Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,946 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,946 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Email, Live Chat, Telephone

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service. Our flight and bags were delayed, and the driver didn't even call and left despite us pre paying for the taxi. It clearly states on the website that drivers will wait no matter what. We then cancelled our return taxi a week later, and didn't get a refund (despite being well outside of the 2 day collection date) Now, 3 weeks later, still nothing despite my chasing and they say another 3 weeks. Meanwhile we are out of pocket. From the website - Flight delays: If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge. If we are unable to reschedule your transfer due to lack of available vehicles, you will be refunded in full for the affected transfer - UNTRUE For a company that states 'they are always here to help', I would say the opposite. AVOID”

Helpful Report

Posted 3 years ago

“réservation LY6438 du 25 May Attention grosse ARNAQUE. Personne n'est venu nous chercher à l'aéroport de l'ile Maurice et personne ne connaissait cette entreprise. Malgré plusieurs tentatives pour contacter le service Co (ce qui nous a couté 2 bras de hors forfait téléphonique ) notre dossier est resté en suspend. A ce jour toujours aucun remboursement en vue et le service commercial est sourd à nos messages .... Nous avons du prendre un autre moyen de transport dans l'urgence qui nous a couté une fortune.”

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Posted 3 years ago

“Very bad service. I would not suggest booking through suntransfers. The company books a taxi (or not). I expected additional service when my flight was delayed, but instead suntransfers hides behind a 'call us' policy when the drivers is not showing up which made me paying for an extra taxi (which was cheaper as well). When addressing, there is no compassion or services at all. Would not recommend for a next trip.”

Helpful Report

Posted 3 years ago

“Unreliable Transfer Company We used Sun Transfers in Jul 22 in Rome. I have lodged a complaint with the company twice now and received no response even though I was told we would. Issues encountered 1. Sun Transfers cancelled our booked transfer just as we were travelling to the airport, via an email and a call up. We were travelling Friday with taxi booked for Sunday morn from Rome to Cruise Port, no offer to find alternative for us, this left me searching for transfers whilst travelling. Reason provided broken taxi! 2. After arriving in Rome, we waited an hour and 15 mins for our taxi from airport to Rome centre to turn up. At this point I rang the not so helpful helpline as per instructions, only to be rudely shouted at by customer services about reading the instructions, i kept advising I was reading the instructions having had a copy in front of me, she continued to rant at me, even shouting! I could not get a word in, eventually I managed to stop the lady by abruptly shouting hello continually at her, eventually she checked our customer docs and advised we hadn’t been sent a second email where the instructions were changed. We were then told to standby, a call returned 15 mins later and no taxi, the taxi had broken down again! Huge apologies and told to log complaint when back in UK. 3. I advised customer services I would not use them again and was very disappointed about both let downs. 4. I had a 3rd transfer booked and attempted to cancel, expecting to be refunded given the experience over one weekend! I have emailed this, I was told to log a claim and a response is received in 30 days, no response 3 emails later. 5. Beware, i have been refunded for two of our trips but took an FX hit of £25 for both trips as invoiced in Euros. I have always used this company and albeit they were always late and never there holding the sign with your name on it as they advise, but to not turn up and then to be shouted at by customer services on what should be a happy occasion commencing your holiday, it was completely out of order and your agent should be re-trained on customer service handling. I don’t usually write many reviews however I didn’t want other holiday makers going through the same drama as we did! We have since used booking.com with no drama!”

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Posted 3 years ago

“Worst service ever. Was made to wait in the sun at 40 degrees with 2 little kids for 1 hour delay without notice. Call center unable to help and simply hanging up”

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Posted 3 years ago

“Der gebuchte Fahrer von Suntransfers.com war bei der Ankunft am Flughafen Lamerzia Terme nicht anwesend. Auch die gewählte Notfall-Nummer war nicht erreichbar. So mussten wir zu später Stunde selbst einen Transfer organisieren, was auf diesem kleinen Flughafen nicht einfach war für 4 Personen mit Gepäck. Mit einem Mail wurde uns eine Antwort innert 20 Tagen versprochen. Da warten wir noch heute. Entsprechende Reklmationen meinerseits bleiben ebenfalls ohne antwort. Auch die Rückerstattung ist bis heute ausstehend.!!! Nie mehr wieder eine buchung mit Suntransfers!!! Albert G. (Switzerland)”

Helpful Report

Posted 3 years ago

“I had booked a transfer from Bordeaux Airport on the 5th Aug for 2 adults and 2children. My transfer never showed. I rang the emergency number . I was told to get another taxi. very poor service. would not recommend. I have still not recieved a refund.”

Helpful Report

Posted 3 years ago

“This service was awful! We booked at transfer from Malaga airport, arriving at 1 am. We gave all the flights details . Our flight was 15 minutes late to arrive , we collected out luggage came through arrivals expecting to see our taxi! But no one with our name on a notice board was there. We phoned a number which was on the email conformation. We phoned them the operator said they would contact the taxi and he would ring straight back, 15 Minutes later no one called back. So we phoned again, this is now 2am, the operator put us on hold , they returned over 5 minutes later to say the taxi was here but didn’t wait, we said came they send another taxi , they said they couldn’t and we would get an email stating we would get a refund and hung up! We were stranded at the airport!! We still haven’t received a refund and this incident was 22nd July 22. I would never use this service again and I would advise others not to use them ! Shocking service!!!!!!”

Helpful Report

Posted 3 years ago

“Start of our holidays was super we meet a very positive happy lady who collected us from Girona airport and transferred us to our destination. All positive great start to our family holiday of a group of 10. 4 adults and 6 kids. But on our collection this was the worst nightmare any family can think of. Standing waiting with a couple of 4 and 5 year old at our hotel at 4am in the morning. We gave the company 15 min grace and than with the help of the receptionist got through to the company we waited another 20 mins but we never got a call back so we rang again. Our resulting answer was no one was going to collect us and ring taxi and they will pay the bill once we got receipts in Reading the email they will investigate and get back to us which can take upto 20 days which is a joke as they know we never got collected and the company are at fault. Ringing other taxis to bring us at 4.50 at a distance of 40 mins, when our flight is at 6.45am we'll let's say it not the best. Kids distraught in case we missed our flight. Luckily we just had enough to cover 3 taxis. Such a bad experience as we paid all up in front. Won't be using this company again and I'd advise people to pay half fare only. We are now out of pocket of upto 180euro before we got home.”

Helpful Report

Posted 3 years ago

“Suntransfers was not in the arrivals when we landed and they said they would try to pick-up our party of 6 but it would be difficult with such a large party. We were refused a refund.”

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Posted 3 years ago

“Je ne recommande absolument pas cette compagnie, on a réservé deux semaines avant notre arrivée et le jour j arrive, et personne n'est là ! Cetait tard la nuit avec un enfant bas âge ! On a du prendre le risque de partir avec un clandestin et payer 100 euros de plus et encore perdre de la route. On a vecu une experience très désagréable ! Cet act inadmissible et irresponsable de la part de cette sois disons société pourrait engendrer des conséquences graves ! Et cerise sur le gâteau quand jai remonté ma réclamation la réponse cetait quelle sera traité dans 30 jours. Honnêtement, ca sent l'arnaque ! Bref je ne vous recommande pas!”

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Posted 3 years ago

“PESSIMI!!! zero stelle è quello che meritano! Prenotazione andata da Orly e ritorno per Orly.Cancellata la prenotazione dell'andata pochi giorni prima, confermato il ritorno, annullata prenotazione del ritorno il giorno o prima della partenza per poi riconfermare il ritorno pochi minuti dopo. Mi inviano il messaggio di conferma con voucher allegato il giorno prima della partenza da Parigi e la mattina della partenza non si presenta nessuno. Ci hanno lasciati a piedi con due bambini e le valigie con il rischio di perdere il volo!! Prima cosa al mio arrivo sarà fargli causa! Ho sbagliato a non prenotare anche il rientro con l'azienda dell'andata molto più affidabile!! Pessimi e dire poco”

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Posted 3 years ago

“Driver did not turn up at agreed collection point confirmed by the original driver from the airport!”

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Posted 3 years ago

“1 hour late for outbound taxi journey and didn’t turn up at all for the return journey to the airport. Do not use!”

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Posted 3 years ago

“A FUIR ! Sans réponse à mes réclamation depuis plus d'un mois, sun transfert à annulé deux fois mes prise en charge et ne veux pas me rembourser le taxi que j'ai dû prendre ni le trajet qu'ils ont annulés à la dernière minute à chaque fois. Ce n'est pas la première fois que j'ai une mauvaise expérience avec eux. Je le déconseille.”

Helpful Report

Posted 3 years ago

“2.5 hours from Palma to Playa de Muro (double-time compared to public bus), it tells everything about the service.”

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Posted 3 years ago

“Totally unreliable. Booked 2 transfers and both didn’t show up. Terrible customer service. Was told lies until they admitted no car coming on both occasions DO NOT BOOK WITH THIS COMPANY THEY ARE TERRIBLY UNRELIABLE AND VERY POOR CUSTOMER SERVICE TO DEAL WITH”

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Posted 3 years ago

“Booking and money taken, no car turned up on the day to take us to the airport. Contacted the company no one returned the call. Had to call again, to be told order a taxi elsewhere that no car was coming. This resulted in panic and stress as we were afraid we would miss our flight. We have tried contacting the company numerous times to be told the usual yarn, they need to do an investigation. I can see from all the other reviews this is what they say to delay refunding our money. I work damn hard for my money and I will not be swindled by SUNTRANSFERS When I ring they disconnect but that’s ok I’ll keep ringing and reviewing. I hope anyone reading this chooses another company. What happened to us wasn’t a once off. Read the reviews, chances of a car turning up are 50/50 I personally will not use them again.”

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Posted 3 years ago

“ABSOLUTELY DO NOT RECOMMEND. Horrible experience. Arrived to Mexico City in the middle of night to no transfer there to greet me. (Great news for solo female traveller in CDMX). After checking the two arrival gates with heavy suitcase I called the UK help centre (another unnecessary expense) who tried calling my driver. I was then told after 20 mins they were unable to reach me driver and I should find an alternative route to my hotel. I held off writing this review but it has now been almost a month and no member of the team have followed up with me for my refund, apology and additional compensation for stress and last minute transport costs.”

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Posted 3 years ago

“An absolute disgrace. No response to numerous e-mails when we were on holiday, didnt show up to collect us in spite of the service being paid for in advance. Left 3 children, one with special needs in absolute terror at the prospect of missing out flight home. I had to pay for an expensive last minute transfer though another carrier less than 2 hours away from our flight and just about made it onto the plane. Also on the advice of Sun Transfers I have sent a receipt for them to reimburse me. Hasn't happened. Still no reply to e-mails in spite of numerous attempts. I have made an appointment to take legal action against this company. Something they could have avoided, and still can, if they responded and re-funded me like they said they would. This resulted in a very stressful situation especially for my daughter. This is really unforgivable.”

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Posted 3 years ago

Suntransfers.com is rated 4.6 based on 11,946 reviews