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Stolen Goat Reviews

4.9 Rating 4,999 Reviews

97 %

of reviewers recommend Stolen Goat

Company Reviews

Product Reviews

4.9

Based on 4,999 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Stolen Goat:

At Stolen Goat our mission is to inspire you to find freedom through sport so that you can live a happier, healthier life.

How we do that…
With a focus on emotive design and strong customer service, we partner with award winning manufacturers to create a range of premium products and services that encourage and enable freedom and adventure through cycling, triathlon and the great outdoors.

Visit Website

Phone:

01256 856200

Email:

help@stolengoat.com

Location:

Stolen Goat ltd
Unit 20 Murrell Green Business Park

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Stolen Goat 5 star review on 25th May 2022

Stolen Goat 5 star review on 18th May 2022

Stolen Goat 5 star review on 17th May 2022

Stolen Goat 5 star review on 16th May 2022

Stolen Goat 5 star review on 6th May 2022

Stolen Goat 5 star review on 6th May 2022

Stolen Goat 5 star review on 3rd May 2022

257

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My cycling jersey fabric on chest has pulled already”

Hi Emmet We're very happy to help - we'll be in touch by email to see how we can resolve this for you. All the best Alison

“Took too long, not enough notice of what was happening. Even if it was a third-party issue, I wasn't aware of what was happening. I ordered from 'stolen goat' and that is who I associate the delays with, not whomever you contract with. Sorry, it may not be fair but it is what it is. If your supply chain lets you down, it reflects on SG. That said, nice design on the top that I bought and I'm looking forward to wearing it.”

Hi Andrew, Thank you for taking the time to share your expereince with regards to this order. Again we apologise for the unforeseena and unfortunate delay with this order. We've sent you a separate email which we hope will help to help to make amends. Best wishes, Eimear

“Ok product but not worth the price.”

Hi Chris Many thanks for taking the time to leave a review, although we're sorry you only feel your socks weren't worth the price you paid. We've contacted you by email to see how we may be able to help :) Best wishes Alison

“Size proved to be incorrect even though the sizing guide was used. System does not allow exchanges, only returns with the shipping cost to be paid by the customer. Correct sized items have to be repurchased. As the items were bought during Black Friday sale, I'm now unable to purchase the correct sizes at the discounted prices that I originally bought it for. Some of your competitors allow FREE returns and exchanges. This is pretty poor form as I'm unable to try your items out in person in my country.”

Hi Phil Many thanks for taking the time to leave a review although we're extremely sorry to hear you are disappointed. We certainly don't ever want any of our customers to feel that way and we'd like to do our best to help put things right for you - we've contacted you via email to explain our returns process and we've honoured the discount you used during VIG week, as we're only too happy to do this for any customer who may wish to exchange items purchased at this time. All the best Alison

“Hi there, tbh I should have put down very poor only for previous experiences I have and friends to who I have recommended the brand to but this experience left a lot to be desired ... I originally purchased a Ronin tee as a Christmas present during the VIG promotion around black Friday. I was very pleasantly surprised when the rather large package arrived and it turned out to be a Ronny C&C jacket instead of my tee. I decided the right thing to do would be to send it back as it was about 3 times the value of my original purchase. After getting in contact with the site, I was informed that unfortunately, you could not just sent me out a new top that I would have to repurchase another Ronin and I could return the Ronny for a full refund of the original. I went ahead a bought a second top only to be told unfortunately after the fact that the tee wouldn't be with me in time for Christmas which was when I needed to for. Turns out the 2nd tee arrived well in time for Christmas but I had already bought something else and it was already starting to turn sour that I had to send the purchase back out of my own pocket. In the end, I returned both the purchases in the same envelope to save on P&P but was still docked €10 for a DHL return I didn't use. The second purchase was credited in full so thanks for that, I've questioned the return of the €10 with the helpdesk but no response as yet ... So now after Christmas, I'm €20-something down (10 for the DHL not used and about 12 for the postage I paid myself) and have nothing at all from Stolen Goat have ing returned both purchases. Admittedly it's not the biggest sum in the world and the response so far from both Alison and Eimear has been positive and understanding but I'm still waiting on closure of the whole debacle. Thanks, Daniel.”

Hi Daniel Many thanks for taking the time to leave your review although we're very sorry for the confusion surrounding your orders. We've just refunded the additional €10 against your first order which was automatically deducted against the DHL prepaid return which subsequently wasn't used. In this case it was also unfortunate the couriers delivered in time for Christmas when we had no guarantee this would happen! Hopefully you have your voucher code we raised for you by way of apology for the hassle, to use against a future order. We'll drop you an email to make sure everything's okay for you now. All the best Alison

“Unfortunately do not keep fingers as warm as reviews suggested.”

“I'm sorry to deliver a poor rating on the 2 items below. Stolen Goat give me enough notifications so I thought something reciprocal was in order. But before I do, I have to say the shirts are good quality and fit. The long sleeved has issues with the stitching and zip but nothing I cant live with. Short sleeved are first class. Mitts - not as comfortable as I expected or of quality. Seem very weak as well so great care is needed taking them off, for risk of tearing. Bib shorts - nowhere near as comfortable as Endura or Sportful. The chamois just doesn't seem to provide the support that the others do.”

Hi Kieron Many thanks for taking the time to leave a review although we're very disappointed to hear not all your kit was of the quality or comfort you expected. We've contacted you via email to see how we can best put things right for you and we look forward to hearing from you soon. All the best Alison

“Strange fit on bib shorts. Straps too short but legs too baggy. Disappointing to have to pay for recorded delivery on return at such an expensive store. Won’t be using again.”

Dear Rob, Many thanks for taking the time to leave a review although we're very disappointed to hear not all your kit was of the quality or comfort you expected. We've contacted you via email to see how we can best put things right for you and we look forward to hearing from you soon. All the best Eimear

“Bought Orkaan bibles tights which were not pictured nor described correctly. Customer service agreed with this, but wouldn’t pay my return postage as I requested. Instead, they asked me to return them via 2nd class recorded and they would email me a shop voucher. Having paid £4.20 postage, I was then sent a £5 voucher meaning I can receive 80 pence (!!!) off a subsequent order! Not impressed and will neither use again and will not be recommending them either. Customer service were prompt in their replies, hence 2 stars.”

“I purchased a Stolen Goat Red Haze Orkaan Jersey a few weeks ago in readiness for rides out in changeable weather. On my first wet ride in the countryside, some mud was splattered up the back of my new jersey, as you’d expect. However, the mud didn’t completely wash out when washed at the recommended temperature of 30 degrees. I tried washing at 40 degrees but, unfortunately, some staining remains. This is rather disappointing and, on this evidence, the stain resistance of the Orkaan material is remarkably poor.”

Hi Jez, Many thanks for sharing your experience in trying to remove the mud stains from your new jersey. We've been in touch with you separately and we hope that this has been helpful. All the best, Eimear

“Terrible product. Gives no protection whatsoever. Easy to do the mistake there was no material on the product description. Will not order again”

Hi Ludovic Thank you again for your recent order with stolen goat and also for taking the time to leave your feedback on our review site for your Rampant Mitts. We really appreciate you taking the time to respond even though we are of course very disappointed that we didn't provide you with the great customer experience that we want for all our customers. We've contacted you via email to see what we can do to put things right and hope to hear from you soon. All the best, Alison

“A pair of cycling shorts that are designed by somebody who has never cycled. Terrible design. Look good but totally useless as a cycling product.”

Hi Simon Many thanks for taking the time to leave a review, but we're really disappointed to hear the Gravel Shorts aren't working for you. You're very welcome to a full refund - we'll be in touch by email to see how best to resolve this for you. All the best Alison

“Have been waiting months on a top and shorts bought through this company. Very disappointed. They take the money quickly enough but delivery, is an absolute joke”

Hi Mary, Thanks for sharing your feedback. We're sorry that your bespoke back order took longer to get you than we planned or wanted. We'd had been in touch with you to explain and to apologise for the challenges we encountered which meant having to get your bespoke order re-made. We're mindful of the added delay this caused. We hope all was well with your order when it did arrive. Best, Eimear

“Jersey was wonderful but the climber bibs were cheaply constructed and popped a seam on first wear. Would never buy shorts from here again.”

Hi Jessie, We're really sorry you're unhappy with your Climbers bib shorts. We're very surprised to hear of this issue and always happy to do our best to put things right for you. We've got in touch with you via email to resolve this for you and hope to hear from you soon :) All the best Alison

“Like so many other suppliers Stolen Goats sizing chart does not match their product size. Eg if you are a UK large you have to order a XL. I ordered Orkaan bib tights which showed in stock on the web site but were not in the warehouse. This led to a delay. The bibs are ok, the straps, I find are too tight, I am considering lengthening them as the annoy on longer rides. I would prefer a more supportive pad. They are a snug fit on me and I would like the front leg panel to wrap around more as on cooler days the side of my leg feels cold. I like the foot loops and overall performance of the tights. I can't help but think with a couple of modifications this could go from a good product to a terrific one. Generally it's value for money.”

“I didn’t get shirt what I ordered, I got different color. It take 2 weeks to sent order. But Good thing is that I got good quality bike shirt. Because shirt is good, I would like to order some day new shirt but I don’t know if I order cause bag sending service”

Hi Jusso, Thanks for your feedback. We're delighted to hear that you're pleased with the quality of the gravel jersey. We would loved if we had had the blue you wanted when we got in touch to let you know that sadly we didn't. Thanks again for agreeing to take a red jersey instead. We hope you like the colour. Best, Eimear

“I ordered a new cycle top it was received quickly and a great quality product but it was too small, I have followed their returns process but the credit has not been received on my account after 3 weeks. I really liked the top and wanted to order a larger version but not sure now?”

Hi Jason, thank you for the review and for making us aware of this issue - we've contacted you by email to resolve this for you. All the best Alison

“Gloves neither warm nor waterproof as advertised. 20 minutes light rain and they were soaked through, water pooling inside gloves after 30 minutes. In the dry at 6degrees my hands were numb after 2 hours.”

Hi Stephen We're really sorry to hear this - these gloves should in fact be fully waterproof - they have a membrane in between two layers of fabric, so no water at all should penetrate. The fact that you've had soaking hands after your rides, makes us thing that there could be a fault. However, it's also very possible that the moisture is sweat, as the waterproofing does certainly compromise the breathability. We've emailed you privately to see how we can best resolve this for you - we look forward to hearing from you. Best wishes Stolen Goat

“I recently received (couple of weeks ago) a set of Orkaan Full Length Bib Tights, from Order no 411497. Every other purchase I have made from you over the years I have been really pleased with, but that is not the case here unfortunately. I’ve now worn these out on medium distance rides 3 times over the last couple of weeks, and although they are warm enough, I just can’t get them to fit comfortably. I eventually ordered these in XL, having tried the L which were just too tight. Even though I am only 11st 6lbs and 6ft 1in, I needed this size for a reasonable comfortable fit around the hips. The issue though is really with the length of the legs, and in particular the placement of the knee section. The legs are actually quite surprisingly short, only around 64 cms inseam (unstretched) not including the foot strap. That compares to around 74 cms inseam on my other cycling tights which have no foot strap. My usual inside leg measurement is 81 cms (32ins). Your website description states that the height of the rider is less of a concern, because they are extremely stretchy. That is true, and if it weren’t for the knee section I could probably cope with them - although the foot strap would still be above my ankle to get a good fit. It is just impossible to stretch the legs in the right way and in the correct proportion for above and below knee sections. The knee section is not placed around the middle part of the leg, which it surely needs to be for a reasonable fit. If I try to keep the knee section placed actually on my knee where it should be, then I am unable to just stretch the top part of the leg enough (without pulling the knees up), so I end up with a saggy crotch section, not fitting properly and creating unwanted friction. In fact the sizing of the tights is such that they hardly need stretching at all to sit comfortably on my knees. If I stretch the tights to get a good fit around the crotch and ensure that the pad fits well (essential for frictionless riding and avoidance of saddle sores), the knee section then sits on my leg wholly above the knee. Importantly, that means that both of the inside seams of that knee section are rubbing against the tendons on the back and top of my leg, which I find quite irritating and sore. So overall I find these impossible to wear comfortably, due in my view to some odd sizing of the legs, and don’t think I will be wearing them again. So quite disappointing for something that is not cheap.”

Hi Chris Many thanks for your feedback on the Orkaan bib tights, although we're really sorry to hear these aren't working for you in terms of fit. We've got in touch via email to put things right. Very best wishes Alison

“The Men's Core Black Bodyline Cycling Gilet has good and bad points. The good points comprise the high neck to protect from cold and wind, the large rear pocket and; the long cut of the front and rear to protect from the elements. I have mixed feeling about the openings to give access to jersey pockets. Access is rarely straight forward and requires some 'searching' with the hand that when off the bars seems always longer and not ideal. What was bad was the construction. The number of panels that make up that garment provide opportunity for variation in stitching with some seams pulled differently. So many panels, seams and stitching! The most noticeable quality issue was the finish of the piping around the arm holes. Where it joins it is roughly cut and misaligned See photo). I check with SG revealed that all arm hole piping is to this same standard. The is the worst I have seen but you might not mind as its under your arm? In summary if you want a full SG kit then the price is reasonable and it does what it designed to do. If you need to carry a lot of stuff and want easy access a different gilet with 3 pockets would be better. If you're a stickler for quality then a different brand is the advice.”

Hi Phil Many thanks for your feedback on the Bodyline Gilet - we have contacted you directly via email to put things right for you. Best wishes Alison

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Stolen Goat is rated 4.87 based on 4,999 reviews