Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,942 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,942 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bus picked us up from airport. One of our party left his bag on the bus with passport, wallet ( £100) and driving licence as we were dropped off at the hotel. Rang them 5 minutes after being dropped off and was told to ring back in the morning. Rang the next day and to be told they had the bag( happy days ) then we had a phone call to say it had been dropped at the hotel, but this was a liar 😬 rang back again over the weekend Not once I would say 20 times for them to then say they didn't have the bag, but then to say they had the folder that was in the bag with passport in 🤦‍♂️ ( winner you may say) Not. Then for more phones call for them to say they didn't have the folder. So No bag No passport and No wallet. Mist our flight home, extra night in benidorm and new passport from embassy. We didn't care about the money or bag. Just wanted the passport back. I'd never use these again”

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Posted 3 years ago

“Worst experience!! Even though we gave them 8 hours notice, they refused to reschedule and they refused to refund money. Horrible service and they don’t stand behind their written policies. NEVER USE THEM!!”

Helpful Report

Posted 3 years ago

“no one picked me up at the airport, customer service exceeded, I have been waiting for my refund for over a month and multiple reminders. it's scandalous especially since it's more expensive than a taxi in the end. extremely disappointed. to avoid”

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Posted 3 years ago

“Not happy about being kept waiting at the airport for our driver.”

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Posted 3 years ago

“réservation navette LW 5707 en juillet au Portugal Espinho la navette n'est jamais arrivée. aucune prise en charge par assurance qui nous dit de nous débrouiller seul et de faire réclamation. réclamation envoyée 25 juillet AR promettant réponse dans les 30 jours. rappel de ma part le 29 aout 2022. Toujours sans réponse ni remboursement. je commence à douter de l'honnête de ce site”

Helpful Report

Posted 3 years ago

“Plane delayed and arrived at Malaga Airport 02:15. Paid for and arranged Suntransfers but nobody turned up. Rang office to be told there was no drivers available and put the phone down. Have requested refund but reading reviews on here not sure of any . Never again 😡”

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Posted 3 years ago

“Refused to refund money after they refused to reschedule pickup due to plane delays even though they had 6 hours notice. Their price was more than double what an UBER cost. Rude and belligerent.”

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Posted 3 years ago

“would give zero stars if i could. we booked transfers in advance the first one they cancelled as it was too late, which is ridiculous for airport transfers. the second time they cancelled without bothering to tell us although we had a text day before confirming the trip. we were left at the hotel for 30 minutes with 2 babies and a child and they were no help on the phone atall. 100% would not recommend.”

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Posted 3 years ago

“Paid for a private taxi got a dirty Ryanair shuttle bus at our 5 star hotel driven unshaven and dirty.windowswere so dirty internally when the sun shone couldn't see out them this not only a danger to the driver but also the passengers.i hope suntransfers listens to my review which I've sent them as it won't be long before there's a serious accident,pity as we use them 3 times a year be interesting to see if they respond ,as they quick enough on taking the money.”

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Posted 3 years ago

“They didn’t show up and refused to refund money. Worst experience ever.”

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Posted 3 years ago

“Worst experience ever !! Nobody welcome you at the airport After 15 minutes trying to find someone you are the one who need to look for them, because nobody cares Later, the vehicle that transported us, was awful. Old, dirty and in very bad conditions. And finally, as the other issues wasn’t enough, we had to stop two times for gasoline!!!! Worst transportation experience ever Never will use suntransfers in my life… And neither do you”

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Posted 3 years ago

“Horrible company!!! When luggage was lost and we had to wait at airport, they refused to reschedule pick up and refused to refund money. Rude and horrible”

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Posted 3 years ago

“I booked a taxi from Knock Airport to Galway they accepted the book a week later cancelled the booking with no reason.”

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Posted 3 years ago

“I will probably never use Suntransfers again after the incident in Paphos, Cyprus this last sunday. I booked a service on behalf of my mother from Paphos to Limassol. After my mother was picked up from the airport, the driver probably decided to make some extra money and picked up another passenger who was not a part of the trip and even this passenger was taken to his destination before my mother was. This is the most rude and unprofessional service ever. We pay for a private taxi and expect to get it.”

Helpful Report

Posted 3 years ago

“Our flight was delayed by 20 min. Upon exiting the airport there was no one to greet us - 20 min later I phoned to be told the taxi would be there in a few min? 20 min later I phone again to be told they are there? I assure them they are not. I then discover there is a rep on site but she doesn’t advertise this? They try to get me to share a taxi. Nice try as both wd pay €70 so you make a nice profit. After 1hr 30 min taxi finally arrived and we got to the hotel after the transfer bus? The company have given a €13 euro refund. Gee thanks… I find that insulting.”

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Posted 3 years ago

“Lads, never ever book with Suntransfers. My wife and my 4 kids stayed in Spain Islantilla. We booked a taxi for 6 from hotel to Airport 2 months in advanced. Taxi was booked to arrive at 6:30am but it never showed up!!!. I received a call 17 mins before arrival to inform taxi cannot arrive because of mechanical problems. Then, I got an email 2 mins later saying there was an administrative error. We almost missed the flights because we had to find two taxis (double amount) at 7am by ourselves and airport was 1 hour away (we were 6 passengers so we had to get two taxis). It was also shocking that each taxi was cheaper than what Suntransfers initially charged us. Regarding the refund, it has been very stressful because none answer our emails and they are not willing to even pay for the difference. Absolutely horrible experience with Suntransfer.”

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Posted 3 years ago

“Booked a minibus from hotel in Barcelona to port but bus sent not big enough and not as booked so late embarking on our cruise. Same happened when we disembarked as 8 of us had an early flight bus again not big enough for us and luggage. They sent a driver that didn’t speak english and we weren’t prepared to wait for another car so 2 with luggage had to get a taxi to the airport. I had confirmed the night before the number of passengers and reminded them about the early flight and received confirmation that the correct vehicle would be sent for us and others on later flight.”

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Posted 3 years ago

“Awful service on the way back. Told a pack of lies and have ended up well out of pocket even if their promised refund arrives. The offer of a 10% discount on the next booking just adds insult to injury. See their reply below Dear Scott Arnott Arnott, Further to our conversation regarding your Suntransfers.com booking, I have spoken with our local office and wanted to confirm the situation. Unfortunately the problems you encountered were caused by an administration error resulting in the incredibly poor experience you encountered today and we are truly sorry for this. We pride ourselves on the quality of our service and on this occasion it is clear that it fell well short of our expectations. We have immediately refunded the cost of the affected transfer to the card or Paypal account used to make this booking, which your bank or card processor may take up to 10 days to process. Please note that the refund will be processed under the name of St.Services Iberia or Suntransfers.com. As a gesture I would also like to offer you a 10% discount against a new booking made with us, valid for 12 months from today. I hope you have the confidence to take up this offer and we have an opportunity to demonstrate our normal excellent service standards. To apply the discount/credit note, please start a new booking and call our Customer Service team before completing the payment online. Please call and quote the booking reference”

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Posted 3 years ago

“I booked transfer to the airport in Sardinia, was trying to change pick up time for 30 min earlier, was very difficult to get an answer. Finely I got email confirmation that time was changed, however the driver never showed up, nor called or send text… I had to book urgently another taxi and pay much more for last minute booking. Absolutely not possible to get someone on the phone. Not reliable company at all. Bad expirience, will not book with them anymore. Hope I will get my money back.”

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Posted 3 years ago

“Arrived at kefelonia airport,collected luggage went outside to find are transfer and no taxi. Rang sun transfer and was informed the taxi had been cancelled and the money put back on the card. Arranged are own taxi, cost €25 for 3 km Checked email and was informed while we were on the plane that they had indeed cancelled the booking”

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Posted 3 years ago

Suntransfers.com is rated 4.6 based on 11,942 reviews