Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.65

“Totally inexcusable price hike for same car and cover. £28 to £40 is extortionate, and please don't blame the virus for putting up costs. Pure greed”

Helpful Report

Posted 3 years ago

Dear Mr Emson, we are sorry to see that you are unhappy with your renewal price. To confirm, our premiums are calculated by the age of your vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into the next bracket, then your premium may have increased. If, however, you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“cant register or login to download policy docs”

Helpful Report

Posted 3 years ago

Dear Mrs Abraham, we're sorry to see you are having trouble accessing your policy documents. We would like to request that you contact our Customer Services Department so that we can help you access your Customer Lounge and provide you with a copy of your documents. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“My renewal quote was more expensive even though the company said they reward loyalty. Registering as a new customer and using a discount code turned out cheaper.”

Helpful Report

Posted 3 years ago

Dear startrescue.co.uk customer, We are sorry to find your comments, please be advised that we always reward our loyal customers by applying a loyalty saving at the point of renewal. If however you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Went online to renew my policy but the website wouldnt allow it for whatever reason. Ended up having to buy a brand new policy that was more expensive so not terribly impressed. Cant speak for the breakdown side as I've not needed it so far. Please fix your website Start!”

Helpful Report

Posted 3 years ago

Dear Mrs Delicata, we're sorry to find you experienced difficulty renewing your policy. We would like to request that you contact our Customer Services Department in order for us to speak to you regarding the policy that you have taken out. We would like to ensure that you benefit from your renewal savings as a loyal customer of ours. Please contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 3 years ago

“They really messed up my renewal, leaving me driving a squeaky car in the dark, unsure if I was covered for breakdown.......review your renewal procedures please!”

Helpful Report

Posted 3 years ago

Dear Ms Hall, we are sorry to find your comments and to see you had difficulty renewing your policy. Please be assured that our Customer Services Department is open 7 days a week and would be happy to assist with renewing your policy. If you require any further assistance, please don’t hesitate to contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Phoning up and giving someone your debit card details to buy a policy does not warrant a 5 star review. Therefore they get 2 stars as it was very easy to speak to someone and set up the policy. Thats it. The review will be changed once their actual service has been used.”

Helpful Report

Posted 3 years ago

“Very complicated process for an OAP who doesn't have a phone with apps”

Helpful Report

Posted 3 years ago

Dear startrescue.co.uk customer, we're sorry to find to your comments and to see that you feel our process is complicated. Please be assured, our app is just one of the options to report a breakdown, and is not needed to use our services. Alternatively if you are unfortunate enough to experience a breakdown and you would prefer, please contact our Breakdown Department on 01206 785 999. If you have any further questions or queries, please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 3 years ago

“you have taken the fee for 2021 with out prewarning of the fee this is not aceptable and i will not be using you again.”

Helpful Report

Posted 3 years ago

Dear Mr Etherington, we apologise for any confusion caused. Please be assured that we always take the renewal payment up to two days prior to the renewal date. We would like to confirm that the payment taken was for your policy renewal this year. In order to do so please contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Tried to contact the company three times to arrange payment or on line which all failed”

Helpful Report

Posted 3 years ago

Dear Mr Howarth. we are sorry to find your comments and to see that you've experienced some difficulty in trying to contact us. For future reference, please find below our contact numbers and additional ways to contact us: - Email us at customerservices@startrescue.co.uk - Contact us via our Contact Form on our website, startrescue.co.uk - Chat with us using our Live Chat Service on our website startrescue.co.uk - Call our Customer Services Department on 01206 655 000 or 0333 320 0975 Please be advised that we are open 7 days a week, Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“Renewal price increased by 50% though had made no claims. Real hassel over the phone to get any reduction. After putting the phone down an offer was made to reduce the increase by 25%. Thre was no need for this. Poor customer service”

Helpful Report

Posted 3 years ago

Dear startrescue.co.uk customer, we're sorry to find your comments. In order for us to ensure that the necessary training is provided, we would like to request that you contact us so that this can be investigated further. We are sorry to see that you were dissatisfied with your original renewal price this year, however we are pleased to see that you received a further discount on top of your renewal savings, to reward your loyalty to us. To confirm, startrescue.co.uk policies are not effected by claims, which means that if you were to make a claim, your renewal price would not be affected the next year. If you have any further questions please don’t hesitate to contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team.

Posted 3 years ago

“My card details failed to through on-line so had to ring. Had to listen to a whole of legal blurb before same card details taken again which worked”

Helpful Report

Posted 3 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments and to see that you have experienced some difficulties with your transaction online. If you would like us to investigate further, please don't hesitate to contact a member of our Customer Service Team. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“Whilst I have not used the service (fortunately no need), the offering meets my expectations. At renewal I was annoyed to see that the automatic process had been completed 2 DAYS before the due date and that I had to accept it. I had called at 08h30 to question the significant increase in premium 38.5% (this within the stated office hours but was told that the office wasn't open until 09h00). When speaking to the agent I was simply told that 'there had been a SMALL INCREASE IN EUROPEAN COVER which clearly didn't accord with the LARGE INCREASE in premium. I thought the agent could have been a little more helpful but I found the 'chat' quite abrupt to be perfectly honest. We look to shop around next year as we have three cars to cover.”

Helpful Report

Posted 3 years ago

Dear Mr Watson, We are sorry to find your comments. Please be advised payment is taken up to 2 days prior to the renewal date, and customers are informed of this via email. Please also be advised that due to Covid 19 we are taking precautionary measures and are therefore operating on reduced staffing and working hours, this is confirmed in our message on our automated recording when you call into the customer services department. We are sorry to see that you are dissatisfied with your renewal premium this year and ask that you please contact the customer services department in order for us to see if there is anything further we can do for you in regards to the price. We would also like to look into the service you received when contacting us and therefore would be grateful if you could contact us in order for us to investigate further. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“I was unable to renew online because my various cards were all rejected at checkout. I had to do it by phone which is very difficult for me because of my hearing loss. I have no idea how much the phone call cost me as the call rate was not notified to me and it took a long time. The first call was made by SR but had to be abandoned because I could not hear well enough. I rang back. Given that I was renewing for the same car the extensive questioning seemed unnecessary.”

Helpful Report

Posted 3 years ago

Dear Mr Johnson, we are sorry to find your comments. Please be advised all of our contact numbers to reach the customer services department are free. Please also be advised you can contact us via the contact form or via our live chat facility through our website. We hope this provides some clarification. however if you do have any further questions or queries then please do not hesitate to contact us. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“The renewal was declined and I was given a link to the website which did not allow me to update the payment method. I tried phoning but gave up after being on hold for 15 minutes. Eventually Start phoned me.”

Helpful Report

Posted 3 years ago

Dear Mr Hatcher, we are sorry to see you experienced some difficulty in trying to update your card details. As I can see from your comments we called you back so we hope all has been resolved. If however there is anything else we can help with, please don't hesitate to contact a member of our customer services team. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“Applied and money went immediately out of my account and no confirmation email! 2 phone calls and a live chat later still nothing... but they have managed to send me a review email :)))”

Helpful Report

Posted 3 years ago

Dear startrescue.co.uk customer, we are sorry to learn that our emails have not reached you, sometimes our emails can be redirected to the spam or junk folders. We ask that you please check these folders, and if you have still been unable to locate your email then please contact us so we can look into this further for you. Therefore please don’t hesitate to contact a member of the customer services team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“The sales service i found was very helpful. I hope the rescue service is as good.”

Helpful Report

Posted 3 years ago

“Whilst I am satisfied so far You must accept that this somethong I hope I never need to use . So until I do I cannot give a true answer. So lets hope this continues !!!!”

Helpful Report

Posted 3 years ago

“Why do you have to automatically put the price up and take payment with out my consent. If your going to increase policy price , at least have the courtesy to phone me and discuss please !”

Helpful Report

Posted 3 years ago

Dear Mr Fry, we are sorry to find your comments, We would like to look into this further as we always ensure we inform our customers of their renewal premium well in advance, therefore please don't hesitate to contact a member of the customer services team. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“GDPR prohibits unsolicited e-mails and phone calls so was I pestered by so many messages? Documents sent had wrong registeation number. Nobody bothered to call me back after online request. Very shoddy.”

Helpful Report

Posted 3 years ago

Dear startrescue.co.uk customer, Thank you for bringing your concerns to our attention, we are very sorry to hear about your experience with us. At startrescue.co.uk we value all customer feedback and we would welcome the opportunity to discuss this in more detail. Therefore please don't hesitate to contact a member of our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 3 years ago

“When I saw the Which report on car rescue I was impressed, particularly when compared with the R.A.C both in terms of cost and quality of service”

Helpful Report

Posted 3 years ago

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