Getting the quote was quite easy but buying the product and signing in was a nightmare. The writing on the website was so small it was nearly impossible for me to read. Signing in to the "customer lounge" with the password changing I could not do and had to talk to one of your employees to help me with it. I dread to think what it will be like when it comes to renewal. I am an older person,85, but find my online banking a "doddle" compared to this and am unable to recommend to friends. I have yet to tackle the downloading of the mobile App and have decided to wait until one of my grand children is here to help me.