swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.84

4.8 Rating 1,840 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 1,840 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

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swiss-store.co.uk 5 star review on 23rd October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly feel like I've bought a nock off even though it cost me £150. It can't hold an edge at all . I'll buy a custom in future”

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Posted 2 weeks ago

“I have still not received order.”

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Posted 3 months ago

“payed for next day delivery, they never even bothered to send my package out of the warehouse??? friend missed his birthday gift and it was a joint present from multiple people so they were all mad too. swiss store seriously dont care that your spending money on their products and might ship your product if they feel like it.”

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Posted 6 months ago

Hi shaylah, Thank you for your email, I'm sorry to see the system error. Having checked you contacted our team and have now received the order as well as a partial discount for the inconvenience. Kind Regards, Jamie Swiss Store

Posted 3 months ago

“Parcel arrived with only one item inside not two. Main item was a Christmas gift and was the missing one. Manufacturer has still to contact me back.”

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Posted 1 year ago

“Poor delivery time, blamed Royal Mail but they still haven't recieved the item so not buying that excuse. Still waiting for order”

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Posted 1 year ago

“Paid extra for engraving only for product to turn up unengraved and when contacted no response. Very poor, avoid.”

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Posted 1 year ago

“i sent this e mail over a week ago and still have ad no reply.. "A friend of mine recommended your services for a retirement gift for a colleague following 20yrs of service. Whilst I love the quality and craftmanship of the knife and engraving, I wanted to express my disappointment with the inadequate packaging and subsequent effects of this which was far below a service I would expect after spending this amount of money. The item was sent within a flat thin cardboard pack, with no wrapping at all around it, the knife was inside sent inside a small box which was squashed in transit and the knife itself was loose and had come out of its small thin box. Your team need to re think how they present and delivery such items which should be known for high standards, packaging should be minimal , but it should be designed to protect the valuable items enclosed. Some small amount of paper wrappings around , or sturdy box would have protected this. I am presenting the gift later today, and a shame that’s its now within a creased squashed Swiss branded box. I would appreciate an explanation for this". Regards Dermot Sullivan”

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Posted 2 years ago

Thank you for your feedback - you will hopefully by now have seen our reply and resolution, it looks like you had 2 different email addresses, we've copied in our original response to the second email address. We have escalated the packaging issue to the warehouse and have since resolved it, so I do appreciate you contacting us. Many thanks, Jude

Posted 1 year ago

“Terrible service, three times I tried to pay for some spares for my Felco secateurs and each time they refused my transaction leaving me with no alternative but to pay £10 extra for the same parts from Amazon.”

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Posted 2 years ago

“Product doesn’t work. Wouldn’t mind discussing with Swiss store. Thanks”

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Posted 2 years ago

“You sent me the wrong item and then expected me to go to the post office to send it back to you! Hilarious.”

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Posted 2 years ago

Hi Al, It was a mistake with the watchstrap, our apologies. We had realised the error before you had received the parcel hence the phone call to advise. It's a free returns process and it could have been dropped in a post box if preferred. Mistakes, albeit rare, do happen and we thought it best to contact you to resolve it as quickly as possible. Again, I apologise for any inconvenience caused. Best wishes, Jude Customer Service

Posted 2 years ago

“16 days to deliver and then an additional 22 Euro payment !!!!! For my nephew to collect his birthday present in the Netherlands. Absolutely shocked! That is more than half the cost of the item!! Wish I had never ordered the Swiss knife! Don’t understand why this item could not have been sent via an EU store...!”

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Posted 2 years ago

Hi Nadja, Unfortunately this is completely out of our control. Since the UK left the EU any parcel going to a European country is subject to import taxes and these taxes are set by the receiving country. We are based in Cheltenham in the UK and don't have multiple stores, everything we sell is direct from our warehouse which enables us to do the engraving for you. When you enter the delivery address at checkout, the screen should warn you that local import taxes are applicable but it's very difficult to predict what these are. With regards to shipping to Europe we have a faster service or the £6.75 service which takes approximately 10 working days. I've refunded the postage charge for you. Best wishes, Jude

Posted 2 years ago

“It is now 17/1/21 and my order has not yet arrived. Please look into this for me. Regards Paul Hughes”

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Posted 3 years ago

Hi Paul, Tracking shows that this was sent to you on 23 December, as it's been some time without an update I am assuming it has been misplaced over the Christmas period. We don't have the exact colour in stock but I have arranged for the closest match to be sent to you. If you're not happy with it, we do have a free returns service. Best wishes, Jude Customer Services

Posted 3 years ago

“I am very disappointed, my item was due to arrive last week and I haven’t received it. I opened two requests and an email to get any information on where my product is and its status and no one responded.”

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Posted 3 years ago

I'm very sorry that you have not yet received your order, I've checked via the delivery company and it is on it's way to you in Kuwait but has been held in Belgium on route to you. It does take some time via Landmark to reach you and we have sent your tracking information to you - perhaps you might see it in your spam folder? I will email you again directly with an update and some alternatives to resolve the situation. Best wishes, Jude Customer Services

Posted 3 years ago

“Don’t offer a gift wrap service if there is no quality control check. Refunding the cost and giving a 10% discount is shutting the stable door after the horse has bolted. It lets you product down. Learn the lesson.”

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Posted 3 years ago

Hi Noel, Sorry you werent happy with our gift wrap service. We normally have consistently positive feedback regarding the service, however on this occasion it would seem that we have not hit our usual standard. We have refunded the cost, plus applied a 10% discount to your order as you've outlined. We will also look at our processes and the staff members for that day have been reminded of the need for quality control. Many thanks Matt

Posted 3 years ago

“Great product but notification of delivery is abominable So I would think twice if I bought from there again”

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Posted 3 years ago

Hi Stephen, we have now moved to a fully tracked service, which offers various options including safe place, etc. Many thanks - Matt

Posted 3 years ago

“Very BAD customer service. I sent an email asking about my order and I was not answered. my order hasn't arrived yet and to be honest... I don't expect it to reach me anymore... this company's service is horrible.”

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Posted 3 years ago

Dear Allan, Apologies for the delay in answering the query you sent in yesterday. We have the following detail below showing that your item was delivered on 1st May at 13:50pm. Due to the virus restrictions we do not have a signature, but we have a picture of the parcel in your doorward which is propped open. Marked as delivered to recipient. Thanks Matt

Posted 3 years ago

“It hasn't arrived yet”

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Posted 3 years ago

“Never arrived”

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Posted 4 years ago

“Where is my order??”

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Posted 4 years ago

Hi Edmund - we have your order as delivered please see tracking information from Royal Mail below. Tracking no. 32026300000012BFB34CC Your item was delivered on 04-02-2020. 10:02am Delivered by Oban DO Many thanks

Posted 4 years ago

Hi Edmund, As you have left a review on the product we are assuming you have recieved the item, would you be able to update your review - many thanks.

Posted 4 years ago

“You need to verify the email of the people that buy from you. I never bought from you. This individual used an email account that was not his. Please remove this email from your database”

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Posted 4 years ago

swiss-store.co.uk is rated 4.8 based on 1,840 reviews