Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,848 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast shipping. Thanks”

Helpful Report

Posted 6 years ago

“Nice friendly people to deal with. The Covid situation made the delivery of my items a little slower and I had to follow up twice to ascertain that the delay was with the manufacturer. Maybe a communication point to consider for the future. No complaints though and would use Swinnertons again without fear.”

Helpful Report

Posted 6 years ago

“Truly awful customer service experience. I bought a brand new set of wheels (£350) which arrived severely buckled. Front: 2-3mm, Rear: 3-4mm (not acceptable standards of quality) When I spoke with the owner (Swinnerton) i was clear that my LBS fitted the wheels, the rear wheel was so severely buckled they had to make some tension corrections to enable it to spin freely. I mentioned that I would be sending them on to my local professional wheel builder to be trued. The owner (Swinnerton) then decided to call my wheel builder and was rude and condescending to them on the phone. Said they didn’t know what they were doing etc...obnoxious behaviour and completely wrong end of the stick. Speaking with the owner for what would be the final time, I confirmed the cost to true the wheels would be around £20, that the hassle of having them removed, postage etc of such a large parcel was hugely inconvenient and asked politely if we could come to some arrangement. His response was “send them back to us or you’ll have to front the bill and fix them yourself” and he put the phone down. It amazes me how this store has failed to recognise the basics and importance of brand integrity, and customer loyalty. You’ve lost a customer for life over £20. Can’t imagine they’ll survive much longer with a business model like that.”

Helpful Report

Posted 6 years ago

“Fantastic service from start to finish! All my email queries were dealt with in a timely manner!”

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Posted 6 years ago

“V good service, will shop here again, cheers”

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Posted 6 years ago

“Great service and promptly delivered”

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Posted 6 years ago

“Order cancellation missed - no problem - but returns need a registered account...”

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Posted 6 years ago

“Excellent service and a grate product”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Great product”

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Posted 6 years ago

“A bit long delivery time due to a forgotten order, but swiftly handled once discovered.”

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Posted 6 years ago

“Ordered a replacement part for a child bike seat. Easy to use website and item arrived in good time. Will definitely use again.”

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Posted 6 years ago

“Good price - was delivered within 25 hours which was much faster than I thought.”

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Posted 6 years ago

“Quick responce”

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Posted 6 years ago

“Great service quick and easy website and product shipped very quickly too!!”

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Posted 6 years ago

“Ordered and my parcel arrived the next day!! Wasn’t expecting that so thanks very much! Will definitely be using Swinnerton again”

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Posted 6 years ago

“Brilliant Service”

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Posted 6 years ago

“Exactly what I wanted parts-wise but delivery took longer than anticipated.”

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Posted 6 years ago

“Great service and product choice. Good communication and fantastic delivery from dhl - all made easy by using my Amazon details- I will definitely use Swinnerton Cycles again.”

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Posted 6 years ago

“Very impressed! Order came fast, faster than I expected, and exactly as described”

Helpful Report

Posted 6 years ago

Swinnerton Cycles is rated 4.6 based on 4,848 reviews