Mediate UK Reviews

Name: Mediate UK
Address: Access Business Centre, Mediate UK, Willoughby Road, Bracknell
Rating: 4.81

4.8 Rating 651 Reviews

96 %

of reviewers recommend Mediate UK

Company Reviews

Metrics

Info

4.8

Based on 651 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mediate UK:

Mediate UK help people going through a divorce or separation do so as amicably, cost effectively and fairly as possible. We offer fixed fee mediation and legal packages to save you money, time and stress on your divorce or separation.

Visit Website

Phone:

03309990959

Email:

admin@mediateuk.co.uk

Write Your review

Tell us how Mediate UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Biased and not at all happy with the outcome.”

Helpful Report

Posted 4 years ago

Hi Ross. We are delighted we managed to help you reach an agreement - one of the 90% of our clients who do through us. If you are not happy with the outcome you agreed, we can continue the mediation or you can take your case to court for them to make a decision. All our mediators, processes and company ethos is to remain completely impartial - so I will be happy to chat with you to see why you did not think this was the case. I can be reached anytime at alistair@mediateuk.co.uk. Best wishes and thank you for your review.

Posted 4 years ago

“I don’t feel mediation helped at all. I ended up feeling just as bullied in mediation as I did before it. Waste of time, waste of money.”

Helpful Report

Posted 4 years ago

“I just don't understand what we got. It's taken over two years and I'm no closer to being divorced. Our situation has changed so much over that two plus years the whole process has been useless.”

Helpful Report

Posted 5 years ago

Hi Jamie, I can see that Surrey Mediation Service helped you reach an agreement in 2017 and that your decree nisi has been granted. Your solicitor told us that the court amended the consent order but you no longer wished to be bound by the agreement reached in mediation as your circumstances had changed? We hate to have an unhappy customer though - so we are happy to offer you both three hours of joint mediation at no extra cost - to help you reach a new agreement. Please get in touch with us if you wish to take us up on this offer and we will book you in. Best wishes, Ali at Surrey Mediation Service

Posted 5 years ago

“The mediator didn't actually mediate. Some unfounded assumptions in the figures were accepted. We were no further on after our two sessions than before. No ideas that we hadn't thought of ourselves were tried. It was a waste of time, effort or money.”

Helpful Report

Posted 8 years ago

“I decided to take the paid consultation because after browsing for several websites which offer similar services, MediateUK website was the only one which offered lots and lots of FREE guidance (a rarity in this $$ paying world)..which was refreshing. This then gave me the confidence to call up their number. Again the experience was extremely customer friendly with the person explaining everything as clearly as possible (without rushing to keep the phone down or trying to push the paid consultation service). She was also knowledgeable and explained and even followed up with an email. At this point, I definitely wanted to book the 25paid 30-minute consultation. On the day, Ali (the MD) clearly explained everything and within 5 minutes of speaking to him, I think I have made up my mind to go with their services. Once I have completed the proceedings, I will definitely leave another review....and going by what I have seen and experienced so far, will be surprised if its going to be”

Helpful Report

Posted 2 years ago

“I originally started with a 3 star review as I'd received a service but bad advice meant it was useless. After this I received a phone call from the CEO asking to fix it, offering me extra help when they didn't have to and asked me to change the review which I gladly did thinking they'd called me cos they actually cared about my plight. Upon changing the review I couldn't even get a reply to an email. Waste of money and time for me and feel quite manipulated tbh. AND STOP ASKING ME TO CHANGE MY REVIEW! I WILL NOT!”

Helpful Report

Posted 3 years ago

Hello Rachel. I am so sorry you feel that way. I'm a little confused as I can't see what more we could have done for you. You were told incorrectly you needed a C100 by the passport office and then you filed it incorrectly at court. The MIAM is the only part we deal with, which was handled quickly and correctly. But we still offered a free conversation with our solicitor to help you resubmit it, but you never contacted her. There offer is still there, should you wish to get some free legal advice as we wanted to help on your case. I wish you all the best in getting this resolved.

Posted 3 years ago

“I thought it was very expensive and the mediator literally acted like a referee, my point being any one unqualified could have done his job, though he was a nice man !!!”

Helpful Report

Posted 4 years ago

Thank you for the review. Our accredited family mediators require an average of two year's family mediation experience to build a portfolio of cases, having undergone a foundation training course and ongoing independent assessment and training. We regularly review our prices and are pleased to say we are still the least expensive for private paying clients in Surrey. With court costs potentially in the tens of thousands, many people find mediation a quicker, faster and more amicable route to solve their issues. We wish you the best of luck in resolving your case and we are happy to continue with mediation if you need us anytime in future.

Posted 4 years ago

“Anna was wonderful. Helpful, friendly, knowledgeable and thoughtful. Lots of advice given despite a difficult situation. I am very grateful and go forward feeling more positive.”

Helpful Report

Posted 1 year ago

“Excellent Services, quick response and helpfull staffs.”

Helpful Report

Posted 1 year ago

“Fantastically helpful and reassuring”

Helpful Report

Posted 3 years ago

“Everyone is polite, kind, patient and very helpful”

Helpful Report

Posted 3 years ago

“Amazing service. I recommend Alistair Carter. Highly recommended! Thank you for the guidance and the help offered with my situation.”

Helpful Report

Posted 3 years ago

“I found the session extremely helpful. Ali was friendly and easy to talk to. I didn't feel rushed and I was able to get all my questions answered. Many thanks.”

Helpful Report

Posted 3 years ago

“Friendly, professional, on time and very helpful. Great service.”

Helpful Report

Posted 3 years ago

“Just had a free consultation as I wanted to understand my options for reaching a financial settlement with mediation as supposed to just independently agreeing something or using solicitors. Ali was reassuring, and explained several options, so I feel more confident now of a fair outcome for all parties.”

Helpful Report

Posted 3 years ago

“I had a complimentary phone call with the head of the business. Alistair answered all of my questions in a very compassionate and well-informed manner. Has made me think mediation may be the way forward.”