Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, FENTON, STOKE ON TRENT, STAFFORDSHIRE
Rating: 4.63

4.6 Rating 4,848 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,848 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01782747782

Email:

Paul Swinnerton

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom,
FENTON,
STOKE ON TRENT
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service via phone and online. Recieved my order the next day. Would use again.”

Helpful Report

Posted 2 years ago

Thank you so much, Carla, for your incredible 5 star rating of Swinnerton Cycles! We are so glad that the excellent service through phone and online was able to get your order to you the very next day. We appreciate your loyalty and would love to have you use us again!

Posted 2 years ago

“Good service and competitively priced”

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Posted 2 years ago

Thank you, Nicholas, for your 4-star rating of Swinnerton Cycles! We appreciate your kind words about our good service and competitively priced products.

Posted 2 years ago

“You sold me a stem that had been previously used/fitted. The big give away were the finger prints and copper grease in the threads. I only stayed with it as i was desperate, and leaving for a cycling holiday a few days later.”

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Posted 2 years ago

Ian, This stem was actually broght in from the supplier and was shipped straight out to you? if you can give us more info and some images we can look into this with the supllier.

Posted 2 years ago

“The service was good. The correct item was dispatched promptly. But the £6 delivery charge for what is basically a nut and bolt was rather steep when it could have been sent in a small jiffy bag for a £1 or so.”

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Posted 2 years ago

“Quick delivery, well packaged.”

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Posted 2 years ago

Thank you Ian for the 5-star rating of Swinnerton Cycles! We appreciate your loyalty and are glad to hear that the quick delivery and well packaging met your expectations. Thanks again for your support!

Posted 2 years ago

“Bike has arrived with a fault, tried contacting Swinnerton but have been ignored.”

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Posted 2 years ago

Maurizio, I believe Barney is still awaiting a video of the chain on chainring from you?

Posted 2 years ago

“Very good. Excellent.”

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Posted 2 years ago

Thank you very much for your 5-star review of Swinnerton Cycles, Tom! We truly appreciate your positive feedback and are glad you had a fantastic experience. Very good. Excellent.

Posted 2 years ago

“The part is exactly what I was looking for, but shipping costs are very too high.”

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Posted 2 years ago

Thank you so much for your fantastic review of Swinnerton Cycles! We are thrilled that you enjoyed our selection and customer service. At Swinnerton Cycles, our goal is to provide our customers with the best range and customer service, so we are grateful that you felt your experience was a positive one. We hope that you've been absolutely delighted with your purchase. If you ever need anything else, please don't hesitate to reach out and our helpful team will be more than happy to assist you. Thanks again for your kind words!

Posted 2 years ago

“Multiple parcels of mine were stolen at once, and Swinnerton were the only company to not send out a replacement. Swinnerton blame FedEx and FedEx are unsurprisingly no help either. Swinnerton could’ve easily resolved this and had me leave a 5 star review by simply sending a replacement - and they chose not to, leaving me out of pocket despite being the victim of a robbery that’s been logged with the met police and has a crime number.”

Helpful Report

Posted 2 years ago

Jack, as stated previously you requested the items to be left in your safe place, you then did not check your parcels or report them missing for 3 days after delivery, as you had requested FedEx to leave the items in your safe place you therefore took resposibility of the parcel (FedEx's Terms) due to this Fedex would not cover the delivery. Your arrangements with other suppliers may have been different but as you agreed to FedEx's terms when you requested the safe place delivery there is nothing that we can do.

Posted 2 years ago

“In a tight spot, needed a part quickly as going abroad. Swinnerton guys really helpful on the phone. Posted out super quick and received the next day. Wouldn’t hesitate to use again.”

Helpful Report

Posted 2 years ago

Thank you so much, Chris, for your 5 star rating! We are glad that we were of help to you in a tight spot. We're glad that our service was quick and that you received your part the next day! We appreciate the positive feedback and we are glad that you wouldn't hesitate to use us again.

Posted 2 years ago

“Wrong bolt sent out and after an initial couple of email replies to say they were resolving the issue I'm still without the correct part and getting no reply from the company.”

Helpful Report

Posted 2 years ago

Matthew, I believe Will has sorted this issue with the supplier and the replacment has now been shipped.

Posted 2 years ago

“Excellent service and prompt delivery, easy to contact as well.”

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Posted 2 years ago

Thank you so much, Glenn, for giving us a 5 star rating! We really appreciate the kind words about our excellent service and prompt delivery. We're glad you found it easy to contact us, too!

Posted 2 years ago

“Good price, quick delivery.”

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Posted 2 years ago

Thank you so much, Michael, for your kind 5-star rating of Swinnerton Cycles! We really appreciate it, especially as you mentioned both our good prices and quick delivery. We'll be sure to keep providing you with excellent service!

Posted 2 years ago

“Very helpful, knowledgeable bike shop with great communication. I wanted a pretty hard to get frameset and they kept me informed of every delay (from the supplier) while we waited for it to arrive.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Swinnerton Cycles! We appreciate your kind words about our helpful staff and our great communication. We are thrilled to hear that you were satisfied with the frameset you had ordered, even though there were delays from the supplier. We look forward to continuing to provide you with the best service possible!

Posted 2 years ago

“Recommended store, shipping to Spain took about 20 days to arrive, and everything was perfect”

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Posted 2 years ago

“Barney helped me locate proper spares for my bike and delivered as requested would use his company again”

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Posted 2 years ago

“First time ordering from Swinnerton, very happy with online ordering and delivery. Had the specific handlebar product I was after so all good thanks”

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Posted 2 years ago

“got the job done easily”

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Posted 2 years ago

“Great service. Fair postage. thankyou”

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Posted 2 years ago

Thank you so much for the 5 star rating! We appreciate the feedback and are glad you enjoyed our great service and fair postage. Thank you!

Posted 2 years ago

“Excellent service will recommend to my cycling friends”

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Posted 2 years ago

Thank you so much, Donald, for your 5 star rating of Swinnerton Cycles! We really appreciate your kind words about our excellent service, and it's wonderful to hear that you would recommend us to your cycling friends!

Posted 2 years ago

Swinnerton Cycles is rated 4.6 based on 4,848 reviews