Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“Sent email stating renewal price was special and lowest since I was a long standing valued customer. Phoned as had to haggle it down. You need to look after existing customers and not have them jump through hoops to get the correct price.”

Helpful Report

Posted 4 years ago

Dear Mr Styles, we are sorry to see that you are unhappy with your renewal price. To confirm, we always include a renewal saving to our renewal quotes in order to reward our loyal customers. Our premiums are calculated by the age of your vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into the next bracket, then your premium may have increased. Please don't hesitate to contact a member of our Customer Services Team if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“A. I don’t wish my CC details to be held for renewal. B. I telephoned to renew my Startrescue plan 5 days before it was due. I payed by CC and payment failed, when at the same time I paid my Tax & Ins with same CC and payment was taken. C. I had to recall Startrescue to do it again? Having been with Startrescue for 4-5 years with 2 vehicles having never used it once yet. I hope if i do need to use the service it will be better than what I have experienced this week.”

Helpful Report

Posted 4 years ago

Dear Mr Hills, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Services Department where you can speak to a Supervisor anytime that's convenient for you. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Received confusing messages about about renewal of annual fee. StartRescue reported incorrect information about credit card expiry dates. Subsequent E mails and phone calls not very helpful.”

Helpful Report

Posted 4 years ago

Dear Mr Murray, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Didn’t help me much when I telephoned”

Helpful Report

Posted 4 years ago

Dear Miss Addiscott, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“I have been a customer of Start Rescue for several years and have never made a claim. Currently I have three cars on cover, two under this policy and one under another policy. So, I was not impressed to see my renewal quote had risen from £76 to £92.34 this year, an increase of 21.5%! Having made no claims, and in times of near-zero inflation, what justification is there for an increase like that? Upon disputing this increase, my renewal quote was amended to £82.62 (8.75% more than last year). I did not have time to shop around and so I accepted this revised quote and renewed with Start Rescue once more. But this will be the last time. I shall move all three cars to another breakdown cover provider before their next renewals become due. Pure greed on the part of Start Rescue has lost a loyal customer. I can't understand why insurance companies treat their repeat customers this way? We are not stupid! 21.5% of nothing is nothing, which is what Start Rescue will collect from me in premiums in future. Well done - whichever marketing genius came up with that one!”

Helpful Report

Posted 4 years ago

Dear Mr Parker, we are sorry to see that you are unhappy with your renewal price. To confirm, our premiums are calculated by the age of your vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into the next bracket, then your premium may have increased. If, however, you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“My premium last year was £31.90 and ths year it is £40.49 ...... that is a massive 27% increase !!! A massive increase like this is despite COVID which would have meant far less traffic on the road. We accepted this years premium as we were in a rush to get our Breakdown cover active but if this sort of rake in happens next year , I will be looking for a new Breakdown Company !!”

Helpful Report

Posted 4 years ago

Dear Mr Dennis, We are sorry to find your comments, please be advised that we always reward our loyal customers by applying a loyalty saving at the point of renewal. If however you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“Never used the service so find it suspect they seek a review when the only thing they have done is take a payment. Hope they are as quick getting to a breakdown”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk Customer, Thank you for taking the time to comment and leave a review. At this stage we invite you to leave a review to help us monitor our customer satisfaction about how you found the purchasing experience. If you make a claim under your policy, you’ll have another opportunity to review our assistance service. Best wishes, the startrescue.co.uk team.

Posted 4 years ago

“This was renewed automatically I wasn't notified other than a email to confirm renewal was die it would have been nice to have been asked first rather than just assume I wanted to renew”

Helpful Report

Posted 4 years ago

Dear Ms Kynes, we're sorry to find your comments. To confirm, we always notify our customers of their upcoming renewal and their renewal quote via email, 30 days before the renewal is due. If you aren't receiving emails from us, we would like to request that you contact our Customer Services Department on 01206 655 000. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Minimum 10 characters”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, if you would like to leave feedback or discuss your experience with startrescue.co.uk so that we can improve our service, we would welcome you to contact our Customer Services Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“A local to Wolverhampton area WV24NP”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, if you would like to leave feedback or discuss your experience with startrescue.co.uk so that we can improve our service, we would welcome you to contact our Customer Services Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“On renewal .....cheaper to start again via comparison site. The;£25 (£30 excess) option not available directly. Bizarre arrangements and mad experience.”

Helpful Report

Posted 4 years ago

Dear Mr Davenport, we're sorry to find your comments. To confirm, our excess product is sold exclusively online via Comparison Sites. However, if you do have any questions relating to your new excess policy or need to make any amendments to this policy, our Customer Services Department will be happy to assist. Best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“Although the customer service adviser did a great job and listened to my queries as did his supervisor i feel the system is outdated and the prices were ridiculous since i was told i would be paying more if i wanted to change the date of renewal or i could have the same price if i accepted to have the start date in the past. The prices were also very high and i felt did not reflect the fact vehicle owners are current not using their vehicles therefore have less chance of breaking down and using the services during the covid period therefore the justification given was not good enough.”

Helpful Report

Posted 4 years ago

Dear Mr Rahman, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“Automatically renewed with out notifying me at an increased price, no call back like requested. No letter/email sent before notifying me, took money before old policy had even ended too.”

Helpful Report

Posted 4 years ago

Dear Mr Bodenham, we're sorry to find your comments. For clarity all policies are set to process the renewal payment up to 2 days prior to the renewal date. This is stated within the renewal quote email which is sent 30 days before the date of your renewal. If for any reason you have not received our email or telephone communications, we like the opportunity to look into the contact details on your policy and would be grateful if you could contact a member of our Customer Service team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 4 years ago

“Totally inexcusable price hike for same car and cover. £28 to £40 is extortionate, and please don't blame the virus for putting up costs. Pure greed”

Helpful Report

Posted 4 years ago

Dear Mr Emson, we are sorry to see that you are unhappy with your renewal price. To confirm, our premiums are calculated by the age of your vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your vehicle has entered into the next bracket, then your premium may have increased. If, however, you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“cant register or login to download policy docs”

Helpful Report

Posted 4 years ago

Dear Mrs Abraham, we're sorry to see you are having trouble accessing your policy documents. We would like to request that you contact our Customer Services Department so that we can help you access your Customer Lounge and provide you with a copy of your documents. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 4 years ago

“My renewal quote was more expensive even though the company said they reward loyalty. Registering as a new customer and using a discount code turned out cheaper.”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, We are sorry to find your comments, please be advised that we always reward our loyal customers by applying a loyalty saving at the point of renewal. If however you are still unhappy with the price then we ask that you contact a member of our Customer Services Team so we can see if there is anything further we can do for you. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“Went online to renew my policy but the website wouldnt allow it for whatever reason. Ended up having to buy a brand new policy that was more expensive so not terribly impressed. Cant speak for the breakdown side as I've not needed it so far. Please fix your website Start!”

Helpful Report

Posted 4 years ago

Dear Mrs Delicata, we're sorry to find you experienced difficulty renewing your policy. We would like to request that you contact our Customer Services Department in order for us to speak to you regarding the policy that you have taken out. We would like to ensure that you benefit from your renewal savings as a loyal customer of ours. Please contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 With best wishes, the startrescue.co.uk Team

Posted 4 years ago

“They really messed up my renewal, leaving me driving a squeaky car in the dark, unsure if I was covered for breakdown.......review your renewal procedures please!”

Helpful Report

Posted 4 years ago

Dear Ms Hall, we are sorry to find your comments and to see you had difficulty renewing your policy. Please be assured that our Customer Services Department is open 7 days a week and would be happy to assist with renewing your policy. If you require any further assistance, please don’t hesitate to contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team.

Posted 4 years ago

“Phoning up and giving someone your debit card details to buy a policy does not warrant a 5 star review. Therefore they get 2 stars as it was very easy to speak to someone and set up the policy. Thats it. The review will be changed once their actual service has been used.”

Helpful Report

Posted 4 years ago

“Very complicated process for an OAP who doesn't have a phone with apps”

Helpful Report

Posted 4 years ago

Dear startrescue.co.uk customer, we're sorry to find to your comments and to see that you feel our process is complicated. Please be assured, our app is just one of the options to report a breakdown, and is not needed to use our services. Alternatively if you are unfortunate enough to experience a breakdown and you would prefer, please contact our Breakdown Department on 01206 785 999. If you have any further questions or queries, please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 4 years ago

Start Rescue Reviews