Mediate UK Reviews

Name: Mediate UK
Address: Access Business Centre, Mediate UK, Willoughby Road, Bracknell
Rating: 4.78

4.8 Rating 718 Reviews

96 %

of reviewers recommend Mediate UK

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4.8

Based on 718 reviews

Customer Service
Communication Channels	Telephone, Email

About Mediate UK:

Mediate UK help people going through a divorce or separation do so as amicably, cost effectively and fairly as possible. We offer fixed fee mediation and legal packages to save you money, time and stress on your divorce or separation.

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Phone:

03309990959

Email:

admin@mediateuk.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I decided to take the paid consultation because after browsing for several websites which offer similar services, MediateUK website was the only one which offered lots and lots of FREE guidance (a rarity in this $$ paying world)..which was refreshing. This then gave me the confidence to call up their number. Again the experience was extremely customer friendly with the person explaining everything as clearly as possible (without rushing to keep the phone down or trying to push the paid consultation service). She was also knowledgeable and explained and even followed up with an email. At this point, I definitely wanted to book the 25paid 30-minute consultation. On the day, Ali (the MD) clearly explained everything and within 5 minutes of speaking to him, I think I have made up my mind to go with their services. Once I have completed the proceedings, I will definitely leave another review....and going by what I have seen and experienced so far, will be surprised if its going to be”

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Posted 4 years ago

“I requested a call back and was promptly called at the time of my choosing to explore using mediate to help smooth out my divorce. Everything was explained clearly to me about the process ahead and I was sent a lot of supporting information via email to help me decide on next steps.”

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Posted 3 days ago

“Professional and vwry helpful Strongly recommend”

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Posted 1 week ago

“I would put 0 star if I could. My experience with Mediate UK was unforgettable, and not for the right reasons. I chose them to help with my divorce proceedings, particularly the preparation of a Child Arrangements Plan, but the service was utterly abysmal. The Parenting Plan I received had spelling mistakes, grammatical errors, an incorrect date of birth and important information missing. The quality of the document was far below what I would expect from a professional mediation service. I raised concerns about parts of the plan that I felt did not accurately reflect matters discussed and agreed during mediation. I was then told that further changes would require the other parent's agreement or another paid mediation session. I found it difficult to understand why I should have to pay again to revisit matters that had already been discussed. I also raised a formal complaint, but the response was equally unsatisfactory. My concerns were largely put down to differences in recollection or interpretation, rather than addressing the fact that I believed parts of the discussions and arrangements had not been accurately captured in the plan. The whole experience left me feeling that the focus was more on securing further payment than providing a service that actually helps alleviate the stress of going through a divorce. For the amount I paid and the service I received, I would seriously consider using a solicitor instead. In hindsight, I feel I may have been better off paying for proper legal advice and support. I should have paid more attention to previous reviews describing very similar experiences. I chose to give Mediate UK the benefit of the doubt, but based on my own experience, I wish I hadn't. If you're considering using Mediate UK, read the reviews carefully before spending your money. Based on my experience, I would not recommend them.”

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Posted 1 week ago

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations and that you remain disappointed following our complaints process. When concerns are raised, we take them seriously and review them through our formal complaints procedure. In this case, the issues you raised were carefully considered alongside the relevant documentation and information provided before a decision was reached. We recognise that errors in documentation can be frustrating and, where administrative or typographical errors are identified, these are corrected promptly. Requests to change the substantive content of a Parenting Plan are different. As mediation is an impartial process, any changes that alter what has been recorded require the agreement of both participants and cannot be made unilaterally. We appreciate that you disagreed with both the Parenting Plan and the outcome of your complaint. While this was not the resolution you were seeking, our responsibility is to consider the available evidence and remain impartial throughout both the mediation and complaints processes. Feedback is always valued as it helps us continually review and improve our service. Thank you again for taking the time to share your experience, and we wish you all the best for the future.

Posted 1 week ago

“Were helpful and answered all of my questions”

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Posted 3 weeks ago

Thank you for sharing your feedback. We're pleased to hear that our team was helpful and able to answer your questions. If you have any further questions in the future, we'd be happy to help. Kind regards, Team Mediate UK

Posted 3 weeks ago

“Helpful,sympathetic,knowledgeable representative”

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Posted 4 weeks ago

Thank you for your kind feedback! We're so pleased to hear that you found our representative helpful, sympathetic, and knowledgeable. Providing caring, informed support is what we strive for, and it's wonderful to know your experience reflected that. We truly appreciate you taking the time to share your review.

Posted 3 weeks ago

“Excellent product and was quick delivery time”

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Posted 1 month ago

“Straightforward and clear service”

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Posted 1 month ago

“I had a free consultation where I felt that I was listened to and had all my questions answered. I will certainly be proceeding with using mediate UK to help with my complicated divorce.”

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Posted 1 month ago

“Smooth process, Neil was fantastic, professional, guided us through everything and went the extra mile. It made what is a painful situation as painless as possible, would recommend if you are separating rather than going straight down the solicitor route. Have had friends and family that have used solicitors only and they had a more painful and expensive process than we did using mediation.”

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Posted 1 month ago

“Clear, professional service with the opportunity to ask questions”

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Posted 1 month ago

“Very helpful”

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Posted 2 months ago

“The case manager lost track of email threads and communication was poor in terms of asking to speak to a manager and getting back to both parties. Staying neutral did not always feel that way as I was once pulled up on my communication and took that on board going forward, however on three separate occasions the other party in our matter was not called out. The mediator was really good very calm and noted everything well. I was informed that the person who tracks emails and admin had lost track and would be removed from doing this on my case going forward however a week later was responding to emails from both parties. I asked for next steps and these were clearly sent out by another member of the team and I am in what I believe to be the final stage of my mediation. This final service is well priced and hopefully will be an end to a sometimes frustrating evolution.”

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Posted 2 months ago

“Didn't start off well as the first mediator left after the initial call so handover was required - these things happen. We both struggled with the second mediator. We both knew what we wanted to achieve and were willing to work together but felt like the mediator was against us all the way. Although we were told it was 'our time', more than half of every session was spent updating figures and for the remainder we were largely dictated what we could discuss and how we could discuss it. When we expressed frustration the mediator was visibly upset and went on an extended monologue about how she was bound by process etc. etc. When we complained in writing we were told that it was due to regulation. I understand about the regulation but feel the lack of flexibility was poor and the attitude was negative and unhelpful. Templates were, in my opinion, confused and not fit for purpose. There was no consideration of, for example, whether assets shared were ISA or non-ISA, CGT liability etc. Why ask us to supply figures in one format then collate them in the meeting in another format? Why collate figures beforehand at all if they have to be collated every session online? Eventually our second mediator bailed on us. Our third mediator, Chris, who we had for the last two sessions was excellent, calm, professional, had a good understanding (and consideration) of our situation, what we were trying to achieve and was focused on getting us there - despite the structural issues of the process and documentation. Rikki in the back office team was amazing - responsive, organised, professional and helpful throughout. For me, we got to where we needed eventually in spite of the process, but at the cost of a lot of time, pain and effort. If I were to start again I would consider other options or at least insist on a change in mediator having found that the one assigned was unable or unwilling to work with us.”

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Posted 2 months ago

Thank you for taking the time to share your feedback. We appreciate your openness and are pleased to hear that you were able to reach an agreement and are now progressing with our fixed fee Consent Order package. We are sorry to hear that parts of your experience felt frustrating, particularly around the structure of the sessions and changes in mediators. While we always aim to provide continuity, there are occasions where handovers are necessary, and we appreciate your understanding that this can happen. In relation to the mediation process itself, we do need to follow a structured framework in line with Family Mediation Council (FMC) requirements and court expectations. This includes how financial information is gathered, discussed and recorded. This process allows your financial agreement capable of being made legally binding by the court. This is particularly important when progressing to a Consent Order, as you are doing. That said, we do recognise the importance of flexibility and ensuring clients feel heard and supported throughout. Your comments regarding the delivery of this process have been noted and will be reviewed internally. We are very pleased to hear your positive feedback about Chris and Rikki, and we will ensure this is passed on to them. Thank you again for your feedback, and we wish you all the best as you move forward.

Posted 2 months ago

“I had a 15 minutes fee consultation with Belinda and it was very useful, informative and provide me with reassurance. I would recommend to use it to seek further information.”

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Posted 3 months ago

“Very helpful and quick to respond”

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Posted 3 months ago

“Sadly all I felt like were all the options not available to me, and I left the call even more confused than when it started. Understandably, this caused more stress on top of what I am experiencing. I didn't feel listened to at all.”

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Posted 3 months ago

Hello - we're sorry you didn't feel you got the help you wanted. Your situation was more complicated as the law doesn't allow a divorce until you have been married for at least one year. I understand our manager has subsequently spoken to you about your case and you now have a plan of action on how best to proceed. We wish you all the best in the future.

Posted 3 months ago

“Called on time & were very helpful.”

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Posted 4 months ago

“so friendly and helpfull”

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Posted 4 months ago

“Quick response to calling back for a 15 minute call and they provided clear explanations of the mediation process”

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Posted 4 months ago

“I had a 15-minute initial consultation with Mediate UK and found it extremely helpful. The process was explained clearly, including the different packages available, and I came away feeling much more informed about the next steps. A great first experience.”

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Posted 4 months ago

Mediate UK is rated 4.8 based on 718 reviews