Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,904 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,904 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting at Tunis Carthage airport for over 30 minutes for a 7 seater bus. Customer service poor. Arrival i for.ation poor”

Helpful Report

Posted 3 months ago

“Never ever use them! I pre booked in advance for a pick up from Faro airport. We landed at 9.45 waited to get through passport control and then for our luggage (faro airport isn’t the most organised! ) .. got out at 10.50 and the driver had gone! Left at faro airport with 7 members of my family and suitcases and no pickup! Rang sun transfers who were not helpful at all and refused to refund us!”

Helpful Report

Posted 3 months ago

“Will not use again! Arrived at Dalaman airport to be told we should have been here yesterday and there wasn’t another car to take us to our hotel. We couldn’t call the emergency number as our phones didn’t work without WiFi. The man then said if we pay again he can arrange a car to take us wtf! It was 3.30am, two women in a foreign country, stranded at the airport. I told him to shove his offer and we took an airport taxi. Cost us an extra £85!”

Helpful Report

Posted 3 months ago

“It worked perfectly. It worked perfectly. Easy booking, a short wait at Corfu airport, but then we were driven straight to the hotel door in Agios Stefanos, northwest Corfu. When it was time to go home, we were picked up at 2:20 AM, again without any issues. It’s an easy and inexpensive alternative to car rental or a taxi.”

Helpful Report

Posted 3 months ago

“Driver wasn't there at arrivals as promised. Had to pay for another taxi as we waited for over half an hour and there was no reply on the emergency phone numbers. I even spoke to some of the drivers who said they did work for suntransfers but they assured me that my name was not on the lists. I am refused a refund. Its disgraceful treatment and what a stressful start to my holiday. I will never use them again.”

Helpful Report

Posted 3 months ago

“We had a terrible service from them when we went from Malaga Airport to Sotogrande in May. They held us up for ages at the airport claiming their car wasn’t big enough for our luggage (1 case, 1 golf clubs) but it was easily big enough - he just didn’t want to put the seat down to accommodate the clubs?? Eventually he agreed to put the seat down but we were so late, I missed my appointment at the hotel. He then charged us extra for the toll road which should have been included. Their customer services team did not believe our version of events and have told us our case is closed - after they’d sent an email saying “Your Voice Matters”! Outrageous, especially after we have used them for years - we will not use them again as we can’t trust who they send us in future.”

Helpful Report

Posted 3 months ago

“We recently Suntransfers last week when in Lanzarote and the service was exceptional. We changed hotels part way through our holiday and it was a simple WhatsApp message to Suntransfers and they sorted everything for us, they even credited us the different between the original transfer and the new transfer without us asking. Brilliant service and highly recommended.”

Helpful Report

Posted 3 months ago

“Worst experience ever with this company, driver 40 minutes late and family of 5 had to leave 1 family member and a suitcase at the AirPort as the minivan was too small, even we paid extra for golfbag. Customer Service accused us of lying when complaining, stay away…”

Helpful Report

Posted 3 months ago

“very disappointed with the service I received. Driver never showed up inspite of receiving a confirmation email the night before. I travelled with my mother who has limited mobility. I had to chase up my refund. I will never use this service again. BUYER BEWARE.,!!!”

Helpful Report

Posted 3 months ago

“Excellent service , driver waiting for us when we landed at Alicante airport. Collected on time from our hotel for our return flight.”

Helpful Report

Posted 4 months ago

“Wir haben einen Privat-Transfer für 2 Personen ab Dalaman / Türkei gebucht. Wir wurden mit einem Namensschild am Flughafen empfangen und haben die Fahrt (ca. 70 km) in einem äußerst noblen Maybach-Bus mit Luxusausstattung genossen. Für den Rückflug wurden wir ebenfalls pünktlich, morgens um 4:15h abgeholt mit einem nagelneuen Mercedes-SUV Hybrid. Die Fahrer waren sehr freundlich und wir würden jederzeit wieder bei SUNTRANSFERS buchen. Einfach TOP! We booked a private transfer for 2 people from Dalaman / Turkey. We were welcomed at the airport with a name sign and enjoyed the journey (approx. 70 km) in an extremely classy Maybach bus with luxury equipment. We were also picked up on time for the return flight at 4:15 in the morning in a brand new Mercedes SUV Hybrid. The drivers were very friendly and we would book with SUNTRANSFERS again at any time. Absolutely great!”

Helpful Report

Posted 4 months ago

“First time user of Suntransfers, was a bit apprehensive. No problem, straight on the coach within 5 minutes we departed for Benidorm. Took me straight to the hotel, unlike other transfers where you get dropped at the nearest bus stop. Fantastic all round service. HOPE THE RETURN JOURNEY IS JUST AS GOOD?”

Helpful Report

Posted 4 months ago

“Bei der Ankunft mussten wir noch 20 Minuten auf den Fahrer warten. Bei der Rückreise kam er 35 Minuten zu spät. Erst war der viele Verkehr schuld, dann war er am falschen Hotel. Dann fuhr er noch im Schleichtempo und telefonierte laufend mit seinem Handy. Wir waren 10 Minuten vor Boarding am Gate. Die Abholzeit hatte Suntransfers vorgegeben. Leider ist der Kundenservice bei Beschwerden uneinsichtig. Schade, jetzt haben sie einige Kunden verloren.”

Helpful Report

Posted 4 months ago

“Hello, I booked a transfer for my son from Corfu airport to Sidari to our shared hotel. The booking went smoothly and the confirmation was correct. When we arrived in Corfu, my transfer through our package tour was already ready and we looked for the MTS counter as stated on my son's booking confirmation. After 10 minutes, an employee came and told us that the booked transfer was supposed to take place at 9 p.m. But it was 10 a.m.! Apparently I had booked incorrectly even though everything was correct on my booking confirmation. After some back and forth, she was able to book my son on a different transfer which was supposed to leave 2 hours later. However, as my transfer left at 10:30 a.m. I had to leave my son at the airport hoping that everything would work out. A small bus came and picked up my son and took him to the hotel two hours late. That was not a great start to our vacation and was incredibly stressful. I have no idea what went wrong on arrival as you have to state your flight number and time. Fortunately, the return transfer worked.”

Helpful Report

Posted 4 months ago

“First time with Suntransfers and top experience. At Gran Canaria airport very well marked where the meeting place is. Within half an hour after receiving the suitcases already left with the shared bus to our hotel. Also received correct and timely notifications for pickup place and time to airport. Shuttle service was punctual . Friendly and polite reception from the driver. Next time definitely back transportation with Sun Transfers. Translated with DeepL.com (free version)”

Helpful Report

Posted 4 months ago

“They don’t deserve a star at all. Booked a transfer with them. Our flights were delayed. We completely missed the last flight into Shannon Ireland. They were contacted right away and told the flight would be rebooked for the following day. I was asked to send confirmation. When I didn’t hear from them I contacted them back. They said they would not transfer the booking to the next day. It was not within the 48 hour window. As a flying passenger we don’t always know when we are delayed or cancelled. They took our money and ran. Very poor business practices.”

Helpful Report

Posted 4 months ago

“Disgusting service and no help at all when phoned. Got robbed €100 ,great start to a holiday”

Helpful Report

Posted 4 months ago

“Driver was not waiting for us and I had also to pay for the parking. Next time I would rather take a taxi or bus before a company that was not professional”

Helpful Report

Posted 4 months ago

“Return transfer would have got me to the airport over 4 hours before my flight. They said a 6am pick up and I had to walk 10 minutes from my hotel (which they were able to drop me off at no problem) I asked if they could get me on a later shuttle they said no. when I said I'd book a private transfer instead and asked for a refund for that leg of the journey, I was refused”

Helpful Report

Posted 4 months ago

“My return journey had too be cancelled. Iwas informed my collection time was at 8.50am destination time to the airport would be 1 hour 20. I explained this by email and phone call that we would be arriving at 10.20 and my flight was at 11.10am. Checking in passport control and security would take at least an hour. Once again I explained this and asked if I could get my transfer earlier and was told NO there was no way changing our collection time. So I'm out of pocket of 48 euros from suntranfer and I got to spend another 55euros on a taxi. I'm really disappointed 😞. I'm looking forward to hearing how you can resolve this unnecessary issue.”

Helpful Report

Posted 4 months ago

Suntransfers.com is rated 4.6 based on 11,904 reviews