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Stolen Goat Reviews

4.9 Rating 6,784 Reviews

97 %

of reviewers recommend Stolen Goat

Company Reviews

Product Reviews

4.9

Based on 6,784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Stolen Goat:

At Stolen Goat our mission is to inspire you to find freedom through sport so that you can live a happier, healthier life.

How we do that…
With a focus on emotive design and strong customer service, we partner with award winning manufacturers to create a range of premium products and services that encourage and enable freedom and adventure through cycling, triathlon and the great outdoors.

Visit Website

Phone:

01256 856200

Email:

help@stolengoat.com

Location:

Stolen Goat ltd Unit 20 Murrell Green Business Park
Hook
RG27 9GR

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Stolen Goat 5 star review on 19th March 2024

Stolen Goat 5 star review on 15th March 2024

Stolen Goat 5 star review on 2nd February 2024

Stolen Goat 5 star review on 18th January 2024

Stolen Goat 5 star review on 13th December 2023

Stolen Goat 5 star review on 12th December 2023

Stolen Goat 5 star review on 14th November 2023

369

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication through the order process. Reasonably quick delivery. The quality isn’t just quite there yet. I bought a jersey to try the brand but it won’t be tempting me away from R***a.”

“Ordered the black alpine body line bib tights off the back of already having the 3/4 ones, which I love. However the fit is slightly different on these and the pad inside is not as comfortable (in my opinion). Consequently I am a little disappointed this time round as all my other stolen goat items have been spot on”

Hi Sarah - we're sorry to hear this. We've got in touch by email to see if we can help exchange these for you :) Best wishes Stolen Goat

“Great head band to help keep Your ears warm in the cooler spring and autumn days, however it’s quite big, so as a woman I find it slips down.”

“Ordered a summer jersey in my club colours at my normal size. Although quality was very good the sizing was a bit to be desired. As it was a non refundable product I luckily passed it onto another club member. I would advise going up a size from normal on tops.”

“Please review the sizing for women. A unisex xs glove is not small enough. I had friendly emails with customer service on the sizing of the gloves but I'm writing this review as maybe it will help bring about change. The change I want is manufacturing smaller gloves, and giving a measurement guide that isn't only about palm width but also finger length and diameter of whole hand which is likely to be smaller on a woman. I measured my hands and ordered the gloves that matched the size guide which were a medium and a size small just in case. Both pairs were too big. I spent 8 pounds returning them and got the xs. Decided to keep those but the index finger length and thumb are too long as well as them being baggy on the back of my hand. This purchase took longer than it would have if the sizing guide took into account the difference in measuring a woman's hand and it cost more. I gave feedback but didn't get the sense that anything would change because of it. I've been reading other women's reviews where the xs have been too big. So...with my small hands I'm writing this review in the hope that at least the sizing guide could be adapted. And ps I know plenty of women cyclists with smaller hands than mine, so please look at making a smaller size. Thank you for listening stolen goat”

“Disappointed that your life time guarantee means I have to pay for the repair and then you send me a voucher to spend with you.! So not ideal as the repair was expensive and I could have had it done cheaper elsewhere. Your winter water proof gloves are nice but not waterproof. Your kit is good I love my jacket, but you guarantee system needs explaining better.”

“Arms are very tight and shirt is a little short, pairs well with high waisted bike shorts/pants. 5'5" 140 lbs, would consider sizing up to a large so the sleeves aren't so tight and there is a bit more length. Overall, material is incredible and colors are beautiful.”

“As my item never arrived on the quoted delivery I phoned Stolen GoatI was advised the shirt was showing in stock but could not traced however another search and it was found and shipped DHL were late with their delivery promise I am sure I have done a review previous for this”

“I found the sizes to be too large. Have ordered clothes from this company before but the sizes seem to have grown.”

Hi Gillian Sorry to hear the sizes didn't work for you - we'll get in touch to see if we can help you with an exchange. Best wishes Alison

“Service good. Product shabby after 1 wash the stitching has come apart on my cap, will sew up but not really acceptable on a £18 product”

Sorry to hear this - certainly not what we'd expect. We've contacted you and arranged to ship a replacement to you ASAP :)

“I really love this top but the design on the sleeves seems to have changed different to previous tops I have bought & so they roll up - u might be able to c this in the pic! (not sure if this is caused by the reflective detailing?)”

“Customer service has diminished and secure delivery is a concern”

Hi John Many thanks for taking the time to leave a review although we're sorry and concerned to hear you feel our customer service has diminished and that you're concerned about secure delivery. We can see your last delivery arrived within 2 days. We can't see that you've been in touch directly since last January but we'll contact you to see what we can do to help put things right. Best wishes Alison

“C&C gloves I purchased gloves as they were described as deep winter gloves my hands were freezing on a 3 mile ride the day before I had rode 20 miles in some gloves from Aldi I did complain about them but was told I needed silk under gloves I’m not someone who feels the cold usually I ride all year round and ride a motorcycle so I’m used to the cold I also purchased a winter cap that’s very comfortable and warm”

Hi Andrew Many thanks for taking the time to leave a review although we're disappointed you didn't get back to us because we did offer to do our best to help if you felt the C&C gloves weren't going to be of any use to you. These are one of our most popular items and we have many 5 star reviews on the website with lots of customers saying they're the best winter gloves they've ever had. Depending on how much you feel the cold, in current temps (which have been exceptionally low and below our UK average) we suggested you might benefit from wearing silk liners underneath them. We do hope in slightly warmer temps, you'll find them incredibly useful and comfortable but our offer still stands: if you really don't feel they are going to be of any use to you, please get back to us and we'll do our best to help. With very best wishes Alison

“This is the first time I've ever spent £40 on a pair of gloves. I really hoped that they would keep my fingers warm on the coldest of days. Sadly not.”

Hi Jane Many thanks for taking the time to leave your review - we've contacted you by email to see how we can help :) Best wishes Alison

“Overall the service was good however I did find the postage and packaging charge expensive. My husband reported that the gloves I bought him were not warm enough to use for winter despite them being purchased as your winter gloves and I have had to get him another pair. The gloves from you are still very nice and will be used later in the year.”

“Delivery was a nightmare. It was to be delivered to my mums. They said they rang the bell but no answer- my mum was in. So i rearranged delivery to a named outlet. When I didn't hear from them that it had been delivered, I went along anyway only to be told they weren't yet set up to receive parcels so had turned it away. In the end I had to drive on the morning i wa sleazing for holiday, across the city to receive parcel from delivery depot.”

Hi Susan Many thanks for taking the time to leave a review, although we are disappointed to hear the delivery of your parcel was so problematic - please accept our sincere apologies on behalf of DHL. We will always do our best to intervene and do what we can to help, should any customers get in touch with delivery issues. We sincerely hope there won't be any issues with any future orders for you. With best wishes Alison

“Sizing is not standard in my experience. Ordered a limited edition shirt in large and it was very tight and not usable. I am large in all UK companies usually, only Italian companies I normally need to go a size up. Stolen Goat gave me a credit note, which isn't as good as a refund which I would have preferred. I couldn't exchange the shirt as it was a limited edition. Shame as it was a really lovely shirt.”

“Climb and conquer. Product states waterproof fabric and she's beading water drops on the fabric Slightly questionable claim. Sizes are VERY small. I bought a large I am 5'10". Sleeve length is ok but I have an average build so couldn't even imagine this fitting anyone that needs to breathe. Also claims to be warm. There is no way a long sleeve baselayer works as the sleeves ride up your arms. I'll keep it for dry and mild days and take a waterproof for wet ones and wear something else when it's cold. I knew it sounded too good to be true.”

Hi Campbel Many thanks for taking the time to leave a review although we're disappointed to read your comments. We can see your order was for an Orkaan jersey and not a Climb & Conquer jacket so we're also rather confused! We'll get in touch with you directly via email to see how we can best help :) All the best Alison

“I typically run cold hands-wise, but these gloves have proved pretty good at keeping my fingers warm at temperatures down to about 2°C, including wind chill. However, I've found if my hands are already cold before putting them on, they won't warm up for a while, even when riding hard. The dexterity is OK, enabling you to shift and operate your bike computer and light on/off buttons reasonably well, albeit a bit clumsily. A good feature is the long, stretchy cuffs fit under or over your jersey/jacket combo to seal out the weather.”

“Bought Climb And Conquer Jacket size medium which I definetly my size. Quality of garment is great and certainly keeps out the cold however quite disappointed with the fit. It's very very flappy at the front. Not a nice tight fit at all. Very far from it actually and I dont belive size is the issue.its just how it is For the record customer service was great. Not sure off i will but again as looking for aero type athletic fit gear and maybe stolen goat dont cater for that”

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Stolen Goat is rated 4.9 based on 6,784 reviews