Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,851 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,851 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

Write Your review

Tell us how Swinnerton Cycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good and prompt service also the best price online for tacx freehub”

Helpful Report

Posted 4 years ago

“The delivery was prompt and I love my new bike”

Swinnerton Cycles 5 star review on 5th May 2022

Helpful Report

Posted 4 years ago

“Ordered a turbo trainer and mat - excellent customer service including price matching one item and delivery - would recommend”

Helpful Report

Posted 4 years ago

“Easy order and fast shipment”

Helpful Report

Posted 4 years ago

“Not really shopped with you long so can't really say much about you at the moment!”

Helpful Report

Posted 4 years ago

“Wrong item (size) has been sent”

Helpful Report

Posted 4 years ago

“Commander à partir du Québec Canada , arrriver bien avant la date prévu , le tracking était clair et rapide , et le produit en excellent états …”

Helpful Report

Posted 4 years ago

“I ordered the wrong part and as website offered no option for exchange clicked the return button and requested an exchange and after a week still no answer, this is very poor not to respond at all”

Helpful Report

Posted 4 years ago

“Product as expected, delivery a little slower than expected.”

Helpful Report

Posted 4 years ago

“Excellent service. when order didn't arrive (brackets) they resolved the problem within the day and order posted 1st class 👏👏”

Helpful Report

Posted 4 years ago

“Great service, very competitive on price and speedy delivery.”

Helpful Report

Posted 4 years ago

“Excellent service fast delivery best price available on line”

Helpful Report

Posted 4 years ago

“Great price and quick delivery, perfect customer service.”

Helpful Report

Posted 4 years ago

“Ordered a part on the 19th April from them and paid for "Express" delivery which took a week to arrive (26th April) Would hate to think how long their normal delivery takes.”

Helpful Report

Posted 4 years ago

“Excellent service thanks”

Helpful Report

Posted 4 years ago

“Vary happy with the service provided.”

Helpful Report

Posted 4 years ago

“Really good price for the item I wanted and arrived exactly when promised. Stuart on customer services was incredibly helpful and was with me every step of the way sourcing a hard to get item. Five Star Customer Service Support. Five Star Swinnerton Cycles.”

Helpful Report

Posted 4 years ago

“I ordered an equipped Ridgeback Supenova from Swinnerton and it arrived well packaged so no fault with the courier. The bike so so poorly put together that it was not rideable. Most of the bolts were loose. The back wheel was incorrectly assembled so it had to be taken off and reassembled. The dynamo (lights) were not working and the chain guard was incorrectly assembled so it was rubbing in the chain. The bike also had lots of scratches on the body, on the mudguards and on the accessories. Finally the bell was upside down in a position that prevented the gears from being used. I emailed Swinnerton with photos and initially they replied that they couldn’t see the photos so I emailed more photos in the largest format possible taken with a zoom lens. They didn’t reply. Eventually I called out our local qualified bike repair specialist who has reassembled the bike and sorted it out. He was absolutely appalled at how badly the bike was assembled. I emailed Swinnerton again asking what they were going to do about it. They ignored my email again. It has cost me more than I saved by buying cheaply from them to resolve the issues because of course I had to pay for the reassembly. My next move is to go to consumer advice and I will take this as far as I need to go because people like Swinnerton’s should not be allowed to get away with such poor assembly and customer service and keep getting customers. I hope people read this review and take note. Go elsewhere even if it costs more. You will save money in the long run.”

Helpful Report

Posted 4 years ago

“No problem, all went very well could recommend them, and I will certainly use them again. PS. I did speak to a gentleman on the phone in the first instance and I was very impressed.”

Helpful Report

Posted 4 years ago

“James provided a great service. Really attentive, lots of invaluable advice and nothing was too much trouble. Would definitely recommend Swinnertons.”

Helpful Report

Posted 4 years ago

Swinnerton Cycles is rated 4.6 based on 4,851 reviews