swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.83

4.8 Rating 2,012 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

swiss-store.co.uk 5 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a few misfires with other straps from elsewhere but this is - by some margin - the best Velcro strap for 22mm lugs that I have found to date. A bit of a fiddle to get the watch on the strap but once on it's very secure, which is what you want, and the strap is so good/comfortable I won't be switching it. I don't use the retainer loop as it's not needed with the strap being Velcro up to the tip. Good service from the Swiss store with prompt dispatch. Price-wise I think it's good value - and having those misfires to compare it with I'd suggest starting here.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Graham! We are glad to hear that you found your Velcro strap to be satisfactory and secure. Kind Regards, Jamie Customer Service

Posted 2 years ago

“This was a gift and I heard today she is very happy with the Swiss store penknife. A successful present.”

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Posted 5 days ago

“I ordered a swiss army knife and some accessories. It arrived very quickly. The service is fast and efficient. The prices are very competitive. I have purchased from swiss-store before and was never disappointed. I will purchase from Swiss - store again.”

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Posted 1 week ago

“Found what I was looking for, placed my order and the item arrived really promptly, in spite of there being a slight delay at the courier's end. I have been impressed by the swiss store and by the tone of the emails I've received with the order updates. Would happily shop with them again.”

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Posted 1 week ago

“Quick delivery, good website”

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Posted 1 week ago

“Great product with swift delivery and good prices”

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Posted 1 week ago

“I have used Swiss Store for multiple purchases, it is my go-to site for Victorinox products. Great prices and excellent service.”

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Posted 1 week ago

“Good efficient service, thank you”

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Posted 2 weeks ago

“Excellent service the two swiss army knives and the pouch that I bought were delivered very quickly. The quality of the packaging was excellent. My wife loves her navy Alox and the black leather pouch. The Trailmaster that I got for my self is an excellent knife but it just didn't feel right. The returns are simple and quick, with the refund back to my account in 24 hours after the package was received buy yourselves. What excellent service throughout the whole process.”

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Posted 2 weeks ago

“The service was very good, fast delivery and the product was first class.”

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Posted 2 weeks ago

“Good products. Delivered quickly.”

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Posted 3 weeks ago

“bought a venture fixed blade. excellent price. knife is a typical victoriox product in that its well designed and mixes practical and aesthetic astoundingly well. swiss store communications were immediate and accurate. knife delivered extremely promptly. i shall certainly be a regular customer.”

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Posted 3 weeks ago

“Very efficient and quick delivery, my wife is enjoying her new Companion 🤣....from Victorinox very much....Thanks”

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Posted 3 weeks ago

“Great price for the item, postage charge very reasonable. Well packed and very quick delivery. What's not to like ?”

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Posted 3 weeks ago

“very good products”

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Posted 3 weeks ago

“Incredibly fast delivery, easy returns. The product quality is up there with the best.”

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Posted 3 weeks ago

“I tried cancelling my engraving but the only thing that was cancelled was the price for the engraving. The clip arrived with engraving which I decided not to have but now can’t get a refund, only credit which I don’t want”

Helpful Report

(Cheltenham) - Posted 4 weeks ago

Good afternoon, Thank you for your review. We're sorry to hear you're unhappy with your experience. We’ve checked our records and didn’t receive a request to cancel the engraving before the item was dispatched. As engraving is a custom service, we’re unable to refund this once the work has been completed, even if the engraving fee was removed due to a system error. As the item was engraved, we provided store credit in line with our returns policy. Kind Regards, Swiss Store

Posted 2 weeks ago

“Nice product, the little Swiss Army Knife without the knife part. You can take it anywhere with confidence. Great service. Prompt delivery. I would buy again with confidence.”

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Posted 4 weeks ago

“The strap arrived and looked amazing. It was exactly what I expected from the pictures online. What I was super impressed by was the speed of delivery. I think it was under 48 hours. Great job.”

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Posted 1 month ago

“This is the second knife i have bought this year. It was a second, and apart from the laser etching to remove a name on the blade, its no different to an original knife. Well worth it. Thanks”

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Posted 1 month ago

“Really pleased with penknife for grandson and engraving too”

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Posted 1 month ago

swiss-store.co.uk is rated 4.8 based on 2,012 reviews