Stolen Goat Reviews - Read 3,083 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.99 out of 5

About Stolen Goat:

At Stolen Goat our mission is to inspire you to find freedom through sport so that you can live a happier, healthier life.

How we do that…
With a focus on emotive design and strong customer service, we partner with award winning manufacturers to create a range of premium products and services that encourage and enable freedom and adventure through cycling, triathlon and the great outdoors.

Visit Website

Phone:

01256 856200

Email:

help@stolengoat.com

Location:

Stolen Goat ltd
Unit 20 Murrell Green Business Park,

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Stolen Goat 5 star review on 6th May 2021

136

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a new cycle top it was received quickly and a great quality product but it was too small, I have followed their returns process but the credit has not been received on my account after 3 weeks. I really liked the top and wanted to order a larger version but not sure now?”

Hi Jason, thank you for the review and for making us aware of this issue - we've contacted you by email to resolve this for you. All the best Alison

“Gloves neither warm nor waterproof as advertised. 20 minutes light rain and they were soaked through, water pooling inside gloves after 30 minutes. In the dry at 6degrees my hands were numb after 2 hours.”

Hi Stephen We're really sorry to hear this - these gloves should in fact be fully waterproof - they have a membrane in between two layers of fabric, so no water at all should penetrate. The fact that you've had soaking hands after your rides, makes us thing that there could be a fault. However, it's also very possible that the moisture is sweat, as the waterproofing does certainly compromise the breathability. We've emailed you privately to see how we can best resolve this for you - we look forward to hearing from you. Best wishes Stolen Goat

“I recently received (couple of weeks ago) a set of Orkaan Full Length Bib Tights, from Order no 411497. Every other purchase I have made from you over the years I have been really pleased with, but that is not the case here unfortunately. I’ve now worn these out on medium distance rides 3 times over the last couple of weeks, and although they are warm enough, I just can’t get them to fit comfortably. I eventually ordered these in XL, having tried the L which were just too tight. Even though I am only 11st 6lbs and 6ft 1in, I needed this size for a reasonable comfortable fit around the hips. The issue though is really with the length of the legs, and in particular the placement of the knee section. The legs are actually quite surprisingly short, only around 64 cms inseam (unstretched) not including the foot strap. That compares to around 74 cms inseam on my other cycling tights which have no foot strap. My usual inside leg measurement is 81 cms (32ins). Your website description states that the height of the rider is less of a concern, because they are extremely stretchy. That is true, and if it weren’t for the knee section I could probably cope with them - although the foot strap would still be above my ankle to get a good fit. It is just impossible to stretch the legs in the right way and in the correct proportion for above and below knee sections. The knee section is not placed around the middle part of the leg, which it surely needs to be for a reasonable fit. If I try to keep the knee section placed actually on my knee where it should be, then I am unable to just stretch the top part of the leg enough (without pulling the knees up), so I end up with a saggy crotch section, not fitting properly and creating unwanted friction. In fact the sizing of the tights is such that they hardly need stretching at all to sit comfortably on my knees. If I stretch the tights to get a good fit around the crotch and ensure that the pad fits well (essential for frictionless riding and avoidance of saddle sores), the knee section then sits on my leg wholly above the knee. Importantly, that means that both of the inside seams of that knee section are rubbing against the tendons on the back and top of my leg, which I find quite irritating and sore. So overall I find these impossible to wear comfortably, due in my view to some odd sizing of the legs, and don’t think I will be wearing them again. So quite disappointing for something that is not cheap.”

Hi Chris Many thanks for your feedback on the Orkaan bib tights, although we're really sorry to hear these aren't working for you in terms of fit. We've got in touch via email to put things right. Very best wishes Alison

“The Men's Core Black Bodyline Cycling Gilet has good and bad points. The good points comprise the high neck to protect from cold and wind, the large rear pocket and; the long cut of the front and rear to protect from the elements. I have mixed feeling about the openings to give access to jersey pockets. Access is rarely straight forward and requires some 'searching' with the hand that when off the bars seems always longer and not ideal. What was bad was the construction. The number of panels that make up that garment provide opportunity for variation in stitching with some seams pulled differently. So many panels, seams and stitching! The most noticeable quality issue was the finish of the piping around the arm holes. Where it joins it is roughly cut and misaligned See photo). I check with SG revealed that all arm hole piping is to this same standard. The is the worst I have seen but you might not mind as its under your arm? In summary if you want a full SG kit then the price is reasonable and it does what it designed to do. If you need to carry a lot of stuff and want easy access a different gilet with 3 pockets would be better. If you're a stickler for quality then a different brand is the advice.”

Hi Phil Many thanks for your feedback on the Bodyline Gilet - we have contacted you directly via email to put things right for you. Best wishes Alison

“Stolen Goat jersey sizes run very small compared to regular sizes causing unnecessary returns. For example, I normally wear a men's L but after my first order and return I have learned that I need to order a Stolen Goat men's size XXL. A cycling friend who normally wears a woman's size XS had to return a Stolen Goat women's M because it was too tight and order a size women's L.”

Hi Robert, Thanks for this feedback, and sorry to hear that you couldn't get a good fit straight away. I think you've now got what you need, but please do get back in touch if we can help at all. With the sizing charts, we aim to give the best fit for the majority of people, but appreciate that they don't work for everyone - so we're sorry. Fit is such a personal thing, and it's about finding what works for you. Another complicating factor is that fit will also depend on the cut of of the jersey. For example if something is a race cut, and so designed to be like a second skin, this can mean people often need to size up one, or even two sizes to get a more relaxed fit. The feedback is very much noted though - ultimately, we want to make is as easy as possible for people to get the fit that they're after. If that doesn't happen first time, we'll always do what we can to help out with exchanges, to make things as hassle free as possible. Thanks again - and we hope you enjoy the jerseys :) All the very best, Abby

“I have purchased several Items from the Stolen Goat. And I discovered that I had ordered a duplicate jersey I reached out to them to return it only to find that they do not pay for return postage. As I am from United States but it cost over $100 to send it back. I find this an unacceptable policy to not pay for returns. Almost all online vendors do provide free returns. I will not buy from them again.”

“Jacket was a really unusual fit across the shoulders and sadly it will put me off trying anything again as returns cost and are a bit of a faff.”

Hi there, Sorry to hear that the jacket wasn't a good fit for you. We've got in touch via email to see if there's anything we can do to help get you what you're after :) All the very best, Abby

“Bought a pair of climb and conquer bib tights but returned them as they came up smaller than the sizing guide suggests - still waiting on the refund and the products not in stock to get a new pair so feeling less than enthused every day of this autumn rain not having the desired kit”

Hi Andrew, Sorry to hear this - we'll get in touch via email to get things sorted, and hopefully get you what you're after :) Abby

“I ordered a Jersey from Stolen Goat. The delivery address on the order confirmation didn't show house number - I guessed for security reasons. When the Jersey didn't arrive I checked and was informed the Jersey had been returned by sender. It had been sent to wrong address. A few months later I ordered some gloves taking great care to put full address details in and double checking them. Guess what happened?! To compound the issue I was told by Stolen Goat is was definitely my fault - I had put wrong house number in twice! Oh and as they were experts in the house numbering system in my street they advised me the gloves were delivered to my next door neighbour's house and I ought to have better neighbourly relations in place in the future. Both items were actually delivered to a house at other end of the street whose occupants weren't that well acquainted with potential Stolen Goat customers several hundred metres away... That's it for me and Stolen Goat I am afraid!”

Hi there, Sorry it's not been straightforward for you. We want orders to get you you as quickly and efficiently as possible, so we're really sorry that's not been your experience so far. I can assure you that in no way were we trying to place blame, simply giving what information we can, to try and avoid the same thing happening again. As the address came through to us with the same error each time, we suggested that it's possible that your browser is auto filling the address incorrectly. We asked whether it was possible for you to collect the package from the number it had been delivered to. You explained your couldn't, which was not a problem at all - we issued a refund for you as you wished. Again, we're sorry that things haven't worked out so far. We very much hope that you do shop with us again and as we said, if you do ever place another order, drop us a message and we can double check the address that has come through to us, and amend if needed. All the very best, Abby

“Nice fabric , great design , Core style looks great . I bought 3 pairs of shorts and 3 jerseys . However the let down is the zipper on the jerseys and the ‘ridging‘ that ocvurs. Your customer service team are aware of issue and have been great so I am loath to return items I bought as they offered. One last thought : you’ve sold out of a lot of stock (eg core black jersey and shorts ) in most sizes. Why don’t you manufacture more ?”

“good communication and helpful when ordering, however I had to return the item and I still have not received my refund.”

Hi Lisa, We're so sorry to keep you waiting on the refund. We've sorted that for you now :) Abby

“Return and exchange processes could be easier. And free delivery and returns are a must in today’s online shopping world”

Hi there, We're so sorry that the returns process wasn't straightforward for you. We've got in touch via email to see how we can help. Abby

“I ordered a Stolen Goat Men’s Bodyline LS which unfortunately did not suit me as to short in body and pockets not deep enough for my requirements. Sent it back but in doing so also enquired as to details of your Orkaan Everyday LS asking if its fit would be longer in the body and if the pockets were deeper. Never had a reply! Also on said repayment of returned goods, eventually had to phone up enquiring why this had not been done. I did get some reason and apology, with the repayment then being done straight away. Just a shame that was not felt with in the manor indicated without phoning to find out why.”

Hi John, Thanks for taking the time to leave a review. We’re sorry for your experience this time – disappointing our customers is the last thing we want to do. We're very sorry that the refund took quite some time. As a result of the pandemic and ensuring safety is maintained, our warehouse are currently running at reduced capacity, with various quarantine procedures in place for returned goods - therefore we know there are some delays there. We’re always happy to go ahead an issue the refund right away should a customer let us know that a return has been delivered. We’re also sorry that we missed your message on the return form, but can certainly help. The length of the Orkaan is very similar to that of the Bodyline jerseys, although the fit is slightly more relaxed which can lead to a little extra length. The pockets are exactly the same depth on both jerseys. We hope that helps, feel free to drop us an email at help@stolengoat, use our online chat, or give us a call if we can help any further. Abby

“Received everything on time, but after several washes I'm not as happy with the product. It appears to have shrunk slightly and material has bobbled. I am using a 20C wash. Delivery was fine and overall I have no complaints with the service. This is one og the Gravel Adventure tops.”

Hi John, We're so sorry to hear the issue you've had upon washing. We've got in touch via email to see how we can help. Abby

“The flask was ok to begin with but now it’s not keeping tea etc warm very disappointed”

Hi Loretta, We're sorry to hear that the flask isn't working for you any more. We'll get in touch via email to see if we can put things right :) Abby

“Bought some socks which are under-sized and even shrunk more in the wash so only wore once.”

Hi Graham, Sorry to hear this - we've got in touch via email to see how can help :) Abby

“I was very pleased that you had exceptionally agreed to make the jacket I wanted despite the size not being available online. Although I discussed sizing on the phone sadly my figure is too manly for the jacket and it is a very firm fit and as such unwearable.Difficult to see how this will be resolved as you made this on special order.”

Hi there, We're really sorry to hear the jacket wasn't a good fit, and we certainly don't want you to be stuck with a bit of kit that doesn't work for you. We'll get in touch via email to see how we can help :) Abby

“I have 6 of Stolen Goat jerseys of various style and had been very happy with their quality and attention to detail. Unfortunately, the most recent Jersey I purchased has sleeves that are not matched in length. The left sleeve is about one cm shorter than the left one. I was not going to raise an alarm and have to deal with the return/exchange hassles but you asked.”

Hi Kamran, We're sorry to hear this. We've got in touch via email to see if we can put things right for you. Abby

“XL is actually only a L in North America”

Hi Dave, We'll get in touch via email to see if we can get you what you're after :) Abby

“gloves are ok I wouldn’t class them as winter gloves more mild weather. Bit disappointed went back to my rapha gloves won’t buy any more stolen goat on experience...”

Hi Craig, We're really sorry to hear that the gloves haven't worked well for you. We agree that in very cold temperatures, a liner is potentially a good idea, depending on how cold your hands get. We've recently amended the product description to reflect this, as we certainly don't intend to be misleading. The gloves are a relatively new to our range, and we appreciate that often tweaks are needed when launching a new product. Thanks again for your feedback - we'll also get in touch via email to see if we can put things right for you. Happy riding :)

Stolen Goat is rated 4.88 based on 3,083 reviews