Tails.com Reviews

Name: Tails.com
Address: 23 Sheen Road, London, United Kingdom
Rating: 4.62

4.6 Rating 1,424 Reviews

92 %

of reviewers recommend Tails.com

Company Reviews

Metrics

Info

4.6

Based on 1,424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Tails.com 1 star review on 6th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried lots of really expensive food for our French bulldog and all still affected her skin as she has allergies, I can now say she is much better on her food that’s designed for her. Result.”

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Posted 3 years ago

“Great fast service, Hugo’s food always arrives on time. And he loves it.”

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Posted 3 years ago

“hello every body I want to say very big thanks to the tails company. The diet prepared by the company has already given my dog the first tangible results. LEILA said thank you”

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Posted 3 years ago

“Delivery service is very reliable. Usually I have to order the kibble dry dog food before the next delivery date, because of running out but that is fine. I am happy with the price. I haven't had to return or have a refund. My dog really enjoys the dry dog food from Tails.com and it doesn't upset his tummy. Very happy with the service 😊”

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Posted 3 years ago

“Tails.com has not only made my family happy as our pooch was forever refusing his food or vomitting randomly and he was very overweight. Since changing to Tails the change has been incredible. We have tried for years to walk weight off our dog but the scales didn't lie and he lost no weight despite walking him for miles and him sporadiccally going on hunger strikes. Now he is trim, he gets comments everywhere he goes and even our vet double checked his age records when they last saw him as they couldn't believe he looks so good for a 10 year old dog, he acts like a puppy now, never refuses a meal and isn't sick anymore plus his teeth are sparkling too. Tails was the best 'take a chance' moment we have ever had. I'm sure our dog would tell you it was initially hard having the dramatic reduction in food at the start but now he is at his ideal weight we are able to re-introduce the odd treats so everyone is happy!”

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Posted 3 years ago

“Great precise product based on my breed and activity levels, feeding guides are important to the dogs so they get the correct amount of food. It’s great you can quickly change and add the details, I recently have been walking the dogs more than ever before so I have to update my dogs profile and it give me immediate feedback on how much extra they get fed by changing the size of the feeding scoop which I thought is pretty neat.”

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Posted 3 years ago

“Great website, easy ordering and if you need to call the staff are friendly and very helpful. My dogs live their food and Treats.”

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Posted 3 years ago

“I wouldn't get my Baby Yogi anything but Tails food now. The food looks and smells delicious and he gobbles up every bite. Tails stay in contact to see how he is find the meals (they have a very personal touch)and they switch it up now and again so he doesn't get bored. They have a great selection to choose from and there delivery has arrived perfectly every time so Yogi always has a delicious meal to hand without me having to run to the shops. I really don't mind spending the little extra it costs on my precious doggo so he enjoys every meal.”

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Posted 3 years ago

“Perfect tailored made food for my dog Bella, on time delivery and customer service always there to help”

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Posted 3 years ago

“We have had dogs in our married lives for over thirty years. Keeping a dog interested in the same food is often problematic, especially with picky Vizslas. A puppy Wirehaired Vizsla came into our lives and she was fine on the Skinners puppy that the breeder recommended. As soon as we progressed to the junior food, she constantly had an upset tummy. We swapped to tails. Now she is more settled and her Tommy is fine. In fact, over food - she is now more Labrador like! She does adore the food and the service is fabulous. In our opinion, Tails is the best thing that had ever happened to dog food!”

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Posted 3 years ago

“Tails.com is excellent value for money, Ted loves the variety of meals and treats. The convenience of having a regular delivery is fantastic and means I never run out of food.”

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Posted 3 years ago

“Well what can I say. Harley and Waffle loves their tails food. They sit and haul waiting for their food. They love it.”

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Posted 3 years ago

“Brilliant. My dog can't wait for his food. Easy to order and change items or delivery. Highly recommended 5🌟”

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Posted 3 years ago

“Really pleased with Tails. It’s the only food our dog Olive eats. Like the flexibility of changing order. It is a bit pricey and would love it if there were promotions for loyal customers, but still worth 5 stars. Would definitely recommend.”

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Posted 3 years ago

“An easy way to get Ralph’s food without worrying. Tails regularly keep in touch and it’s so easy to delay or change your order.”

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Posted 3 years ago

“My Buster such a fussy eater ,but he's surprised us with his first bowl he devoured it straight away, best decision we made going with tales he's never refused 1 meal yet, as before we changed he would just go to bowl sniff and walk away now he's happy at meal times”

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Posted 3 years ago

“Poppy loves tails, she can't get enough. It keeps her coat nice and shiny. A very contented girl. Best thing we ever did was to try, and buy tails.Would fully recommend it.Quick delivery helpful staff, you will not regret it. And at 87 I think I know enough obout pet care. Derek from sunny Blackpool.”

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Posted 3 years ago

“It is simple for me. If my dog is happy i am happy to. As long as I see my dog going crazy of happynes when I call him to eat i think it still love that food. After one year is still love it so go on. In my opinion you guys doing a great job. Congratulations!”

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Posted 3 years ago

“One of my 3 dogs is 13. I have really noticed a difference in her energy levels since she has moved to tails.”

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Posted 3 years ago

“My dog’s coat and skin improved inside a week and I am really pleased with the results.”

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Posted 3 years ago

Tails.com is rated 4.6 based on 1,424 reviews