Mediate UK Reviews

Name: Mediate UK
Address: Access Business Centre, Mediate UK, Willoughby Road, Bracknell
Rating: 4.79

4.8 Rating 712 Reviews

96 %

of reviewers recommend Mediate UK

Company Reviews

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4.8

Based on 712 reviews

Customer Service
Communication Channels	Telephone, Email

About Mediate UK:

Mediate UK help people going through a divorce or separation do so as amicably, cost effectively and fairly as possible. We offer fixed fee mediation and legal packages to save you money, time and stress on your divorce or separation.

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Phone:

03309990959

Email:

admin@mediateuk.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really appreciated how helpful and detailed our Mediation team were as we navigated through such a stressful and emotional time. We felt grateful that our mediator Rachel was able to offer well balanced support of us both She provided a realistic and tactful approach while she explained the necessary steps of a divorce entails. This somehow made things less complex and overwhelming, particularly in financial terms and this improved our ability to communicate more affectively. I did also use legal advice along side and this made the whole process more cost affective.”

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Posted 7 months ago

“Had a 15 minutes free call about financial settlement mediation and lady was great at explaining the process and answering all the questions I had.”

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Posted 7 months ago

“I found the person who I called was very generous with their time and broke down the process for me which I was previously finding confusing”

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Posted 8 months ago

“The lady listened to my problem and agreed I need mediation help but that this company is not for me as it’s not divorce problem and said I need civil mediation To me mediation is mediation Waste of time indeed”

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Posted 8 months ago

Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed after your free 15-minute consultation. Our team member listened carefully to your situation and correctly identified that you required civil mediation rather than family mediation. We specialise solely in family mediation and family law, that is, helping separating couples resolve arrangements for children, property, or finances under the laws of England and Wales. Civil mediation is a completely different process, with its own governing body, training, and regulations. We always try to point people in the right direction, even when it’s not a service we offer. Just as you wouldn’t expect a Chinese restaurant to serve you a pizza, we focus on what we’re properly trained and accredited to do. We do hope you’ll reconsider your rating, as our team gave their time free of charge to ensure you received the correct advice for your circumstances. Kind regards, The Mediate UK Team

Posted 8 months ago

“The person who took the call was very professional and also empathetic. He approached my case with a lot of information but also with care. He helped me take a more informed decision.”

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Posted 8 months ago

“Fantastic, really informative and understanding of the situation.”

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Posted 8 months ago

“This process was a waste of time. Meetings were weeks or even months apart, on more than one occasion this was because Mediators were not available or cancelled a meeting at the last minute. I used mediation to create an Open Financial Statement and Memorandum of Understanding which I was told would then be past to solicitors to get their approval to then be sent to court. I was charged £1500 for this, only to have the solicitor ask me all the same questions for which the Memorandum of Understanding and Open Financial Statement had the answers to. This made the role of Mediation pretty pointless, expensive considering this, and time consuming. You are better off just using your own solicitor.”

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Posted 8 months ago

We’re sorry to hear that you felt disappointed with your experience. We do appreciate the feedback, as it helps us to improve our service. I can see you reached a full agreement through mediation and purchased a Fixed-Fee Financial Mediation and Consent Order package for £1,299 plus VAT. This included: • Your MIAM (a legal requirement before applying to court). • Up to 4 hours of joint mediation with an experienced, accredited family mediator. • Full financial disclosure process completed and summarised in a legally recognised Open Financial Statement (OFS). • A detailed Memorandum of Understanding (MOU) recording details of your financial agreement. • An experienced family law solicitor drafting your Form A, D81, and your Consent Order, submitting them to court and handling all correspondence on your behalf. • Protection from using a Solicitor led and fully regulated process. Many people spend £1,500 or more just completing their financial disclosure through their own solicitor, before even reaching an agreement. Your package provided both the agreement and a legally binding consent order, likely saving you thousands of pounds overall. It’s also important to clarify that a solicitor cannot individually help separating couples reach an agreement, that’s the role of mediation. Once an agreement is reached, the solicitor’s job is to formalise it into a legally binding document. Regarding the D81 form, the court requires it to be completed and signed by you on the day of signing as an accurate reflection of your finances. This is a legal requirement of the court, not a Mediate UK policy. I can see that your first joint session took place in April, and that a full financial agreement was reached within five months, this is within the normal timescale for most cases, allowing for people to collate all their financial information and check documentation. I do apologise if we didn’t better manage your expectations around this. I wish you all the best with your future. :)

Posted 8 months ago

“Good chat in a difficult situation.”

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Posted 9 months ago

“The information I received from the advisor was really helpful; she was very informative. The follow-up email arrived extremely promptly after our conversation and clearly laid out the next steps with costings.”

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Posted 10 months ago

“The adviser was really helpful kind and patient. Explained thoroughly any questions asked and ensure I understood.”

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Posted 10 months ago

“I can definitely say Mediation is a great way for dealing with the divorce process. The cost is transparent and far cheaper than using Solicitors. Throughout the process, the mediators were professional, kind and supportive. The only issue we had was having a change of mediators mid-term, which was a little unsettling.”

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Posted 10 months ago

“Really appreciated the clear advice and guidance shared in the call, as well as comprehensive email follow up with clarity on costs and process. Thank you.”

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Posted 1 year ago

“Good communication”

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Posted 1 year ago

“Gave clear advice; and importantly put me in contact with Mckenzie Friends support which I had previously not heard of which will be a great help.”

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Posted 1 year ago

“Mediate are fantastic - friendly, professional, knowledgeable, approachable and calm. From the initial 15 minutes free call, which was very useful, I had all the answers to my questions and concerns. I then went into the mediation process with Neil, who was very supportive and knowledgeable, who listened, answered all my questions and gave me great advice and places to research. The financial statement was fairly simple to complete and due to the advice given by Neil on the meeting it meant we both got the information ready, for the joint call. The joint mediation meeting with my ex was completed professionally and as pain free and due to us both having all the information at hand we agreed in the meeting what we wanted so only had one joint meeting which kept costs down. Throughout the process the communication either verbally or via email has been fantastic and I have felt supported throughout. All questions have been answered promptly and at no point did I feel like I was asking too much or bothering the team. I would 100% recommend (and have) Mediate UK, if you are going through a divorce as they are so good and compared to going through solicitors and trying to navigate the process on your own was definitely the less expensive way to do it. Thank you”

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Posted 1 year ago

“Really good advise. Simple, clear and straightforward.”

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Posted 1 year ago

“My son had a 15 minute free call with my support. The administrator was friendly, professional and efficient. My son has booked a MIAM. Hopefully the mediator will prove to have the same qualities.”

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Posted 1 year ago

“The free 15 min call was the thing I needed after many many attempts to understand and know what my options were. Thanks x”

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Posted 1 year ago

“The 15 minutes free call, was very useful, I had useful answers to my questions and concerns. I then decided to book the paid follow up. Thank you.”

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Posted 1 year ago

“Provided advice that I needed”

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Posted 1 year ago

Mediate UK is rated 4.8 based on 712 reviews