4.83 Rating 1,255 Reviews
96 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
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Please note that we may share your email with the company to verify your order. 5 star review on 27th April 2021
Michal Madany 5 star review on 14th December 2020
Daniel Book 5 star review on 13th December 2020
Steve Mellor 5 star review on 13th December 2020
Steve Mellor 5 star review on 18th November 2020
Andrew Kirton 5 star review on 3rd November 2020
GEOFFREY PRANKETT 5 star review on 27th March 2019
Anonymous  // 01/01/2019
Very BAD customer service. I sent an email asking about my order and I was not answered. my order hasn't arrived yet and to be honest... I don't expect it to reach me anymore... this company's service is horrible.
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Posted 1 year ago
Dear Allan, Apologies for the delay in answering the query you sent in yesterday. We have the following detail below showing that your item was delivered on 1st May at 13:50pm. Due to the virus restrictions we do not have a signature, but we have a picture of the parcel in your doorward which is propped open. Marked as delivered to recipient. Thanks Matt
Posted 1 year ago
Swiss-Store had the product I needed (small 2 bladed pen knife) at a price which I felt was sensible. They carried out engraving to the handle of the pen knife well and attractively. Delivery was immediate and I received the knife through the post the day after ordering. An impressive service.
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Posted 3 years ago
Extremely happy customer here. I needed a 'custom' personalized Swiss Army Knife as a special gift for my Nephew and I cannot recommend this company and staff enough. The customer service and courteous communication I have received from Sophie and especially Jon M has been fantastic. They checked and advised on my highly personalized request at every stage of the order/design - Even to the extent of performing test engravings for me. Well, the knife has arrived safe and sound today and it is absolutely perfect, just what I wanted/envisioned for my Nephew. Again, thank you very much Sophie, Jon M and Swiss Store/Outdoor365 for your flawless service. Wishing you well. Cheers.
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Posted 3 years ago is rated 4.83 based on 1,255 reviews