Mediate UK Reviews

Name: Mediate UK
Address: Access Business Centre, Mediate UK, Willoughby Road, Bracknell
Rating: 4.80

4.8 Rating 685 Reviews

96 %

of reviewers recommend Mediate UK

Company Reviews

Metrics

Info

4.8

Based on 685 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Mediate UK:

Mediate UK help people going through a divorce or separation do so as amicably, cost effectively and fairly as possible. We offer fixed fee mediation and legal packages to save you money, time and stress on your divorce or separation.

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Phone:

03309990959

Email:

admin@mediateuk.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is ok and we got there in the end but I'd not recommend MediateUK. I found the whole process very inefficient and old school. 1) It should have been identified early (in MIAM at least) that my ex-wife wasn't ready to have an open conversation about finances. It took 3 sessions - that provided no value at all to me - for there to be a suggestion that my ex should do further research or get legal advice. It took 10 months from MIAM to getting an agreement drafted on what should have been a relatively simple conversation (and it was in the end!) if both sides were prepared to make decisions. 2) the sessions to disclose financial information are 70-80% of the time with each party dictating numbers to be put on a spreadsheet by the mediator, who isn't very good with computers. Painful. I can think of several ways this could be streamlined. 3) Once we reached an agreement, it still took 7 weeks for a final Memorandum of Understanding to be issued. (after several back and forth emails with request for information that they already had... plus me pointing out recurring mistakes in the drafts) The worst point was that between the last meeting (where an agreement was reached) and the first MoU draft, the mediator suggested that we should go back to mediation (and open the can of worms again) as there was a possibility that the court would question why we moved away from 50/50 financial split. I find this to be unacceptable as the mediator is supposed to be neutral. By making such recommendation - even though we have a clear justification for it not being 50/50 - the mediator was no longer impartial in my eyes. On the positive side, Anna Stevens is very good as an admin person/point of contact and very quick to respond. I'm happy we've reached an agreement. I'd recommend mediation to everyone as a relatively cost-effective way to get agreement on a divorce. But I'd find another company to mediate it.”

Helpful Report

Posted 8 months ago

Thank you for your detailed feedback. We’re glad to hear that you eventually reached an agreement and appreciate your positive comments about Anna’s responsiveness and support. We’re sorry to learn that aspects of our service did not meet your expectations. We always strive to deliver a streamlined and efficient process, and we regret that this was not your experience. Your points about identifying readiness for mediation, improving the efficiency of financial disclosure sessions, and ensuring timely drafting of agreements have been noted. We will review these areas to see how we can improve. We understand the importance of maintaining neutrality in mediation and take your comments regarding this very seriously. We aim to help clients reach agreements that are fair and work for both parties, and we’ll reflect on your feedback to ensure our mediators continue to uphold the highest standards of impartiality. Thank you for taking the time to share your experience, and we wish you all the best for the future. If there’s anything further we can do to address your concerns, please feel free to reach out. Ali Carter, Founder Mediate UK

Posted 8 months ago

“Felt we were being charged to just slowly fill in forms we could have completed ourself. If was amicable at this stage but the pace was not assessed as to what we needed. It is now in the has of lawyers with parents estranged from children. Was a formula rather than assessing the needs and personalities of the customers.”

Helpful Report

Posted 3 years ago

Hello - we are sorry you felt the process did not work for you. I was surprised to see the feedback as I can see we helped you both agree a full parenting plan and then had one session on your financial disclosure and you were then going to get more information. For finances we have to agree your financial disclosure initially, as this is what a court and any solicitor would expect us to do. It's part of a 4 step process you follow when discussing finances and is much cheaper doing it through mediation than through solicitors. I wish you all the best in reaching an agreement through your lawyers and we will be happy to pick up your mediation at any point in the future should you wish to.

Posted 3 years ago

“Dear Sir / Madam, I only attended the initial meeting and then one joint session but I was very concerned about how your mediator dealt with the domestic abuse and violence esp in 2019 when it is known all the different aspects that are considered as abuse. He seemed to have a very black and white view as to what abuse was and how people being abused would act or should act. He seemed to have very little understanding of coercive control or the victim being unable to make such 'obvious' choices. This was esp apparent when he was giving examples about parental responsibility and one parent reporting another to social services, often at times sounding like he was blaming the un-reactive parent (often the mother) . He showed no understanding that the un-reactive parent may be suffering abuse and too scared to act. I think there should be further training about abuse in all it's faces and show more empathy and compassion. Many thanks, Kate”

Helpful Report

Posted 5 years ago

Hello Kate. Thank you so much for taking the time to leave a review. Prior to setting up the business, I worked as a police officer on the domestic abuse team for 5 years, so we take any issues resolving domestic abuse very seriously. All our mediators are trained on this subject and your mediator in this case has been on an advanced course run by the local council on identifying and dealing with instances of domestic abuse. Irrespective of this, we are always wanting to learn and improve our service, especially where abuse has taken place. To this end I would be really grateful if you would like to call me directly to go through your concerns about your mediation session. I am on 0330 999 0959 or alistair@mediateuk.co.uk and am happy for you to call anytime day or evening. I can see you reached agreement in the mediation session on 10 separate parenting matters, so I hope that you did find some benefit to the process. Ali Carter - Mediate UK

Posted 5 years ago

“Biased and not at all happy with the outcome.”

Helpful Report

Posted 6 years ago

Hi Ross. We are delighted we managed to help you reach an agreement - one of the 90% of our clients who do through us. If you are not happy with the outcome you agreed, we can continue the mediation or you can take your case to court for them to make a decision. All our mediators, processes and company ethos is to remain completely impartial - so I will be happy to chat with you to see why you did not think this was the case. I can be reached anytime at alistair@mediateuk.co.uk. Best wishes and thank you for your review.

Posted 6 years ago

“I don’t feel mediation helped at all. I ended up feeling just as bullied in mediation as I did before it. Waste of time, waste of money.”

Helpful Report

Posted 6 years ago

“I felt that I wasn’t helped even when the mediation service could see that I was doing everything asked and my ex wife was being obstructive and didn’t really want mediation.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to write your review. The over-riding principals of mediation are we must maintain our neutrality at all times and that the whole process is a voluntary one. We cannot therefore help one party more than the other and if one side does not wish to take part, we cannot hassle, chase or coerce them in any way. Instead, both parties receive regular (approximately 3-monthly) emails from us requesting an update. If both of you wish to re-engage in the process in the future, we would be happy to help you reach an agreement - just as we do for 90% of our clients who mediate through us.

Posted 6 years ago

Mediate UK is rated 4.8 based on 685 reviews