swiss-store.co.uk Reviews

Name: swiss-store.co.uk
Address: 25, Lansdown Estate, Cheltenham
Rating: 4.84

4.8 Rating 1,841 Reviews

97 %

of reviewers recommend swiss-store.co.uk

4.8

Based on 1,841 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03445678365

Email:

customerservice@outdoor365.co.uk

Location:

25, Lansdown Estate
Cheltenham
GL51 8PL

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swiss-store.co.uk 5 star review on 23rd October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great watch and prompt delivery thx”

Helpful Report

Posted 3 months ago

“Order issues. Systems not functioning and no email confirmation received until I called up to query what was going on. Poor start.”

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Posted 1 year ago

Thank you for taking the time to leave some feedback, I'm very sorry for the issues you had online; there must have been an issue with the website at the time of ordering. I'm glad our team was able to update you over the phone. My apologies again. If you ever have trouble in the future, please don't hesitate to give us a call so we can place the order over the phone instead. Best wishes, Stacey Swiss Store

Posted 1 year ago

“I have to say I am somewhat disappointed. As a long-term user of the standard small Swiss key ring penknife ( I use must be at least 2x a day), I was looking to upgrade as my current one's knife and scissors were somewhat blunted and the addition of light was an attractive new option. The pen arrived without a battery for the light or instructions (I had to go to YouTube to work it out). I assume this happened when the penknife was taken out of its box to do the graphics for my mobile number. This too was a disappointment as the font is too large so the 4 at the end is hard to make out which was not clear on the website picture when I chose this option. So I love the penknife but Swiss store did not meet expectations.”

Helpful Report

Posted 1 year ago

“Overall, an okay experience. Postage was very quick, but the packaging of the product wasn’t great; very small & thin cardboard box, with nothing around the knife to protect it except it’s original packaging. When I opened the box to reveal the knife for the first time, it looked like it had already been opened and touched (fingerprints/marks seemed to be present on parts of it). This was quite weird and inconvenient. The engravings I added to mine also turned out to be a bit different to how they were presented to me when I was preparing them on the website (font was larger & placement was slightly off). However, despite all of that, the value was great and the knife was in perfect condition (after I cleaned it).”

Helpful Report

Posted 1 year ago

“I ordered the knife with white handle and black blades for my grandson's 18th birthday. The knife was delivered promptly and in good order, the inscription nicely done, but I was very disappointed to find that the blades were silver, when I had particularly wanted black. It was too late to return it, but I was sorry not to give him exactly the gift I'd chosen for him.”

Helpful Report

Posted 1 year ago

“It was super fast delivery.Unfortunately to the wrong address.They got my name right but my item went to someone half a mile away..Luckily I’ve a great Postie who found it for me.”

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Posted 2 years ago

“Big fan of the CyberTool 34 Swiss Army Knife. This was the second one I bought (one at home, one in the office). I have to say the quality of the engraving on the knife Swiss Store made was not very good, but the knife itself is excellent. Very good for IT-related jobs.”

Helpful Report

Posted 2 years ago

Hi Lasse, thank you for the review - we want you to be happy with the engraving, would you mind emailing our customer service team (with a photograph if possible) and we will see what we can do to sort this for you. You can reach them via this address: customerservice@outdoor365.co.uk Many thanks, Jude

Posted 2 years ago

“The knife was fine. The engraving left out the roman numerals for 2021 which was disappointing. It was too close to Christmas for me to so anything about it.”

Helpful Report

Posted 2 years ago

“After receiving a confirmation and tracking number I was contacted to let me know it was out of stock. As this was a Christmas present I was keen to get the issue resolved quickly but the customer service team were slow to respond to questions (I had to prompt a response via the online form) and did not answer most of my questions about the suggested replacement product. Eventually I agreed to an alternative without the answers to my questions as I was not sure if it would arrive in time otherwise. Overall the product was fine but the customer service was slow and they did not answer my questions.”

Helpful Report

Posted 2 years ago

“The little knife is really good but I had it engraved and unfortunately the writing on the blade is illegible.”

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Posted 2 years ago

Hi Amy, we want you to be happy with your purchase, you can send it back to us, using our free returns service and we will re-engrave a new one for you. Best wishes, Jude

Posted 2 years ago

“Most aspects of purchase were good , web site is quick well laid out, I like the quality of the swiss knifes and have several . This purchase a gift , was disappointing . Why . 1 . No engraving on both sides of the handle, I've had it the past , I could not find how to anyway . 2 . Ordinary postage delivery time is .....slow, ....time stated seems intent on pushing customers to the special delivery service . which is expensive . I can arrange a single courier delivery on the net for a small charge . If I can get reasonable charge for a one off delivery , swiss army products will have economy of scale, an can do better .”

Helpful Report

Posted 3 years ago

Hi James, Thanks for your feedback - we'd be happy to engrave on both sides of the handle and if you'd like us to do that, please do return it to us with an explanation of what you'd like adding. We have 3 delivery options available which we think covers all requirements. You can have next day delivery at £7.99, £3.99 for Royal Mail first class or free delivery with Royal Mail second class postage, if your order is over £30. Kind regards, Jude Customer Service

Posted 3 years ago

“Great product. It’s just a shame the box came squashed in the post. An expensive limited edition item, in a custom box should really come in pristine condition, not marked up.”

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Posted 3 years ago

“Great knife but not the one I ordered and for the hassle of returning the item it’s not worth the effort !”

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Posted 3 years ago

“Not sure what is going on in your "deliveries department"! I ordered and paid for an engraved knife and a leather pouch. First came the knife and a sharpening stone. I rang up. Next came another knife and stone. Then the pouch on its own. Then another pouch! The lady I spoke to was very helpful and polite and sent me a returns label. I will return the unwanted items as soon as I have time but this really was a bit of a nonsense.”

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Posted 4 years ago

“I'm pleased with the product but the gift tin I ordered with it was not as expected. I emailed about this but no reply yet.”

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Posted 4 years ago

“Good prices on the item I was looking at buying and a good selection of other products. Quick delivery however the packaging should have been better as the box of the item was squashed. Very slow reply by email and not much of a reply.”

Helpful Report

Posted 4 years ago

“I recently bought a second replacement strap for my Luminox watch, having only had the watch for just over 3 years, having to pay out £45 for straps every year and a bit seems excessive. I tried emailing customer service at Ourdoor365 about the successive failure of 2 straps but never received a reply from the initial email or follow up email so am giving 3 stars to reflect the total lack of response and failure of the watch straps. The actual shopping experience and delivery is fine, just not backed up by adequate customer service.”

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Posted 4 years ago

“The product fitted with the description and I am very happy with it. However, the delivery time was dismal. It took more than 3 weeks.”

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Posted 5 years ago

Hi Andreas, Apologies for the delay, unfortunately some international deliveries were delayed by strike action in Brussels, and this led to delays on orders. Ive refunded your postage costs - many thanks. Matt

Posted 5 years ago

“Item is very well made ... The problem I got was the picture made it look like it had a torch as well ..... But it didn't have one .... I should of read more .... All in all its a nice item and the engraving looks great”

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Posted 5 years ago

“I ordered it you delivered it. Isn't that what's supposed to happen?”

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Posted 5 years ago

swiss-store.co.uk is rated 4.8 based on 1,841 reviews