Swinnerton Cycles Reviews

Name: Swinnerton Cycles
Address: 67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom, STAFFORDSHIRE
Rating: 4.64

4.6 Rating 4,816 Reviews

91 %

of reviewers recommend Swinnerton Cycles

4.6

Based on 4,816 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01782747782

Location:

67 -75 VICTORIA ROAD, FENTON, STOKE ON TRENT, United Kingdom
STAFFORDSHIRE
ST4 2HG

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Swinnerton Cycles 5 star review on 26th July 2025

DAVID MOORE

Swinnerton Cycles 5 star review on 28th June 2025

Stuart PAGE

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item took 7 days to ship Box arrived damaged & they haven’t replied to any of my emails or help portal on website.”

Helpful Report

Posted 2 years ago

“I ordered items from the website that claimed to be Instock, I sent emails chasing delivery to be advised that you were waiting on stock to arrive. So I cancelled my order, as this is not the service I expected.”

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Posted 2 years ago

“Article not yet arrived. Touch wood.”

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Posted 2 years ago

“Bought seat clamp online for £7.99 Item arrived with printed barcode and price on it of £6.99”

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Posted 2 years ago

“i purchased a Prologo Dimension NDR CPC saddle, after less then 200 miles total cycling within a month the decals on the sides of the saddle began peeling up, the ends of which are pointy and sharp chaffing my shorts. This is not Swinnerton's fault, but what is their fault is the poor replace/refund service. I have done everything customer service asked, fault description, photo's, returned. It's plain to see the saddle is faulty, maybe a bad batch were the manufacturing technique had failed - i don't know, but i have NOT been offered a refund or replacement, instead they have told me it's been forwarded to Prologo for their inspection - 2 weeks ago and still i hear nothing, i should have just returned the saddle back for a full refund under Prologo's 60 day trial/return service, Swinnerton's have my money and i have nothing to show for it, poor poor poor.”

Helpful Report

Posted 2 years ago

“I ordered something that was supposed to be in stock but have not received it still”

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Posted 2 years ago

“Wrong product was sent and the auto-generated returns link didn't work. When i called, the person i spoke to was helpful and emailed a new link”

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Posted 2 years ago

“Purchased product on next day delivery but it was 6 days before I saw product. Emailed Swinnerton to look into it but never received a reply. When product did arrive it was well packaged and as described.”

Helpful Report

Posted 2 years ago

“I believe that the product was not properly described. There was no shifter mechanism with the Shimano Ultegra ST-6800 item - just the lever. I would've liked to send it back or get the full item sent to me, but as I am in Australia, the extra turnaround freight would make it a costly exercise. Swinnertons are saying it is what I ordered as per part number, but I still believe that the part listing online was not clear that it was just the lever and not the gearing mechanism. Anyhow, I'll live with it, be more careful in future, and put it down to experience. Sorry, but I can't rate you any higher than two stars for this experience, since for me, it was not acceptable (which would've scored 3 stars or more).”

Swinnerton Cycles 2 star review on 20th July 2022

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Posted 3 years ago

HI Can you please supply your order number so we can check your order.

Posted 3 years ago

Peter Have managed to track your order you ordered spare part Y00E98010 The is just the working part of the shifter not the complete shifter this is exatcly what you ordered.

Posted 3 years ago

“Delivery was extremely slow”

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Posted 3 years ago

“Happy with the speed and simplicity of the ordering system. However, I wanted to return the item but my partner had inadvertently recycled the box. Swinnerton refused to receive the goods back which I feel wasn't the best customer service. I know it was my bad but feel they should still have taken the goods back. They were in perfect working order and they could easily have sold them on.”

Helpful Report

Posted 3 years ago

“Sadly on this most recent specific purchase it wasn't perfect. The item as described for an online purchase was not what was sent. So having paid for faster delivery still got the wrong thing and had to take the postage hit on returning on top of the hassle of it. A bit annoying, but other experiences have been good. Just need to sharpen up on details perhaps sometimes as an online retailer.”

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Posted 3 years ago

“Item was as expected but delivery time was woeful.”

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Posted 3 years ago

“Ordered a part on the 19th April from them and paid for "Express" delivery which took a week to arrive (26th April) Would hate to think how long their normal delivery takes.”

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Posted 3 years ago

“Still haven't received my zipp wheel spacer”

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Posted 3 years ago

“3 month wait for part shown as in stock at time of order. Part arrived eventually as advertised in good condition.”

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Posted 3 years ago

“Honestly terrible customer service. Made me feel like an inconvenience being there just to pick up an online order.”

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Posted 3 years ago

“I ordered two small screws for my rear mech hanger. The delivery took 10days and the P&P was £4. I was a bit disappointed about the time it took (assuming the screws were in stock) and the cost for such a tiny shipment.”

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Posted 3 years ago

“Parcel was sent with yodel and never turned up. Very bad costumer service yodel.”

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Posted 4 years ago

“I was sent the wrong order and when I reached out to customer service I never heard back from anyone. Buyers be careful.”

Helpful Report

Posted 4 years ago

Swinnerton Cycles is rated 4.6 based on 4,816 reviews