. I like the fact that it gets delivered regularly so we don’t run out and have to rush to get something unsuitable from the supermarket.”

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Posted 4 years ago

“We struggled to find food for our new puppy as she has an extremely sensitive stomach….tails came to the rescue! Excellent quality, price and service but most importantly, our girl loves it!”

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Posted 4 years ago

“My pug Stan really enjoys the tails food and is slowly loosing the weight he needs”

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Posted 4 years ago

“My fussy eater dog totally loves Tails.com food and treats. Only complaint I have is the courier service, last two delivery’s have been delivered to a neighbour even though we have been home at the time.”

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Posted 4 years ago

“Our dog has health issues so his food is made with only certain ingredients professional and friendly people at tails”

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Posted 4 years ago

“I love tails.com sativva is thriving on the food I still mix it with our other dog Lucy's food both of them get a cup full each.”

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Posted 4 years ago

“I have been using tails now for 7 years first for my Irish wolfhounds, then later for my labrador and has been adjusted accordingly to there needs as they got older, delivered to my door every month, never had any issues. Thank you Tails.”

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Posted 4 years ago

“They are very helpful with queries about Ash's food, makes me confident that I'm feeding him well,price is great for such quality food. Delivery is always on time and trouble free, with options to move delivery to suit......brilliant”

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Posted 4 years ago

“My dog has never eaten so well! He is not very good driven and I used to worry. Since he started with Tails, eating is not a problem, he eats everything and he seems to have more energy. He loves every meal and I can’t be happier!”

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Posted 4 years ago

“I am a rescue dog from Lemnos, Greece. I was badly treated for at least 3 of my approximate 6 years. I was extremely undernourished, underweight and had stomach parasites. I am now in my forever home with my human Fiona. I have a clean bill if health from my vet and have been able to order this excellent food, it took me a few weeks to get used to it with the transition advice you gave I eating it up straight away and looking forward to my next feed 🐾🐾🐶”

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Posted 4 years ago

“Great supplier happy dog what more could you want”

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Posted 4 years ago

“Molly is loving her tails food she was a picker before this she would have a wee bit leave it then go back to it later. Now it’s gobbled up in a second.”

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Posted 4 years ago

“We have a very fussy golden retriever when it comes to food, now she is licking her bowl clean. So far so good, have had no problem with deliveries. Love the flexibility and ability to change the food as needed.”

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Posted 4 years ago

“Very pleased with the meals rosie has she wolfs them down her skin is better and her coat .the delivery is well organised with emails keeping you updated.”

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Posted 4 years ago

“Rocky loves his tails food, he can’t get enough of it, but then he is a greedy dog! I had issues keeping up with payment dates that fell short of my payday, no problem for the tails team, who arranged fixed date for my payday 😍”

Helpful Report

Posted 4 years ago

“I don’t know if the food is good or not to be honest. It all looks the same. But my dog loves it and it does smell meaty. But the customer service is fantastic. I talked to them about a problem my vet was dealing with and Tails looked at my dogs food and changed the ingredients; far exceeded my expectation. And the reminders about deliveries and the ease to change the date is so convenient. I wouldn’t get my dog food any other way.”

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Posted 4 years ago

“I'm very happy with tails vida wasn't a happy dog her tummy was continually upset which make for good bowel movements her skin was bad and she had bald patches where i didnt think hair would ever grow again she just seemed miserable..so i tried tails she has improved so much..healthy coat back to good condition bowels movements perfect and she is in excellent form I'm really pleased i changed her the price is excellent to get the results i have had its worth it..😍”

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Posted 4 years ago

“Levii absolutely loves his food, his coat is so soft, he developed pancriatitus and lost a lot of weight whilst doctors were checking him over and now he's back looking healthy and being a very happy dog. He goes mental when it's time for his dentastick and he loves his treats, especially because he still gets that meaty flavour but it doesn't harm his stomach. Best value for money ever to see Levii back healthy and happy as ever!”

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Posted 4 years ago

“Great food, Great service and excellent Customer Service.”

Helpful Report

Posted 4 years ago

Tails.com is rated 4.6 based on 1,424 reviews