Mediate UK Reviews

Name: Mediate UK
Address: Access Business Centre, Mediate UK, Willoughby Road, Bracknell
Rating: 4.79

4.8 Rating 705 Reviews

96 %

of reviewers recommend Mediate UK

Company Reviews

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4.8

Based on 705 reviews

Customer Service
Communication Channels	Telephone, Email

About Mediate UK:

Mediate UK help people going through a divorce or separation do so as amicably, cost effectively and fairly as possible. We offer fixed fee mediation and legal packages to save you money, time and stress on your divorce or separation.

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Phone:

03309990959

Email:

admin@mediateuk.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I decided to take the paid consultation because after browsing for several websites which offer similar services, MediateUK website was the only one which offered lots and lots of FREE guidance (a rarity in this $$ paying world)..which was refreshing. This then gave me the confidence to call up their number. Again the experience was extremely customer friendly with the person explaining everything as clearly as possible (without rushing to keep the phone down or trying to push the paid consultation service). She was also knowledgeable and explained and even followed up with an email. At this point, I definitely wanted to book the 25paid 30-minute consultation. On the day, Ali (the MD) clearly explained everything and within 5 minutes of speaking to him, I think I have made up my mind to go with their services. Once I have completed the proceedings, I will definitely leave another review....and going by what I have seen and experienced so far, will be surprised if its going to be”

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Posted 4 years ago

“I had a 15 minutes fee consultation with Belinda and it was very useful, informative and provide me with reassurance. I would recommend to use it to seek further information.”

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Posted 5 days ago

“Very helpful and quick to respond”

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Posted 1 week ago

“Sadly all I felt like were all the options not available to me, and I left the call even more confused than when it started. Understandably, this caused more stress on top of what I am experiencing. I didn't feel listened to at all.”

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Posted 1 week ago

Hello - we're sorry you didn't feel you got the help you wanted. Your situation was more complicated as the law doesn't allow a divorce until you have been married for at least one year. I understand our manager has subsequently spoken to you about your case and you now have a plan of action on how best to proceed. We wish you all the best in the future.

Posted 1 week ago

“Called on time & were very helpful.”

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Posted 4 weeks ago

“so friendly and helpfull”

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Posted 1 month ago

“Quick response to calling back for a 15 minute call and they provided clear explanations of the mediation process”

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Posted 1 month ago

“I had a 15-minute initial consultation with Mediate UK and found it extremely helpful. The process was explained clearly, including the different packages available, and I came away feeling much more informed about the next steps. A great first experience.”

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Posted 1 month ago

“Excellent professionalism with a lot of patience and clarity. Also very quick to respond.”

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Posted 2 months ago

“A hugely productive initial talk, with a very well-informed company representative. They are efficient and know their stuff.”

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Posted 2 months ago

“Great support and help over the phone”

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Posted 2 months ago

“Free consultation was informative and really helpful. Just hoping I can resolve things once we’ve gone ahead with mediation.”

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Posted 3 months ago

“Very helpful.”

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Posted 5 months ago

“Booked the facilitation package to have an expert check the financial arrangements my ex and I have agreed to. The agreement has not yet been reviewed by the courts but the process so far, starting form the inital free 15 min consultation, has been great - smooth and reassuring. We got a lot of information and advice throughout. Communication has been fast, friendly and professional.”

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Posted 5 months ago

“I really appreciated how helpful and detailed our Mediation team were as we navigated through such a stressful and emotional time. We felt grateful that our mediator Rachel was able to offer well balanced support of us both She provided a realistic and tactful approach while she explained the necessary steps of a divorce entails. This somehow made things less complex and overwhelming, particularly in financial terms and this improved our ability to communicate more affectively. I did also use legal advice along side and this made the whole process more cost affective.”

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Posted 5 months ago

“Had a 15 minutes free call about financial settlement mediation and lady was great at explaining the process and answering all the questions I had.”

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Posted 5 months ago

“I found the person who I called was very generous with their time and broke down the process for me which I was previously finding confusing”

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Posted 6 months ago

“The lady listened to my problem and agreed I need mediation help but that this company is not for me as it’s not divorce problem and said I need civil mediation To me mediation is mediation Waste of time indeed”

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Posted 6 months ago

Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed after your free 15-minute consultation. Our team member listened carefully to your situation and correctly identified that you required civil mediation rather than family mediation. We specialise solely in family mediation and family law, that is, helping separating couples resolve arrangements for children, property, or finances under the laws of England and Wales. Civil mediation is a completely different process, with its own governing body, training, and regulations. We always try to point people in the right direction, even when it’s not a service we offer. Just as you wouldn’t expect a Chinese restaurant to serve you a pizza, we focus on what we’re properly trained and accredited to do. We do hope you’ll reconsider your rating, as our team gave their time free of charge to ensure you received the correct advice for your circumstances. Kind regards, The Mediate UK Team

Posted 6 months ago

“The person who took the call was very professional and also empathetic. He approached my case with a lot of information but also with care. He helped me take a more informed decision.”

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Posted 6 months ago

“Fantastic, really informative and understanding of the situation.”

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Posted 6 months ago

“This process was a waste of time. Meetings were weeks or even months apart, on more than one occasion this was because Mediators were not available or cancelled a meeting at the last minute. I used mediation to create an Open Financial Statement and Memorandum of Understanding which I was told would then be past to solicitors to get their approval to then be sent to court. I was charged £1500 for this, only to have the solicitor ask me all the same questions for which the Memorandum of Understanding and Open Financial Statement had the answers to. This made the role of Mediation pretty pointless, expensive considering this, and time consuming. You are better off just using your own solicitor.”

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Posted 6 months ago

We’re sorry to hear that you felt disappointed with your experience. We do appreciate the feedback, as it helps us to improve our service. I can see you reached a full agreement through mediation and purchased a Fixed-Fee Financial Mediation and Consent Order package for £1,299 plus VAT. This included: • Your MIAM (a legal requirement before applying to court). • Up to 4 hours of joint mediation with an experienced, accredited family mediator. • Full financial disclosure process completed and summarised in a legally recognised Open Financial Statement (OFS). • A detailed Memorandum of Understanding (MOU) recording details of your financial agreement. • An experienced family law solicitor drafting your Form A, D81, and your Consent Order, submitting them to court and handling all correspondence on your behalf. • Protection from using a Solicitor led and fully regulated process. Many people spend £1,500 or more just completing their financial disclosure through their own solicitor, before even reaching an agreement. Your package provided both the agreement and a legally binding consent order, likely saving you thousands of pounds overall. It’s also important to clarify that a solicitor cannot individually help separating couples reach an agreement, that’s the role of mediation. Once an agreement is reached, the solicitor’s job is to formalise it into a legally binding document. Regarding the D81 form, the court requires it to be completed and signed by you on the day of signing as an accurate reflection of your finances. This is a legal requirement of the court, not a Mediate UK policy. I can see that your first joint session took place in April, and that a full financial agreement was reached within five months, this is within the normal timescale for most cases, allowing for people to collate all their financial information and check documentation. I do apologise if we didn’t better manage your expectations around this. I wish you all the best with your future. :)

Posted 6 months ago

Mediate UK is rated 4.8 based on 705 reviews