Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,171 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,171 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

Write Your review

Tell us how Swinnerton Cycles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Swinnerton Cycles 5 star review on 20th April 2024

John Amolsch

Swinnerton Cycles 5 star review on 20th March 2024

Conrad Davies

Swinnerton Cycles 5 star review on 15th October 2023

Geoff Pell

Swinnerton Cycles 5 star review on 3rd October 2023

Deanna Eryynn Mahanay

Swinnerton Cycles 5 star review on 29th September 2023

Jon Best

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am giving you a two star review because I did ask for help about the number of pins for our Thule Bike Carrier. I am still waiting on a reply.”

Helpful Report

Posted 1 year ago

“I ordered a dropper post cartridge at the start of December after it said it was in stock on the website with the aim for it to arrive before Christmas. This was not the case and they said that it was in their storage warehouse awaiting delivery to their shop before being sent to me and assured me it will arrive soon. It was yet to arrive after Christmas which I would have understood becasue of the postage strikes if it was actually in stock. When I next called them I was told it won't arrive until February almost 2 months after placing the order!! I then get a message from someone else in the UK who was expecting a delivery from them with my delivery asking if I had received his order as a bit of a mix-up. I hadn't. He also said that my delivery address was clearly under his delivery address so I don't know how that happened. After it was then returned to the shop it was eventually sent out to the address on the order which would have been great if I hadn't gone back to uni and away from my parent's address where it was ordered too as I would have been home over Christmas to receive it. To make matters worse it did not arrive for an MTB holiday that I was hoping for. The good thing is it has arrived but I am yet to check if it is the correct order. All this to save £5 on a dropper post cartridge. Fair to say I wasn't very impressed.”

Helpful Report

Posted 1 year ago

“Item took 7 days to ship Box arrived damaged & they haven’t replied to any of my emails or help portal on website.”

Helpful Report

Posted 1 year ago

“I ordered items from the website that claimed to be Instock, I sent emails chasing delivery to be advised that you were waiting on stock to arrive. So I cancelled my order, as this is not the service I expected.”

Helpful Report

Posted 1 year ago

“Article not yet arrived. Touch wood.”

Helpful Report

Posted 1 year ago

“Bought seat clamp online for £7.99 Item arrived with printed barcode and price on it of £6.99”

Helpful Report

Posted 1 year ago

“i purchased a Prologo Dimension NDR CPC saddle, after less then 200 miles total cycling within a month the decals on the sides of the saddle began peeling up, the ends of which are pointy and sharp chaffing my shorts. This is not Swinnerton's fault, but what is their fault is the poor replace/refund service. I have done everything customer service asked, fault description, photo's, returned. It's plain to see the saddle is faulty, maybe a bad batch were the manufacturing technique had failed - i don't know, but i have NOT been offered a refund or replacement, instead they have told me it's been forwarded to Prologo for their inspection - 2 weeks ago and still i hear nothing, i should have just returned the saddle back for a full refund under Prologo's 60 day trial/return service, Swinnerton's have my money and i have nothing to show for it, poor poor poor.”

Helpful Report

Posted 1 year ago

“I ordered something that was supposed to be in stock but have not received it still”

Helpful Report

Posted 1 year ago

“Wrong product was sent and the auto-generated returns link didn't work. When i called, the person i spoke to was helpful and emailed a new link”

Helpful Report

Posted 1 year ago

“Purchased product on next day delivery but it was 6 days before I saw product. Emailed Swinnerton to look into it but never received a reply. When product did arrive it was well packaged and as described.”

Helpful Report

Posted 1 year ago

“I believe that the product was not properly described. There was no shifter mechanism with the Shimano Ultegra ST-6800 item - just the lever. I would've liked to send it back or get the full item sent to me, but as I am in Australia, the extra turnaround freight would make it a costly exercise. Swinnertons are saying it is what I ordered as per part number, but I still believe that the part listing online was not clear that it was just the lever and not the gearing mechanism. Anyhow, I'll live with it, be more careful in future, and put it down to experience. Sorry, but I can't rate you any higher than two stars for this experience, since for me, it was not acceptable (which would've scored 3 stars or more).”

Swinnerton Cycles 2 star review on 20th July 2022

Helpful Report

Posted 1 year ago

HI Can you please supply your order number so we can check your order.

Posted 1 year ago

Peter Have managed to track your order you ordered spare part Y00E98010 The is just the working part of the shifter not the complete shifter this is exatcly what you ordered.

Posted 1 year ago

“Delivery was extremely slow”

Helpful Report

Posted 1 year ago

“Happy with the speed and simplicity of the ordering system. However, I wanted to return the item but my partner had inadvertently recycled the box. Swinnerton refused to receive the goods back which I feel wasn't the best customer service. I know it was my bad but feel they should still have taken the goods back. They were in perfect working order and they could easily have sold them on.”

Helpful Report

Posted 1 year ago

“Sadly on this most recent specific purchase it wasn't perfect. The item as described for an online purchase was not what was sent. So having paid for faster delivery still got the wrong thing and had to take the postage hit on returning on top of the hassle of it. A bit annoying, but other experiences have been good. Just need to sharpen up on details perhaps sometimes as an online retailer.”

Helpful Report

Posted 1 year ago

“Item was as expected but delivery time was woeful.”

Helpful Report

Posted 1 year ago

“Ordered a part on the 19th April from them and paid for "Express" delivery which took a week to arrive (26th April) Would hate to think how long their normal delivery takes.”

Helpful Report

Posted 1 year ago

“Still haven't received my zipp wheel spacer”

Helpful Report

Posted 2 years ago

“3 month wait for part shown as in stock at time of order. Part arrived eventually as advertised in good condition.”

Helpful Report

Posted 2 years ago

“Honestly terrible customer service. Made me feel like an inconvenience being there just to pick up an online order.”

Helpful Report

Posted 2 years ago

“I ordered two small screws for my rear mech hanger. The delivery took 10days and the P&P was £4. I was a bit disappointed about the time it took (assuming the screws were in stock) and the cost for such a tiny shipment.”

Helpful Report

Posted 2 years ago

Swinnerton Cycles is rated 4.6 based on 4,171 reviews