Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“I tried renewing my policy online but found your Merchant CAStart payment page impossible. Ended up calling you and renewing my policy over the telephone.”

Helpful Report

Posted 10 years ago

“When I broke down on the motorway at 10 o'clock at night I had to wait over an hour despite having a baby of 6 months in my car). I had to pay for the whole thing too, including £90 callout and a further £100 for beiing dropped off home. (I was 20 miles from home). Was truly appalled.”

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Posted 10 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the ‘Contact’ section on www.startrescue.co.uk, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

Posted 10 years ago

“Very cheap which is my main motivation, however last year my wife broke down and despite having 3 star cover they refused to attend the breakdown, leaving my wife, an 11 year old and a 3 year old stranded, once we sorted the mess out and got the car towed back home at our expense I then spoke to the company on my return and we got the cover for the year refunded, better luck this year. it sounds very poor but in todays world if you the customer are not fully aware of your entitlement then it would appear this is what happens, I am sure if my wife had argued with them on the phone then maybe they would have provided the service we paid for, better luck this year hopefully.”

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Posted 10 years ago

“Website glitchy and not optimised for mobile devices.”

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Posted 10 years ago

“Took out a policy with Startrescue for full European cover. My wife was alone in the car and had a puncture. It is a new car and does not have a spare tyre, but a tin of inflatable foam. Understandably, she did not know where this was concealed in the car. Startrescue refused to come out until she could locate the can of foam. In the end, I left work, took a 30 mile taxi ride, picking up a can of foam from Halfords on the way, inflated the tyre and drove to Kwik fit, which were only a few miles down the road. I can not believe that Startrescue did not have the wit to do exactly as I had to do, or at least offer a tow to Kwik fit.. They could not have been more useless if you'd put a monkey on the end of the phone.”

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Posted 10 years ago

“Aparently breakdown cover doesn't cover punctured tyre. Ridiculous.”

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Posted 10 years ago

“The cover is not the same as other organisations - read the small print about their poor version of recovery before you sign up.”

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Posted 10 years ago

“I am a customer for the last 2 years but Start Rescue could not able to help me this time. It is a shame but AA are quite happy to help me if I go with them..”

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Posted 10 years ago

“I do not understand what I am supposed to review.”

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Posted 10 years ago

“For a breakdown company to request feedback one day after signing up, when I've had no call to use their services, is pointless and a waste of everybody's time. It makes me wonder how much of their positive feedback is from customers that have just provided positive feedback based solely on the low cost, without having any experience of the quality of service.”

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Posted 10 years ago

“Was told when purchasing the product that my card details was not going through (3 times)phoned bank and it had on worked on the first attempt. Unable to ring back phone lines closed .Phoned nxt day matter delt with promptly .my thoughts were that the operator wanted to go home .”

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Posted 10 years ago

“I have not received any documents, to date.”

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Posted 10 years ago

“You took an hour and 45 minutes to respond to a breakdown. You let us down on the only occasion we asked for help. I won't be doing business with you again and advise anybody else to avoid you like the plague”

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Posted 10 years ago

“I joined/renewed on sunday july 13th. i had a genuine reason to call you the following day as my car wouldnt start (genuine as i can prove i used the car the day before). Unfortunately I didnt leave it 24 hours after my renewal so u refused to help me unless i gave you more money and refused to help me even after the 24 hour time had expired. I will be asking for a refund.”

Helpful Report

Posted 11 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the ‘Contact’ section on www.startrescue.co.uk, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

Posted 11 years ago

“Both times that I have spoken to your sales agents they have been rude and abrupt which was why I had to think twice before renewing. Next time I may not be so accommodating”

Helpful Report

Posted 11 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday – Friday 08.00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the ‘Contact’ section on www.startrescue.co.uk, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

Posted 11 years ago

“how can I write a review on something that only started today ???”

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Posted 11 years ago

“I keep renewing every year as the price is very good. The only time I've had to call you I got excellent customer service. Keep up the good work.”

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Posted 11 years ago

“No correspondence received need phone no ASAP for call out emergency”

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Posted 11 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced, your comments have been passed on to the Management team for review.

Posted 11 years ago

“I was very disappointed and annoyed as I wanted European cover and thought that was what I bought but found that after going through the whole process I had been sold 3 star NON European cover ! I then had to find a phone number to call and cancel - the girl was very helpful and informed me that our type of vehicle would not be covered in Europe - why is that not highlighted clearly at the start of the process!!! I am still waiting to find out if my money had been refunded....more annoyance!!”

Helpful Report

Posted 11 years ago

Dear startrescue.co.uk customer, we are sorry to find your comments concerning the service you experienced. We would like to investigate your experience further for you and would be grateful if you could contact our Customer Service Department Monday – Friday 9.00 am until 5.30 pm. All contact options are detailed within the ‘Contact’ section on www.startrescue.co.uk, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, The startrescue.co.uk Team.

Posted 11 years ago

“So far I have only paid for the service, fortunately not had to use it. This review service is very poor as it does not define anything to review. A five year old could at least ask some relative questions”

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Posted 11 years ago

Start Rescue Reviews