Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,821 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,821 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. After 7 emails trying to get my point across they messed up my order, it wasn't until I posted on social media they admitted they made a mistake. After agreeing they would refund in full and my return postage cost I sent the item back. Full PayPal refund came through for item and a separate payment came through to cover my return postage, which had a PayPal fee deduction as they sent it via goods and services - for an item I ordered not them! Gave up trying to get though to the arrogant customer service that they still owed me 45p (it's the principal of it) as this was their last response "I have done exactly as I am authorised to, and exactly as I have done it since day one. I can help you no further" Cheeky, arrogant and rude.”

Helpful Report

Posted 3 years ago

“I ordered a Milkit booster bottle. The picture clearly showed the booster valve attached. It arrived without the booster valve. Up date your website so the picture reflects accurately what you are still”

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Posted 3 years ago

“Great service new wheel arrived in a few days with regular updates, my new go to bike shop”

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Posted 3 years ago

“They were extremely helpful and quick in processing my order. My MRP part arrived in good time, well packaged and met my expectations. Will use again”

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Posted 3 years ago

“Tried to contact sales team through online process several times but nothing. Eventually spoke to a member of staff in the store who as helpful though. Bought a Ritchey Logic frame that was not cheap and so surprised to see the box was still open upon delivery ?”

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Posted 3 years ago

“Great service.. unfortunately I mistakenly ordered the wrong item, returned without problem and very swift refund.. thank you”

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Posted 3 years ago

“Simple & straightforward from ordering to delivery”

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Posted 3 years ago

“Excellent product at a brilliant price will definetely use again”

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Posted 3 years ago

“Great service, thanks”

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Posted 3 years ago

“Only place to have this unique Colnago parts in stock, quick shipment to the USA Thanks !!”

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Posted 3 years ago

“Fantastic service,will definitely recommend and use again.”

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Posted 3 years ago

“Excellent prices and service.”

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Posted 3 years ago

“Good price and delivery speed”

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Posted 3 years ago

“Fantastic service Very organized despatch was fast great job. Definitely recommend.”

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Posted 3 years ago

“Very poor customer service, will only deal via e-mail, and even then anonymously... When I did manage to speak to someone , the options discussed were not reliable . AVOID postal orders. And refund is used as ransom .”

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Posted 3 years ago

“Good comms and very efficient. Thank you.”

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Posted 3 years ago

“The greatest bike shop in the UK! Swinnerton Cycles has proven to be the only place on the planet where I have been able to locate the last couple of Shimano parts for my latest build. It's spring here in Utah (USA), so the skis are put away and the trail biking season is in full swing. Swinnerton had the parts I needed, with competitive prices and reasonable overseas delivery to get my bike going without delay.”

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Posted 3 years ago

“Very quick delivery and saddle packaged well, with no nicks or scratches”

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Posted 3 years ago

“I needed something delivered next day which was a Saturday. They quickly advised the best delivery option to guarantee next day delivery and my order was quickly processed and arrived the next morning. Helpful service - thank you.”

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Posted 3 years ago

“Super fast delivery. Definitely recommend. Item good price and as described!!!”

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Posted 3 years ago

Swinnerton Cycles is rated 4.6 based on 4,821 reviews