We booked the transfer on the reviews from Da Nang to Ho Chi Min City, Vietnam and everything was going well. Our flight was at 11.45am from Da Nang and did not need to check our e-mails or so I thought. When we got to the airport we found our flight delayed to 1.30pm. We went to our e-mails and to our surprise , found it was delayed and Suntransfers cancelled our transfer. They knew the hotel we were staying at and our contact number. We managed to change to a flight at 12 noon which got us into Ho Chi Min at about the same time. They stated they did not have time or staff to arrange the transfer. We asked them to reconsider but they refused. We flew to Ho Chi Min City and we were concerned about getting scammed by a taxi but it was an easy process and cheaper than Suntransfers. There was a taxi desk and we were lucky we had enough money as we could not see an ATM. One of the staff took us to a green taxi and it was a pleasant trip, not far from the centre and the driver was very helpful. We were disgusted with Suntransfers and cancelled the return journey to the Airport and a local taxi was a 1/3 of the price. We asked for a refund and they stated because we had cancelled the transfer within 24 hours we were not allowed a full refund which was not the case. We complained and they gave us a 1/4 of the cost back for something out of our control. It maybe easy for them to organise in Europe but beware when they deal with transfers in East Asia. Metered taxis in Vietnam are very good and hotels will help you without any problem. Super Country. Thankfully it did not spoil our great holiday.