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swiss-store.co.uk Reviews

4.8 Rating 2,037 Reviews
97 %
of reviewers recommend swiss-store.co.uk
4.8
Based on 2,037 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read swiss-store.co.uk Reviews
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Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

I tried cancelling my engraving but the only thing that was cancelled was the price for the engraving. The clip arrived with engraving which I decided not to have but now can’t get a refund, only credit which I don’t want
Helpful Report
(Cheltenham) - Posted 1 month ago
Good afternoon, Thank you for your review. We're sorry to hear you're unhappy with your experience. We’ve checked our records and didn’t receive a request to cancel the engraving before the item was dispatched. As engraving is a custom service, we’re unable to refund this once the work has been completed, even if the engraving fee was removed due to a system error. As the item was engraved, we provided store credit in line with our returns policy. Kind Regards, Swiss Store
Posted 1 month ago
Nice product, the little Swiss Army Knife without the knife part. You can take it anywhere with confidence. Great service. Prompt delivery. I would buy again with confidence.
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Posted 1 month ago
The strap arrived and looked amazing. It was exactly what I expected from the pictures online. What I was super impressed by was the speed of delivery. I think it was under 48 hours. Great job.
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Posted 2 months ago
This is the second knife i have bought this year. It was a second, and apart from the laser etching to remove a name on the blade, its no different to an original knife. Well worth it. Thanks
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Posted 2 months ago
Really pleased with penknife for grandson and engraving too
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Posted 2 months ago
Absolutely brilliant, the customer service was fantastic, the store had exactly what I needed, and at a good price aswell, the ability to have it engraved was just the icing on the cake, well done guys.
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Posted 2 months ago
Great item and quick delivery
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Posted 2 months ago
love my knife - the best! Replacement for previous missing knife, easy to order, no hassle. Arrived earlier than expected, well packaged. Quality throughout. Great for years to come!
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Posted 2 months ago
I recieved my order in the shortest possible time. Gratified. Keep up the good work and reputation. I say this in the context of a previous order I made from a competitors site with doubtful integrity.
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Posted 2 months ago
Excellent! Website easy to navigate. Great communication regarding order confirmation and delivery. I had my order personalised and it’s brilliant. Little free gift is a super touch. Arrived really quickly and well packaged. Really pleased and impressed. Perfect gift for the men who have everything - a personalised Swiss army penknife, amazing quality product and a very happy recipient.
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Posted 2 months ago
I found shopping on your store is easy.
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Posted 2 months ago
Very happy with my purchase and service
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(Cheltenham) - Posted 2 months ago
Great service. Thank You
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Posted 2 months ago
Superb quality snips delivered in super fast time Very happy ⭐️ ⭐️⭐️⭐️⭐️⭐️
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Posted 3 months ago
Online ordering was easing and shipping was quick and efficient. I am however very unsatisfied with the engraving of the product. The lettering wore off in less than an hour of my granddaughter using it.
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Posted 3 months ago
As usual excellent customer service from the Swiss store, from order processing to delivery
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(Cheltenham) - Posted 3 months ago
Fast, fair price, easy transaction!
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Posted 3 months ago
Great Service. Brilliant selection of knives to choose from. Had the blade personalised for a gift. So pleased with the results. Came with a chocolate knife freebie. Super fast delivery. Thoroughly recommended ⭐️⭐️⭐️⭐️⭐️
swiss-store.co.uk 5 star review on 30th March 2025
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(Cheltenham) - Posted 3 months ago
Excellent choice of well priced , first class quality products . Plus excellent service and communications with super fast delivery to boot !
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Posted 3 months ago
Hello Swiss Store. First saw the clock face at Giubiasco railway station 2005. Always wanted something to remind me.
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Posted 3 months ago
swiss-store.co.uk is rated 4.8 based on 2,037 reviews