Mediate UK Reviews

Name: Mediate UK
Address: Access Business Centre, Mediate UK, Willoughby Road, Bracknell
Rating: 4.79

4.8 Rating 692 Reviews

96 %

of reviewers recommend Mediate UK

Company Reviews

Metrics

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4.8

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mediate UK:

Mediate UK help people going through a divorce or separation do so as amicably, cost effectively and fairly as possible. We offer fixed fee mediation and legal packages to save you money, time and stress on your divorce or separation.

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Phone:

03309990959

Email:

admin@mediateuk.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An initial 15 min free call for advice was really useful––friendly and concise. Thanks.”

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Posted 9 months ago

“Very helpful”

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Posted 9 months ago

“Really useful but suggest you prep your questions beforehand to maximise your time”

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Posted 9 months ago

“It is ok and we got there in the end but I'd not recommend MediateUK. I found the whole process very inefficient and old school. 1) It should have been identified early (in MIAM at least) that my ex-wife wasn't ready to have an open conversation about finances. It took 3 sessions - that provided no value at all to me - for there to be a suggestion that my ex should do further research or get legal advice. It took 10 months from MIAM to getting an agreement drafted on what should have been a relatively simple conversation (and it was in the end!) if both sides were prepared to make decisions. 2) the sessions to disclose financial information are 70-80% of the time with each party dictating numbers to be put on a spreadsheet by the mediator, who isn't very good with computers. Painful. I can think of several ways this could be streamlined. 3) Once we reached an agreement, it still took 7 weeks for a final Memorandum of Understanding to be issued. (after several back and forth emails with request for information that they already had... plus me pointing out recurring mistakes in the drafts) The worst point was that between the last meeting (where an agreement was reached) and the first MoU draft, the mediator suggested that we should go back to mediation (and open the can of worms again) as there was a possibility that the court would question why we moved away from 50/50 financial split. I find this to be unacceptable as the mediator is supposed to be neutral. By making such recommendation - even though we have a clear justification for it not being 50/50 - the mediator was no longer impartial in my eyes. On the positive side, Anna Stevens is very good as an admin person/point of contact and very quick to respond. I'm happy we've reached an agreement. I'd recommend mediation to everyone as a relatively cost-effective way to get agreement on a divorce. But I'd find another company to mediate it.”

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Posted 10 months ago

Thank you for your detailed feedback. We’re glad to hear that you eventually reached an agreement and appreciate your positive comments about Anna’s responsiveness and support. We’re sorry to learn that aspects of our service did not meet your expectations. We always strive to deliver a streamlined and efficient process, and we regret that this was not your experience. Your points about identifying readiness for mediation, improving the efficiency of financial disclosure sessions, and ensuring timely drafting of agreements have been noted. We will review these areas to see how we can improve. We understand the importance of maintaining neutrality in mediation and take your comments regarding this very seriously. We aim to help clients reach agreements that are fair and work for both parties, and we’ll reflect on your feedback to ensure our mediators continue to uphold the highest standards of impartiality. Thank you for taking the time to share your experience, and we wish you all the best for the future. If there’s anything further we can do to address your concerns, please feel free to reach out. Ali Carter, Founder Mediate UK

Posted 9 months ago

“Quick succinct and to the point. My initial 15 minutes consultation answered all my questions and gave me all the info I needed to decideon my next steps”

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Posted 10 months ago

“Makes a sensitive and sometimes complicated process quite simple and straightforward”

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Posted 11 months ago

“Couldn't recommend mediate UK more. A conversation with my soon to be ex-wife that was stuck and going nowhere in terms of resolution was transformed into a level headed conversation to get to a fair conclusion with legal parameters in mind. The professional mediator did this avoiding further animosity that put our daughter, and a future functioning "family" solution at the centre of the conclusion and reminded us of the importance of this within challenging conversations around separation terms. We have an agreement which enables us all to move forward at a reasonable cost. Thank you!”

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Posted 11 months ago

“I found this service simple, friendly and helpful during such an emotionally painful time. My husband and me are still friends and we didn’t want anything that would cause more stress to us as a family. Mediate UK are fair and keep things calm without the expense of unnecessary legal fees or fights. Our relationship has been kept intact which will allow us to move on as friends, helping ourselves and our family feel more comfortable with a new normal. Thank you Mediate for ensuring fairness and kindness was the priority throughout”

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Posted 11 months ago

“Excellent! :-)”

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Posted 11 months ago

“Great service during my initial consultation.”

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Posted 1 year ago

“Very efficient, professional, friendly and cost effective service. Sarah was in particular amazing..”

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Posted 1 year ago

“The adviser was very professional and customer - focussed.”

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Posted 1 year ago

“Very friendly service. Upfront about costs and other details involving the process.”

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Posted 1 year ago

“Call with Ali was very helpful and thank you for your time and understanding and patience Raluca”

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Posted 1 year ago

“The all itself was ok but not very informative if anything it was a bit more like a sale as opposed yo fact finding!”

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Posted 1 year ago

Hello, We were delighted that we managed to help you further on this and you very kindly left the above 5* review from our conversation. We wish you all the best for your future. Ali, Founder @MediateUK

Posted 1 year ago

“Very informative.”

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Posted 1 year ago

“Extremely helpful and supportive ! Thank you.”

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Posted 1 year ago

“I had a free 15 min initial consultation. It was very good, well-explained, clear concept, flexible terms with pay as you go mediation services. I have not tried the actual mediation service, so I can not comment. But very good first impression.”

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Posted 1 year ago

“Really super meeting, Rachel was very knowledgeable and friendly. I felt that I understood the process fully, including the fees and what the options would be at each stage. Highly recommended service & a friendly face through the awfulness of divorce.”

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Posted 1 year ago

“Having been through the process before I found the advice seemingly simple and straightforward”

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Posted 1 year ago

Mediate UK is rated 4.8 based on 692 reviews