Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,424 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's the only food that my 8 year old akita with epi will eat. Its helped her stay stable with her epi”

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Posted 4 years ago

“Our french bull dog used to pass wind that smelt horrific, I joined so many groups about what to feed french bull dogs to stop this happening, and told I should have known this was a issue with this breed, there was 1 comment that recommended tails. I messaged tails and explained our issue, tails tailored Dexters food, and we no longer have this issue 👍”

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Posted 4 years ago

“Reasonable price, good quality food made with healthy ingredients. I’m pretty fussy about what I feed my dogs and tails definitely is a great option. My puppy and my spaniel both love it and they are both picky eaters but always clean their bowls when it’s tails”

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Posted 4 years ago

“Excellent! Great price, delivered on time and loved by my little dog. Easy to halt, extend or change delivery and choices. What’s not to like!”

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Posted 4 years ago

“My dog is very happy with the food from Tails. He has a very sensitive tummy which is very easily upset, but so far this hasn't been a problem. Also he is a very fussy eater and we were constantly having to add food to encourage him to eat. With Tails we can just about get it in his bowl before he starts eating. Altogether we are more than happy. Thank you.”

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Posted 4 years ago

“Finley didn’t care for the kibble at first but we persevered and now he loves it along with the trays of wet food , lots of variety and lots of good treats too , highly recommended”

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Posted 4 years ago

“Delivery is brilliant, always on time. Everything is packed very nice. Mika lies her food and little treatments. She makes solid poo. She looks healthy and happy.”

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Posted 4 years ago

“Really good food”

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Posted 4 years ago

“Excellent service delivery always on time Although not the cheapest my dog always eats all that she is given so there is no waste Always enjoys her food and leaves a clean bowl”

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Posted 4 years ago

“Delivery is always on time,amount is about right,service great.”

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Posted 4 years ago

“It’s so easy to plan orders via the dashboard. Orders are delivered promptly. Our dogs have been eating tails for nearly three years now and we have had no issues.”

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Posted 4 years ago

“Fantastic people who listen and actually care. There to help no matter how small the problem is, and also give great advice. Take time to listen. Thank you”

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Posted 4 years ago

“It took me 4 years to find a food that my dog Sunshine 🌞 was happy with and he certainly loves tails. The company are a pleasure to deal with although I haven’t had much need to contact them as the service and delivery have always been excellent. A a couple of months ago I received a delivery and the box was damaged which had slightly damaged a few tins of the wet food. I email tails explaining and they sent me out replacement food immediately all sorted out within 48 hours. You cannot get any better service than that. Five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Thank you Tails.com”

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Posted 4 years ago

“I've always had difficulty finding dry food that our extremely fussy border will eat.But after trying your product he's still eating it after a year now. It's easy to order,or alter the choice of meals and treats,and when he's not eating so much I can alter delivery dates so we don't waste much. Delivery is always made on time and in good condition. Really quite impressed with all aspects of your product and service.”

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Posted 4 years ago

“I have been feeding Tails products for the last 3 months and I am very pleased with the results. They provide a balanced nutritious diet which maintains the dogs healthy weight. My dog is happy, healthy and enjoys the variety of food given, delivery is on time and arrives just before the previous batch has run out. The price is competitive too!”

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Posted 4 years ago

“Marley absolutely loves his tails dry food I'd never change it and the customer service team are so lovely I've never had a problem food's always delivered on time would recommend it to anyone 😁”

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Posted 4 years ago

“It’s a really good service very helpful staff they go above and beyond”

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Posted 4 years ago

“Comes to your door, never run out, Ziggy fur is really shiny,he has lost weight,as he was a little over weight, and a check up at vets said he is the weight he should be and is in good health for a dog of 10yrs”

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Posted 4 years ago

“We got our long awaited Golden retriever puppy at 9 months old and was disappointed when the previous owner handed me a big bag of a terrible make of dry food and told me that this was what he’d been eating. We kept him on this food for a couple of weeks as we didn’t want to add more stress to his re-homing and while we decided which brand of dog food to put him on. After doing some research and studying reviews, we decided to try Tails.com and have never looked back. Charlie loves his dry food and although we often mix it with vegetables and chicken, we let Tails know this and his food was tailored accordingly. It’s peace of mind to know that Charlie is getting the correct nutrition for his breed and age and getting it delivered every month is a bonus. It’s not as expensive as I first thought it would be. Only had one issue, when something I added to the order wasn’t delivered but it was dealt with immediately and extra treats were added for free as well as a discount!! That’s what I call excellent customer service.”

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Posted 4 years ago

“First and foremost Jasmine loves her Tails.com food and a happy Jasmine means a happy ME. I love that it is tailored just for Jasmine, it's delivered when I need it and the price is good and also I love that you are not put under any pressure to buy.”

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Posted 4 years ago

Tails.com is rated 4.6 based on 1,424 reviews