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Stolen Goat Reviews

4.9 Rating 6,785 Reviews

97 %

of reviewers recommend Stolen Goat

Company Reviews

Product Reviews

4.9

Based on 6,785 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

About Stolen Goat:

At Stolen Goat our mission is to inspire you to find freedom through sport so that you can live a happier, healthier life.

How we do that…
With a focus on emotive design and strong customer service, we partner with award winning manufacturers to create a range of premium products and services that encourage and enable freedom and adventure through cycling, triathlon and the great outdoors.

Visit Website

Phone:

01256 856200

Email:

help@stolengoat.com

Location:

Stolen Goat ltd Unit 20 Murrell Green Business Park
Hook
RG27 9GR

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Stolen Goat 5 star review on 19th March 2024

Stolen Goat 5 star review on 15th March 2024

Stolen Goat 5 star review on 2nd February 2024

Stolen Goat 5 star review on 18th January 2024

Stolen Goat 5 star review on 13th December 2023

Stolen Goat 5 star review on 12th December 2023

Stolen Goat 5 star review on 14th November 2023

369

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sizing is completely wrong, my 'medium' was more like 'extra small'. No sign of the return being acknowledged either.”

Hi Andrew We're disappointed to hear the sizing didn't work for you. You ordered a custom jersey through your cycling club and normally these aren't accepted for exchange as they're made to order and we don't have spare stock. However we'd like to help so we'll be in touch via email. All the best Stolen Goat

“I paid extra for extra fast delivery but the order was not delivered according to the delivery date I had paid for. It is not the first time I buy something from SG but this time the product was not great. Looks like you are now designing for the very skinny triathletes and no longer for the less sexy MAMILs.”

We're sorry Royal Mail failed to deliver within 1-2 working days. We've refunded your shipping costs. You ordered a pair of bib shorts from our 'race fit' Epic range so we'll get in touch to see if we can help with an exchange for a larger size. All the best Alison

“I bought a pair of cycling gloves that were advertised as ideal for cold weather. I wore them mainly in temperatures between +2 and+8. They cost £40.00. They did not keep my hands and fingers warm at all. In fact they are no better than the cheap pair I bought from Aldi 5 years ago. I would have returned them but I slightly damaged one of the finger ends.”

Hi Jan We're really sorry to hear this - we'll be in touch via email to see how we can best help you. Best wishes Stolen Goat

“Purchase the Conquer and Climb Winter Gloves after reading the excellent reviews. Put them away for Christmas Presents (husband and I both had a pair). Have worn them twice and they don't keep our hands warm. I notice that the reviews are listed oldest first, having scrolled to the end and read more recent reviews they aren't so good so perhaps the material has been changed. Very disappointed, these weren't cheap! My husband has some old tatty woolly gloves which he says are much better.”

Hi Jenny We're really sorry to hear this - we've contacted you by email to see how we help :) All the best Stolen Goat

“After reading the reviews on the Apocalypse gloves I was expecting them to be warmer than they were. Cold hands at 5 degrees, maybe it’s just me”

Hi Stuart We're really sorry to hear this - we've got in touch via email to see how we can best help resolve this. All the best Stolen Goat

“Hi, sadly the recent jacket I purchased doesn't fit well. Not sure what has happened with the cut as I had a Oakan winter jacket about 4 years ago that was fine. I intially tried the XL which was too tight and then the XXL is too baggy and the back pockets are too high up the back. I have now worn the jacket, once, so can't send back. It's a shame.”

“The jersey appears to be well made. But I’ve only worn it once. The reason is that the sizing is very - and I mean very - small. I wear a size medium bike jersey with Primal and other brands. Got a size large long sleeve from stolen goat. It is so small that I can hardly get it on. Strangely, the sleeves are very long though. If I’d had a chance to try one on before I ordered it I would have, but that wasn’t possible. So I have wasted over $100 for essentially a decoration in my closet. Not good.”

Hi Charles Many thanks for taking the time to leave a review although we're really sorry to hear the sizing is very small for you - we'll get in touch by email to see how we can help. All the best Stolen Goat

“Ordered two items. One was correct. The other was a woman’s short sleeve jersey in xs… I received a man’s long sleeve jersey in small in a different print, every single aspect was wrong! As a ‘gesture’ I was credited £5 to my account. So I have to re order to benefit! That amounted to £1.50 by the time I paid to send the incorrect item back! Not impressed.”

We were really sorry to hear about the picking error and sent you our sincere apologies. Despite our very best efforts, we are only human and occasionally an error does happen - obviously an error such as this costs us money both in terms of admin and postage, so we'd like to reassure you we do our very best to pick and pack the correct items with each order. We'd like to say once again we're very sorry we made a mistake with your order. We did offer to send you an XS Zoot Fade jersey and also suggested other options and advised you on sizing but you then informed us you needed to return the XS Delta White jersey as that was too short for you. Therefore you were incurring a return cost anyway, so we assumed that enclosing the jersey that was sent in error would save an unnecessary second parcel being sent. As we then refunded you the total amount you had paid us, we weren't able to refund any more, which is why we created a £5 voucher for you by way of apology for the picking error. We're sorry this gesture didn't meet with your approval. Please be aware the voucher isn't linked to your email address so you're very welcome to gift it to someone else who may like to use it - we hope it may be of some help to know that and sincere apologies once again. Best wishes Stolen Goat

“I purchased a ladies Vons swimsuit as a gift having found SG cycling garments first class in quality and design. The size Medium swimsuit was much too small for a slim size 12 lady who is a size Medium/size 12 in other brands. I returned the garment to SG paying for print return labels and return postage and was advised by SG I would be reimbursed for my postage if I reordered a new size. I ordered the size: large which is also too tight, digging in on the shoulders and upper back meaning my Mum has no wearable swimsuit :(”

Hi Alice Many thanks for taking the time to leave a review although we are of course sorry and disappointed to hear the swimsuit sizes didn't work out for your Mum. We're always very happy to advise on sizing if you're ever unsure which size to go for. We can't see that you've returned the large one so we hope you found an alternative home for that one. With best wishes Stolen Goat

“Good quality kit, but sizing inconsistent”

Hi we're sorry to see you've only left two stars, as you ordered two different sized jerseys. We'll get in touch via email to see how we can help resolve things. Best wishes Alison

“I love your products but it is too expensive to return when the size is wrong. You size tables is not correct on the running shorts and normal t-shirt”

Hi Jeanina We're really sorry the size chart didn't work out for you - we're always very happy to advise on sizing if you have any queries. We'll get in touch via email to see how we can best help resolve things for you. Best wishes Alison

“Since you asked. Disappointingly, the Epic jersey is subject to a quality complaint. After wearing it once I noticed that the front right seam joining the yoke to the front panel has lost its colour and shows white. The same can be seen on the left side on the rear of the jersey. I expected better quality given the price and await a resolution.”

Hi Phil We have resolved this for you, as per our email exchanges last month. We sent a choice of options and you agreed to receive a replacement jersey which is on the way - we can see it's currently at customs in Australia. We'll contact you by email to let you know this. Best wishes Alison

“I asked a question about my return and instead i got an requst for a review...”

Hi Petra We're really sorry to hear this - we can't seem to find any emails from you. We'll get in touch directly to see how we can help. With best wishes Alison

“winter "Cycling UK" top was not at all windproof and was so tight it actually felt cold didn't like the material”

Hi Philip Many thanks for taking the time to leave a review, although we're sorry to hear the Orkaan Spring/Autumn jersey you purchased didn't work for you. We can see you returned the jersey and received a full refund, but we'll get in touch with you directly via email nonetheless to try to understand more and see if we can be of further help or advice with this. Best wishes Alison

“We had to wait an age for our delivery. When our order was over two months old we chased to establish the problem and find out when we could expect our goods, but we received no response.”

“Took months for our order to be fulfilled, after several calls the order was sent in two parts.”

Hi Martin Many thanks for taking the time to leave a review. Your order was for custom club kit which a delivery lead time of approx 10 weeks. Unfortunately there was a slight production delay on one of the items you ordered, so we split the order and got the rest on the way to you separately. We do hope you're delighted with all your kit now and that it was well worth the wait :) All the very best Alison

“I bought a bike Gilet, it comes up small, for a large and has no pockets, how is that practical ?”

Hi Andy Many thanks for taking the time to leave a review - we'll be in touch by email to see how we can help. Best wishes Alison

“I The jersey I bought 6 years ago is still one of my favorite jerseys. The bidon I bought one month ago however, have already shaded some color…”

Hi Shay Many thanks for your review although we're sorry to hear about your bidon. We'll get in touch with you by email to see how we can resolve this for you. All the best Alison

“One item was cancelled by SG before I received it, one items was too small (despite following measurement guidelines and being a 10/12 normally it's a bit much when the LARGE is too small) and cost me over £7 to return. The 3rd item fitted (in a medium) and is very nice but I'm put off ordering again because of the incorrect size information and the hassle/cost of returns.”

“Orders are taking far too long . . .”

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Stolen Goat is rated 4.9 based on 6,785 reviews