Stolen Goat Reviews - Read 3,156 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.99 out of 5

About Stolen Goat:

At Stolen Goat our mission is to inspire you to find freedom through sport so that you can live a happier, healthier life.

How we do that…
With a focus on emotive design and strong customer service, we partner with award winning manufacturers to create a range of premium products and services that encourage and enable freedom and adventure through cycling, triathlon and the great outdoors.

Visit Website

Phone:

01256 856200

Email:

help@stolengoat.com

Location:

Stolen Goat ltd
Unit 20 Murrell Green Business Park,

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Stolen Goat 5 star review on 18th May 2021

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the pink jersey with bib shorts and socks to match. Jersey is good quality with nice breathability, Socks were excellent and provide nice comfort. Shorts were average. Chamois not as comfortable as other bib shorts of similar quality, Adequate for 50 mile or less ride. Would not recommend for longer rides.”

“Material is so so for the price, won't buy it again as there are better brands”

“Great designs and very good quality. Unfortunately cycling jerseys are too short in the body for my husband - he was very disappointed to have to return the jerseys I had bought him for his birthday. Another 3-4 cms would make the relaxed fit even better for a man who although very slim, is nonetheless not the same shape as he was at 20 or 30! There must be lots of other men (& women) who need a more forgiving fit, but just making a jersey more roomy is not quite the answer. You make wonderful cycling clothes, but you're missing out on a whole bunch of people who love cycling but like most manufacturers you dont seem to understand the shape of many of your potential customers!”

Hi Jennifer Thank you for your feedback on your recent order - we've got in touch by email to help with this. Ultimately we try to get a fit that works for the majority of people, but when it doesn't we're always keen to try and help - we feel confident we can offer adjustments to find a jersey that works for you :) Best wishes Alison

“It would be wonderful if your product range was available for the bigger rider. 100kg, 48in chest. Why not grab the market not catered for by the Italians”

Hi Andrew Many thanks for your feedback - we've got in touch directly to answer your query :) All the best Alison

“Hi. I put a neutral response because I haven’t received the jersey yet. I am assuming it is because the Christmas break was in the middle of the delivery period.”

Dear Barry, Thanks for sharing your feedback. We're sorry to learn that you experienced a delay with the jersey getting to you in Australia. We've reached out to you directly to find way of sorting this for you. Stolen Goat Customer Care Team

“Overall pretty good quality and well made, lacks the silicone gripper on the hem to prevent jersey from riding up at the back, this was probably the only negative but important to me so only 3 star rating.”

“I like the jersey, great fit, true to size. It could do with a silicone band in the tail to keep it in place!”

“Bought 2 jerseys: 1 long sleeve 1 short both sizes: L. The long sleeves fits perfectly, the short sleeve is tight but couldn’t return cause no more XL sizes. Also why do they have to be washed by hands???”

Hi Brigitte, Sorry to hear the SS jersey wasn't a good fit. We do now have some XL in stock if you're still after an exchange - we've also sent you an email to see if we can help with that. Re. the washing instructions, although washing by hand is the ideal, we appreciate that's not always practical! The jerseys are fine to be machine washed at a low temperature, with liquid detergent and no fabric softener. Please do get in touch if we can help any further :) Abby

“Sorry but not impressed with my first order and won’t be ordering again. Sizing needs to be sorted out. You can’t have unisex, I.e I bought some gloves but a mans small is not the same as a womans small. I then paid £5 to return them. Not expecting that as most cycling retailers have a free returns option. Your refunds policy is very slow. I contracted you on the 10th November to say I haven’t heard anything. I received an email on the 11th November stating they would ‘push’ my refund through. I’m still waiting. So not a very good experience for my first purchase.”

Dear Jules, Thanks for your feedback. We've been in touch via email to help sort out the comments you made with regards to your refund and return postage and we hope all is in order now. Stolen Goat

“Product fairly good quality, delivery a bit slow, spammed by too many emails.”

“Good service and easy returns. However the climb and conquer jersey was a poor fit; fitted well in the body but huge around the shoulders and neck, far too much fabric above the shoulders and I do have fairly broad shoulders along with a slim body. So disappointed as I loved the design of the fabric.”

Hi Jill, Sorry to hear that the fit of the jacket didn't work for you - the feedback is much appreciated, thank you. I can recommend trying the Orkaan LS jersey instead - a slightly different cut so could work well on the shoulders for you. Drop us a message if we can help. Abby

“The gloves I ordered were fine, but the Stolen Goat Climb And Conquer Deep Winter Full Length Cycle Tights For Men I ordered Size: Xxl were too small. Please inform me when Size XXXL for Men are available. SKU: SH161XXL Thank you.”

Hi William, We can absolutely do that. We have more Climb & Conquer tights coming, currently due to arrive by the end of this month. We already have a note to drop you a message as soon as they are available :) Abby

“For me, this is an overhyped jersey that is a classic of form over function. The Stolen Goat designs are brilliantly different and the fit, for me, is perfect - it's the best fitting cycling jersey I've ever had. It's well made, it works well with or without a base layer, is really comfortable on those all-day rides, and yes the zip does work very nicely. Thank You. In terms of function however: "Come rain, wind or shine this jersey will keep you dry, the right temperature ...... " no it won't!!! It will keep out an occasional light shower but not the rain I ended up in earlier this week; it will resist some wind but it won't fully cut out the cold damp northerly winds of recent weeks; and in terms of "right temperature" well, it does work reasonably well for me but I like to run cool. Despite the lovely roubaix lining, this is not a warm jacket and I suspect many will need a good base layer in single digit temperatures. And in terms of "this jersey replaces 4 or 5 garments in your wardrobe" I really don't know what garments it's going to replace if any. Overhyped - yes somewhat. Now, all that being said, this jacket is beginning to grow on me and it's becoming my go to jacket as autumn approaches. With some 50 years experience in the mountains I know a thing or two about waterproof and windproof garments, and I bought this not expecting it to be either. Screeds of things have been written on both topics so I won't go into it here. The Orkaan Everyday Jersey achieves a reasonable balance between breathability and wind resistance, and I did arrive home fully dry after being caught out in an unexpected 15 minute shower in middle of a 4 hour cycle. I will however continue to carry a lightweight shell which is 100% windproof and reasonably waterproof when rain and/or cold winds likely. Above is based on 1 month's use - maybe I should re-review after another 6 months. Final small point, but have included for those at Stolen Goat as it would be easy to fix going forward - the waterproof pocket - it will only just take my iphone8 which is by no means the largest smartphone out there. Being fully waterproof it has no stretch, but it could easily be made a little bit larger without any impact to fit or function of the jersey as the extra material would be "lost" in the main pocket. Even the zip could stay the same size. Just a thought ....”

“I really liked the look and feel of the material in the Stolen Goat bib shorts, however I was disappointed in the quality/amount of padding in the chamois. I’m comparing them to similarly priced bib shorts that I own. I will use these shorts on rides of an hour or less or for short indoor trainer sessions.”

“It took some reason too long time to arrive in Estonia. May be Covid? But products are amazing!”

Hi Lauri, Sorry your order took a bit longer to reach you - we don't like to keep people waiting on their kit, so apologies for that. We know that couriers are struggling with the vast amount of parcels in the system at the moment. That coupled with quarantine procedures each time parcels move location, is certainly causing things to be a little slower for international shipping. Enjoy the kit, and do drop us a message if we can help with anything :) Abby

“Excellent product quality. A little more info on the sizing and materials would have been helpful. For example the shorts are very long, and come right down to the knee. BUT i stress excellent quality.”

“Service, delivery etc. was perfectly fine. Feel fairly disappointed with the quality of the item based on the price - especially after hearing so many wonderful things! I think a £75 jersey should feel better quality. The fit is good, but I expected attention to details on things like the sleeves (no stitching/rubber on the edges) and the zip is uncomfortable against the chest when its unzipped (no lining, zip is hard).”

“Thanks to Abby at customer services I received my package finally!”

“Abit disappointed tbh. The large size is to small for me - I am a uk 12 -14( Rides up and bunches around waist whilst on a ride) and the zip shows end of fabric / white so I am not impressed for the price”

Hi Sophie, Sorry to hear that the jersey isn't working for you. Ultimately, we want customers to have kit that feels good and they enjoy wearing, so we've got in touch via email to see if we can help at all. Abby

“I am unable to rate my purchases because I have yet to receive what I bought from Stolen Goat.”

Hi there, Sorry to hear you're still waiting. Tracking is showing that your order is due for delivery today - we'll get in touch via email to check it arrives ok :) Abby

Stolen Goat is rated 4.88 based on 3,156 reviews