Start Rescue Reviews

Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.67

4.7 Rating 63,549 Reviews

100 %

of reviewers recommend Start Rescue

Company Reviews

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About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

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Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Start Rescue 5 star review on 2nd October 2019

Mr Nicholas D

Start Rescue 5 star review on 17th August 2017

Mrs Julie L

Anonymous

Anonymous // 01/01/2019

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“Easy to sign up. Good value for cover provided”

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Posted 1 month ago

“Fast selection process & checkout”

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Posted 1 month ago

“It’s peace of mind at a good price”

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Posted 1 month ago

“I like start rescue been with company since 2018 onwards . I have had breakdowns along the way and provided with good service when recovered .”

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Posted 1 month ago

“I have been with Start for a number of years now and have suffered a few breakdowns of various different things. They have always arrived in very good time, been polite and understanding at what was a stressful time for me and got me to a garage, home or mended at the roadside. the phone conversations are clear, polite and positive. They call regularly to update me on the situation. I highly reccommend them.”

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Posted 1 month ago

“Used only once. Better use what3words for location”

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Posted 1 month ago

“easy to contact. Fast call outs Very helpful recovery drivers and excellent prices. What more can you ask for. Would highly recommend .”

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Posted 1 month ago

“I had not previously heard of Start Rescue, but after reading the which reviews of breakdown cover providers, I checked them out . I ended up deciding to go for a greater level of cover, including Europe, then I had previously intended because of the minimal price difference when selecting the five star service . I am particularly impressed with the fact that there is an app so that I do not need to fumble for bits of paper a phone numbers etc if indeed I get into difficulties, particularly abroad. Let's hope that the good news continues, but so far all looks good”

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Posted 1 month ago

“I’ve been with start rescue for a number of years on the odd occasion that I have called for assistance I have not had to wait very long for help to arrive. Each time got me or my wife home safely. Unlike the last company not collecting my car for more than nine hours”

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Posted 1 month ago

“when i used them at the start of my policy ,I was very impressed of their speed, knowledge and communication”

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Posted 1 month ago

“No claim during first 12 months of cover but admin has been exemplary.”

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Posted 1 month ago

“Been a member for years, good rescue when needed but recent very dissatisfied with customer service experience.”

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Posted 1 month ago

Hello, We understand that a member of the team has been in contact with you regarding your concerns and we have arranged to call you later this afternoon to discuss your concerns. If however, there is anything we can assist you with in the meantime, then please don't hesitate to contact us. Best wishes the Start Rescue Team.

Posted 1 month ago

“Always been satisfied with Smart Rescue. Been with them now for many years.”

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Posted 1 month ago

“My policy price reduced by £25 (two bikes covered) as you are no longer covering my main bike for European use….the whole purpose of the policy. Not impressed-will seek other cover Nxt year”

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Posted 1 month ago

Hello Mark, We are sorry to hear of your disappointment that we are no longer able to offer cover in Europe for one of the bikes on your policy. The availability of our cover and all pricing takes into account the risk factors related to the vehicle breaking down and as such, we presently don't offer European cover to vehicles over 10 years of age. We shall pass on your feedback to the Management team for future consideration. Best wishes, the Start Rescue team

Posted 1 month ago

“First time in years I had request assistance,matter was dealt with extremely well.Job well done”

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Posted 1 month ago

“Customer services were excellent, answered all my questions leaving no doubts. As a person with a wheelchair car I feel reassured that in the event of a breakdown that my vulnerable passenger and myself would be rescued sooner rather than later, like a previous well known breakdown company”

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Posted 1 month ago

“Excellent service and you get to speak to someone very quickly when you call…”

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Posted 1 month ago

“Not impressed at price increase despite no claim for 3 years”

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Posted 1 month ago

Hello Bill, We are sorry to hear of your concerns. The change in cost is due to your vehicle moving into a different age category. Rewarding loyalty is something that is very important to us, and we do so for every Start Rescue customer by automatically including savings in your renewal quote, meaning that renewing customers will never pay more than our standard website retail prices. Thank you for choosing Start Rescue as your breakdown cover provider. If you require any further assistance, please don’t hesitate to contact our customer services team. Best wishes, the Start Rescue Team

Posted 1 month ago

“Peace of mind !”

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Posted 1 month ago

“I do not recommend Start Rescue. When I called to update my information, I was informed that my policy had expired and that I needed to purchase a new one. They wanted to charge me approximately £140 for the renewal. However, when I went online to check the policy I needed—after explaining my requirements—I found that a policy including everything I needed was available for only £56. It seemed unnecessary to charge me the higher amount when the other option met all my needs. Additionally, I received misinformation. For example, I asked if I had home start coverage and was told that I did. However, when I called due to issues with my car, I was informed that I did not have this coverage and would incur additional charges. There was a lot of misleading information, and I was not given accurate details. Since I was still within the cooling-off period, I called to cancel my policy, only to be questioned about why I had two policies. To clarify, I already had an existing policy, and my details should have been updated easily. I did have coverage for home start and should not have incurred any additional charges. Overall, I had a stressful and unsatisfactory experience. I believe the staff needs better training, as they do not seem to fully understand their roles. I understand a supervisor is looking into this issue, but when you are already dealing with car problems and stress, the last thing you need is additional complications. What you truly need is reliability and confidence in your rescue company.”

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Posted 1 month ago

Hello, Thank you for your feedback. We understand that a member of our Customer Service Team is in contact with you regarding your issue, however, should you require any further assistance please do not hesitate to contact us. Best wishes, the Start Rescue Team

Posted 1 month ago

Start Rescue is rated 4.7 based on 63,549 reviews